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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,566 Reviews

1,566 Reviews of Certified Benz & Beemer - Service Center

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July 24, 2020

Morgan was a great help! Very knowledgeable and paid attention to detail for all of my requests. Made me very comfortable in leaving my vehicle and knowing that everything would be taken care of. More

by Raman Aujla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 26, 2020 -

Certified Benz & Beemer responded

Dear Raman: Thanks so much for your 5 Star review! It's great to hear how helpful Morgan was and that all details were taken care of. We are grateful for your business and look forward to being there for you in the future.

July 24, 2020

Great service, my vehicle was ready when it was promised and my advisor went above and beyond by making sure that the replacement part arrived and was installed first thing. More

by Blessed2018!
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 26, 2020 -

Certified Benz & Beemer responded

Dear Blessed2018! We are delighted that you had such a positive and timely visit to our Service Department. We are glad that they went above and beyond to make sure that things went right. Thanks so much for your business and we look forward to the pleasure of helping you again.

July 23, 2020

Excellent service and dealership! Highly recommend for getting your vehicle serviced. Ask for Morgan in the service department. Honest, dependable, and friendly every time I visit! More

by jkang520
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 23, 2020 -

Certified Benz & Beemer responded

Dear jkang520: Our top priority at CBB is customer satisfaction and your kind words concerning Morgan reaffirm our efforts in delivering excellent customer service. We are grateful for your business and look forward to providing you with another 5 Star experience on your next visit.

July 23, 2020

Great Service Department We purchased our BMW a year ago and recently returned to have our windows tinted. Rich in the service department was friendly and helpful from our ini More

by LNMJourneyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Jul 23, 2020 -

Certified Benz & Beemer responded

Dear LNM Journeyman: Thanks so much for the 5 Star review! We are glad that Rich and the CBB team were able to help you with your recent service request. We appreciate your continued patronage and look forward to being there to assist you again in the future.

July 23, 2020

Another Service Success Collin was awesome to work with. Got me a loaner, took care of what needed to be done in a timely manner and was professional...... Best part is he More

by gostrovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jul 25, 2020 -

Certified Benz & Beemer responded

Dear gostrovsky: We really appreciate your 5 Star review! Thanks for letting us know how well Collin treated and communicated with you. We are grateful for your business and look forward to assisting you again on your next visit.

July 18, 2020

Morgan is a superstar.......All Around !!He is extremely Morgan is a superstar.......All Around !! He is extremely knowledgeable, competent, trustworthy,polite, efficient. He has an incredibly warm and wel More

by Serafino
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 18, 2020 -

Certified Benz & Beemer responded

Dear Serafino: Thanks so much for taking the time to share your compliments on Morgan's customer outstanding service. Morgan is certainly a valuable member of the CBB team and we are glad that you appreciate his efforts as much as we do! We are thankful for your support and look forward to helping you again soon.

July 17, 2020

On time and price. Comfortable waiting area with friendly employees. Beautiful showroom. But when reviewing inventory, got no sales help or information. Only info was minimal on window. More

by Bigpaul
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Morgan McLeod
Jul 17, 2020 -

Certified Benz & Beemer responded

Dear Bigpaul: Thanks so much for sharing your feedback with us regarding your experience with our Service Department. We are glad that you liked our customer lounge and friendly staff. While we have a comfortable, zero pressure environment, there should have been more attention given to you if you were looking at the inventory while you were waiting for your vehicle. Your comments will be shared with our staff as a means to better improve our efforts. We are grateful for your business and look forward to the opportunity to provide you with an even better experience on your next visit.

July 15, 2020

Service advisor was amazing! Very knowledgeable and communication was great. Not usually a fan of getting service done but I can say he made it painless. You have a great team there! I would recommend More

by ronni3jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 15, 2020 -

Certified Benz & Beemer responded

Dear rooni3jay: We really appreciate your 5 Star review! We are glad that Morgan and the CBB Service Team helped to make things go so smoothly> Thanks for choosing CBB for your service needs. Please let us know when we can provide you with the same level of high quality service on your next visit.

July 13, 2020

Certified Benz and Beemer has provided me with excellent service. The staff here has been very helpful and respectful. The quality of service that I have received here has been above and beyond what I had e More

by Eric
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Jul 14, 2020 -

Certified Benz & Beemer responded

Dear Eric: We are delighted that Morgan and the CBB Service team provided you with service and attention beyond what you expected. Thanks so much for choosing CBB and we look forward to being there to assist you again in the future.

July 11, 2020

My work was done fast and right. I really appreciate the customer service at this location. Thank you very much Rich for taking care of me. More

by darylstubbings
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Jul 12, 2020 -

Certified Benz & Beemer responded

Dear darylstubbings: You are very welcome and thanks for letting our customers know about your quick and easy visit to our Service Department. We are glad that Rich was also so helpful. We really appreciate your support and look forward to helping you again in the future.

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