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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,566 Reviews

1,566 Reviews of Certified Benz & Beemer - Service Center

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August 25, 2020

Happy with the service received at B&B. Clean facility with smiling faces and warm cookies. I would recommend B&B to anyone looking for a late model used car. More

by Jeff C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 26, 2020 -

Certified Benz & Beemer responded

Dear Jeff C: We really appreciate your 5 Star review and are glad that you liked our friendly atmosphere and delicious freshly baked cookies! We are grateful for your business as well as your recommendation of CBB to others. We hope to have the pleasure of helping you again in the future.

August 22, 2020

My vehicle was returned to me dirtier than when I took it in. Even after their team wash it. A drink cup in the drink holder and food crumbs on my drivers seat were left inside my vehicle. I almost blew my k More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Roberts
Sep 14, 2020 -

Certified Benz & Beemer responded

Dear GS: We are very disappointed to read your review as your experience clearly falls well below our standards. Our detailers and service advisors are trained on how a vehicle is to be cleaned prior to customer pick-up and we failed to do so properly in your case. Our Service Manager did attempt to reach you on more than one occasion to see what we could do to make this right but he was not able to connect with you and he left messages which, to date, have not been returned I would really appreciate it if you would take a moment to reach out to me so I can personally try to make this better for you. Sincerely, Jack Schneider, Owner

August 09, 2020

Always a great process and efficient at the appointment. Keeps me informed of any needed services prior to arrival so I'm aware of costs up front. More

by pacemanjdv2015
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Aug 11, 2020 -

Certified Benz & Beemer responded

Dear pacemanjdv2015: We love to hear from our repeat customers! Thanks for sharing how well Morgam treats you on your visits to our Service Department. We really appreciate your continued patronage and look forward to providing you with another 5 Star experience on your next visit.

August 08, 2020

Maintenance mechanic discovered a dangerous issue with tires and alignment. I was called, issue was resolved. Service could do better estimating repair timeline. Communication was good. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Aug 09, 2020 -

Certified Benz & Beemer responded

Dear Robert: Thanks so much for sharing your feedback with us. We are glad that we were able to fix your issues. We appreciate your business and look forward to providing you with a full 5 Star experience in the future,

August 07, 2020

Rich Service Advisory was outstanding to work with. He advised on future maintenance needs and felt that he was up front and honest. Will continue to do business with Rich and the service team at CBB. Tha More

by benzonly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Aug 07, 2020 -

Certified Benz & Beemer responded

Dear benzonly: You are most welcome and thank you for choosing CBB for your recent service on your vehicle. It's great to hear that Rich provided you with outstanding customer service. We really look forward to being there to assist you again on your next visit.

August 07, 2020

I received very fast and friendly service. Morgan was awesome and I really appreciate the great service. The process was seamless and trouble free, very happy. More

by James3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Aug 09, 2020 -

Certified Benz & Beemer responded

Dear James3: We are thankful for you choosing CBB and for the 5 Star review! We are delighted that Morgan provided you with awesome customer service. Please do not hesitate to let us know when we can assist you again in the future.

August 05, 2020

Unfortunately, the car which was purchased at Benz and Beemer, now has 91k and is on its 3rd turbo. The warranty expired in May and the oil cooler and rear seal went out in June. The turbos were taken c More

by Grbrown
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Aug 06, 2020 -

Certified Benz & Beemer responded

Dear Grbrown: Thanks for sharing your feedback with us. We are glad that we were able to take provide you excellent assistance with our Service Department. We are grateful for your business and look forward to providing you with a 5 Star experience on your next visit.

August 02, 2020

I bought two cars here and went back for a service. They are so lovely to deal with and very professional. I will go back More

by rminicola
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 02, 2020 -

Certified Benz & Beemer responded

Dear rminicola: What a nice review! We are glad that your experience with our Service Department was an excellent one. We are grateful for your continued patronage and we look forward to being there to assist you with any of your future automotive needs.

August 02, 2020

Worked around my wacky schedule and provided world class service including shuttles, detailing the car, and routine maintenance. I appreciate the clear communication and timely completion of the job. More

by Aarongolz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Aug 02, 2020 -

Certified Benz & Beemer responded

Dear Aarongolz: We really appreciate your 5 Star review! At Certified Benz & Beemer, our top priority is customer satisfaction and your kind feedback reaffirms our efforts at providing our customers with excellent service. We are thankful for your business and look forward to helping you again in the future.

July 31, 2020

Morgan is an outstanding employee. He is very nice and friendly. He takes of the car problem right away with no hesitation. Well done! Kudos! More

by Sicnarf$71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Aug 01, 2020 -

Certified Benz & Beemer responded

Dear Sicnarf$71: We really appreciate your 5 Star review and for sharing how well Morgan treated you. Thanks so much for your support and we look forward to assisting you again in the future.

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