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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,626 Reviews
Call Service Center (888) 553-7071

1,626 Reviews of Certified Benz & Beemer - Service Center

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April 07, 2020

Rich was super helpful and provided me a detailed report out on vehicle. My appointment time and the length of time needed for service was timely. Awesome job!! More

by Cshane42
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
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Apr 08, 2020 -

Certified Benz & Beemer responded

Dear Cshane42: We strive to provide our customers with exemplary service and we are so glad that you appreciated that from Rich and our Service Department. Thanks so much for your business and we look forward to providing you with the same level of service on your next visit.

April 04, 2020

Colin was super friendly and helpful in explaining my maintenance situation. Would certainly recommend and will be back myself. Thank you for being helpful and explanatory. More

by samkaserer
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Chris Williams
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Apr 05, 2020 -

Certified Benz & Beemer responded

Dear Samkaserer: You are very welcome and thank you for the 5 Star review! It's great to hear that Collin was so friendly and helpful with your visit to our Service Department. We look forward to providing you with a similar experience on your next visit.

April 02, 2020

Excellent customer service from Certified Benz And Beemer's Service Advisor Rich Roberts. Rich was informative, accommodating, and professional, Communicating was easy and straight forward. More

by Q5
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
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Apr 02, 2020 -

Certified Benz & Beemer responded

Dear Q5: Thanks for taking the time to share your compliments on Rich's excellent customer service. We are glad that the communication was top notch. We sincerely appreciate your business and look forward to providing you with the same level of service on your next visit.

April 01, 2020

I think it is amazing the level of service this dealership goes to with regards to servicing your vehicle !! Incredible ! Brought me a vehicle to use while mine was serviced ! And I live a long wa More

by Dan1gilbert
Recommend Dealer
Yes
Employees Worked With
Robert Kirkwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Williams, Rich Roberts
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Apr 02, 2020 -

Certified Benz & Beemer responded

Dear Dan: We strive to provide our customers with outstanding service and appreciate your kind words regarding the level of service that you received. Thanks so much for choosing CBB and we hope to have the pleasure of assisting you again in the future.

April 01, 2020

Everything was exceptional. Very pleased with the process, hospitality, and timeliness work the service department as a whole. But more importantly, with Richard himself, he's been great. More

by hilde6
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Carter, Rich Roberts
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Apr 01, 2020 -

Certified Benz & Beemer responded

Dear hilde6: Our top priority is customer satisfaction and your kind feedback reaffirms our efforts at providing our customers with exceptional service. We will be sure to share your compliments on Rich's services with him. We are curious if there was something lacking with the service that Andy provided or if that was merely an error as to the 1 star? In any event, we are thankful for your support and look forward to being there to assist you again in the future.

April 01, 2020

Morgan McLeod is a great help and I will definitely be back in the future! Not the first time I’ve come to him and definitely not the last. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
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Apr 01, 2020 -

Certified Benz & Beemer responded

Dear Mark: Thanks s much for sharing what a great help Morgan was with your visit to our Service Department. We are grateful for your patronage and are delighted that you will be coming back for more excellent service. Please let us know when we can assist you again.

March 31, 2020

Rich in service was very knowledgeable and helpful. Had my car finished in a reasonable amount of time and answered all my questions before the service was performed. Thanks! More

by PSteingraber
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Report | Print
Mar 31, 2020 -

Certified Benz & Beemer responded

Dear PSteingraber: You are very welcome and thanks so much for bringing your vehicle to CBB for service. We are delighted that Rich was so helpful. We look forward to providing you with another 5 Star experience on your next visit.

March 31, 2020

Rich was great! I appreciate the ease of scheduling and excellent communication from him and the team. I’ll continue to use your services in the future. More

by LFLehane
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Report | Print
Apr 01, 2020 -

Certified Benz & Beemer responded

Dear LFLehane: We really appreciate that you took the time to compliment the customer service that Rich provided for you. We are thankful for your support and are delighted that you intend to use our Service Department again in the future. Please do not hesitate to let us know when we can assist you again.

March 31, 2020

Super fast work. I was in and out in no time. Morgan is an exceptional service advisor. I will be asking for him for all my future work. Thank you all for the wonderful experience. More

by Jgarcia123
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Morgan McLeod
Report | Print
Apr 01, 2020 -

Certified Benz & Beemer responded

Dear Jgarcia123: You are very welcome and thanks so much for your 5 Star review! We really appreciate that you took the time to let our customers know about your quick and easy visit to our Service Department. We are grateful for your support and look forward to helping you again on your next visit.

March 31, 2020

Collin keep me informed re: service on my 428l BMW , Collin keep me informed re: service on my 428l BMW , would recommend this dealership! What more would be needed Then keeping your word working on m More

by Thomas. Heimer
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Report | Print
Apr 01, 2020 -

Certified Benz & Beemer responded

Dear Thomas: Thanks so much for the 5 Star review! It's great to hear that Collin kept you well informed during your recent visit to our Service Department. We are grateful for your business as well as your recommendation of CBB to others. Please let us know when we can assist you again in the future.

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