Certified Benz & Beemer - Service Center

Best Service Team in the Valley! I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locat I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locations in other areas within the country and none have ever surpassed the professionalism, kindness, wealth of information, and collective capacity of customer service that I received at Certified Benz and Beemer. My particular contact with Jack Schneider (the owner) and all of the other wonderful employees at Certified Benz and Beemer was definitely not for a 'normal' car buying experience, but I want to solidify why you shouldn't go anywhere else for your purchase of a luxury vehicle (or any vehicle they have for sale on their lot). When you first drive onto the property - whether its to park and survey their impressive inventory of new and used vehicles, or you're driving into the service lanes where you'll be greeted by a friendly and knowledgeable service advisor to assist you with service and repairs - you immediately receive the impression you've entered a family environment and are surrounded by people who are there to help you; not pressure you into an uncomfortable car buying experience, but arm you with the knowledge you need to make an informed decision you can feel great about. Steve Ede, the shop foreman who oversees the CB&B Service Department, is a wonderfully knowledgeable and amiable man. Luxury vehicles such as BMW, Audi, and Mercedes Benz, are great vehicles to own and drive, however they require a very specific and experienced hand in maintenance. The team at CB&B (and Steve especially) have an abundance of the necessary experience to take great care of your luxury and/or German-made vehicle. After having my vehicle serviced at CB&B I can assure you that your service experience will be a positive one. The owner of the dealership, Jack Schneider, is a friendly and kind individual who you can immediately recognize as an honest businessman. Its reasonable to be wary of any sales atmosphere you may encounter as a consumer, but Jack's genuine demeanor and straightforward approach confirms that you're in good hands. And please take my word for it: my specific experience with Jack and the family at Certified Benz and Beemer has given me a unique perspective on just how incredible these people truly are. They are more than deserving of your business and patronage and you would definitely do well to seek them out if you're looking for a new car. I'm not usually the type of person to write such an expansive review, but its important to me to share the experience I had with all of the great people at Certified Benz and Beemer so that anyone searching for feedback on their business can be sure they're going to receive the absolute BEST customer service possible in this industry. Go give them your business; you'll be happy you did. More

Morgan was great! He’s friendly and helpful in explaining what my car needed done. He was attentive and showed my husband and I amazing customer service! what my car needed done. He was attentive and showed my husband and I amazing customer service! More

Always a wonderful experience taking my vechile in for serive and the purchase was very seemless online. Thank you and I am very happy with purchase of my vehicle. serive and the purchase was very seemless online. Thank you and I am very happy with purchase of my vehicle. More

Told me a part they replaced would be covered under warranty, and then refused to cover it after leaving my car there for 6 hours. Part was a coolant recovery tank and lower radiator hose that should n warranty, and then refused to cover it after leaving my car there for 6 hours. Part was a coolant recovery tank and lower radiator hose that should not have failed After 15 months. UPDATE - 07/11/20 CBB agreed to fix the coolant recovery tank and hose. Picked up my car and drove it 5 times. Now have coolant leaking from vehicle and is over heating. Just made an appointment to take it to another shop for them to assess. Will follow up once assessment completed. More

Morgan was awesome.Greeted me with a warm smile and explained the process on the tint job i came in for. I was nervous at first but he knew what he was talking about and it turned out amazing. explained the process on the tint job i came in for. I was nervous at first but he knew what he was talking about and it turned out amazing. More

Excellent service! Rich was great!! Thank you..The car Excellent service! Rich was great!! Thank you.. The car came back spotless . We look forward to our next service appointment with Benz and Beamer. I Excellent service! Rich was great!! Thank you.. The car came back spotless . We look forward to our next service appointment with Benz and Beamer. I hope to work with Rich again More

This service staff are very professional and personable. I used my CBB advantage coverage to service both my cars and 1 detail. I thought a car wash was included with each of the 2 yearly services but perha I used my CBB advantage coverage to service both my cars and 1 detail. I thought a car wash was included with each of the 2 yearly services but perhaps I am either mistaken or it is no longer included as my BMW was returned unwashed. That was my only disappointment. More

My husband and I did not have a good experience with one of your former service members so we have taking our vehicles elsewhere. We decided to give B&B another chance. I'm happy we did, Collin was awesome! of your former service members so we have taking our vehicles elsewhere. We decided to give B&B another chance. I'm happy we did, Collin was awesome! More

Collin is awesome. Checked out all my options covered Collin is awesome. Checked out all my options covered through the warranty and lead me down the best route. Timely and kept me informed. Thank Collin is awesome. Checked out all my options covered through the warranty and lead me down the best route. Timely and kept me informed. Thank you! More

Nice to have an appointment and have it go as planned. Car serviced and a hand wash as a bonus. Excellent job certified bb today Car serviced and a hand wash as a bonus. Excellent job certified bb today More