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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,566 Reviews

1,566 Reviews of Certified Benz & Beemer - Service Center

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July 31, 2020

Collin in the service department was very courteous and friendly. I will definitlet be recommending him to all of my friends and family. Glad I chose Certified Benz and Beemer. More

by Rockyfh58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 02, 2020 -

Certified Benz & Beemer responded

Dear Rockfh58: We are glad that you chose Certified Benz & Beemer too! We really appreciate your compliments on the excellent customer service that Collin provided for you in the Service Department. We are grateful for your support and your recommendation of CBB with your friends and family, We look forward to helping them (and you again!!) in the future.

July 31, 2020

Morgan is speedy, compassionate and diligent! He set me up the day I called in! Works hard and is very nice. Highly recommend Morgan. Thumbs ups! More

by Crhibben999
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Aug 02, 2020 -

Certified Benz & Beemer responded

Dear Crhibben999: We really appreciate your 5 Star review! It's great to hear that Morgan was so friendly and helpful. We are thankful for your business as well as your recommendation of Morgan and CBB to others. We look forward to assisting you again in the future.

July 31, 2020

It was a very nice dealer ship. Al Talib was a very helpful person. I would like to see him again when im ready to buy a car. More

by selenanayeli
Recommend Dealer
Yes
Employees Worked With
Al Talib
Aug 01, 2020 -

Certified Benz & Beemer responded

Dear selenanayeli: We are glad that you liked our dealership and that Al was so helpful. We really appreciate the opportunity to earn your business and look forward to helping you again when you are ready to purchase. Please do not hesitate to contact us if you need any assistance.

July 30, 2020

Rich at service department is always curious and professional, never had any issues with minor repairs to my X3 , I love my BMW , thank you! More

by Julia Martinez
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Aug 01, 2020 -

Certified Benz & Beemer responded

Dear Julia: You are very welcome and thanks so much for complimenting the efforts of Rich in the Service Department. We are grateful for your continued patronage and look forward to being there to assist you again in the future.

July 30, 2020

As always Collin takes care of all my auto service needs and more, very satisfied and will recommend him to friends and family. Thank you! More

by mdonnelly19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 01, 2020 -

Certified Benz & Beemer responded

Dear mdonnelly19: You are very welcome and thanks so much for your continued patronage. We are glad that Collin is always so helpful. We really appreciate your recommendation of CBB and Collin to your family and friends We look forward to helping them (and you again) in the future.

July 29, 2020

Great salesman gave me all the information I needed and more great dealership I would definitely do business with them again Very ideal environment to deal with business More

by Brayden ortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressel
Jul 30, 2020 -

Certified Benz & Beemer responded

Dear Brayden: We really appreciate your sharing your feedback with us. We are glad that Chris was so helpful with the process. Thanks so much for choosing CBB and we look forward to assisting you again in the future.

July 28, 2020

The personal are always inviting and eager to please. I recently purchased my BMW and will be a repeat customer in the future. Keep up the good work! More

by bill.buranich
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore
Jul 29, 2020 -

Certified Benz & Beemer responded

Dear Bill: We really appreciate that you took the time to share your feedback with us. It's great to hear that everyone treated you well. Thanks so much for your business and we hope you enjoy your BMW for years to come! Please do not hesitate to let us know when we can provide you with another 5 Star experience in the future.

July 25, 2020

They always do a great job. They are totally affordable when it comes to servicing my BMW and get the job done right the first time. More

by Paul W
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jul 26, 2020 -

Certified Benz & Beemer responded

Dear Paul: Thanks for sharing your feedback with us. It's nice that you appreciate CBB's affordable pricing too, We appreciate your continued patronage and look forward to being there to assist you with your future automotive needs.

July 24, 2020

Dropped off car per scheduled date at 10:30 am and was informed that my 30 min work would take all day because they were overbooked. They gave me a loaner and after I didn’t hear from them I called at 4:0 More

by Environut.jk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Collin Moore
Aug 12, 2020 -

Certified Benz & Beemer responded

Dear Environut.jk: We were very disappointed to read your review. We try to schedule our appointments with the Service Department so as to avoid overbooking. There is no excuse for the vehicle to not have not been washed properly. When have reviewed your important comments with our staff in order to improve our services. As I understand, our Service Manager has reached out to you and apologized and has offered to provide you with a complete detail of your vehicle and that you will be bringing your vehicle in later this month. I hope to have the opportunity to meet you at that time and personally extend my apology as well. Sincerely, Jack Schneider, Owner

July 24, 2020

Rich in service has always been great to work with. Goes out of his way to make sure you have a good experience. Good guy. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Jul 26, 2020 -

Certified Benz & Beemer responded

Dear Michael: We are glad that you took the time to compliment the customer service that Rich provided for you! We are glad that you had a good experience on your recent visit to our Service Department. Thanks for your patronage and we look forward to assisting you again in the future.

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