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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,566 Reviews

1,566 Reviews of Certified Benz & Beemer - Service Center

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September 17, 2020

In moments of adversity the core values really come out in a business and I can't say enough about the Team at CBB. My wife and I started shopping for a car for her two years ago and I was so impressed wi More

by jnortonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocio Woodyard, Tyson Muse, Morgan McLeod
Sep 17, 2020 -

Certified Benz & Beemer responded

Dear John: You are very welcome and thank you so much for your very kind review! We are delighted that you really appreciated how your wife and you were treated by Tyson, Morgan and Rocio with our Service Department. We are grateful for your continued faith and confidence in our dealership and look forward to being there to assist both of you with your future automotive needs.

September 17, 2020

Excellent service. Very friendly and professional!! Thx for taking such good care of my car and myself. Greatly appreciated especially given the work you had to do with the warranty company!! Thx again! More

by Johnschofield75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Nissa Juarez
Sep 17, 2020 -

Certified Benz & Beemer responded

Dear Johnschofield75: You are most welcome and thanks for letting our customers know about the friendly and excellent customer service that you received from Danny, Nissa and Collin. We sincerely appreciate your business and hope to see you again in the future.

September 17, 2020

All the different parts of our experience with Certified BB have been quite good! When we bought our Guilia through Brandon, it was simply the beginning. Collin has taken over with the service aspect, and More

by BDunn
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Brandon Schneider
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear BDunn: We couldn't be more pleased to hear that you are very happy how you have been treated in both our Sales and Service Departments. Thanks for sharing about the 5 Star treatment from Brandon and Collin. We are grateful for your patronage and look forward to being there to assist you with all of your automotive needs.

September 17, 2020

Appreciate the quality of service recieved in the service department at Benz and Beemer, especially when it comes to all that Colin does for our car service needs. More

by mdonnelly19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 18, 2020 -

Certified Benz & Beemer responded

Dear mdonnelly19: Thanks so much for the 5 Star review! It's great that Colin is always so helpful. We sincerely appreciate your continued patronage and look forward to being there to assist you with all of your future automotive needs.

September 16, 2020

I had my car repaired at Benz and Beemer and Collin Moore was my service writer. He took excellent care of me and made sure every need I had was met. These guys really care about your problems like it's the More

by Dennis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Jeremy French
Sep 17, 2020 -

Certified Benz & Beemer responded

Dear Dennis: You are very welcome and thanks so much for sharing your compliment on the excellent customer service that Collin and Steve provided for you on your recent visit to our Service Department. We are grateful for your kind words and support. We look forward to delivering a similar high quality experience for you on your next visit to CBB.

September 15, 2020

They really help me when my vehicle went down on a late Friday night. I love the drop box method and how they got back in touch with me More

by Willie.howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 16, 2020 -

Certified Benz & Beemer responded

Dear Willie: We really appreciate your support and kind review! Thanks so much for sharing about the convenience of our dropbox too. We look forward to the pleasure of helping you again in the future.

September 10, 2020

Rich cares about me and my car. Great job!! He communicates well and makes sure I’m informed all the way. He looks over the car and made sure it was clean More

by Mdhatter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Sep 13, 2020 -

Certified Benz & Beemer responded

Dear Mdhatter: We are thankful for you choosing CBB for your recent service needs. It's nice that Rich was so caring and helpful. We really appreciate your kind words and support. Please let us know when we can assist you again in the future.

September 04, 2020

Don't ever buy the extended coverage guarantee they tell it covers almost everything and when your car breaks down they will not cover anything More

by Jesus
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Collin Moore
Sep 16, 2020 -

Certified Benz & Beemer responded

Dear Jesus: We are very disappointed to read your review. Our Finance Managers are trained to explain what is included and excluded from the various coverages in the vehicle service contracts (VSC). The VSC you purchased in June, 2019, was one of three (3) different products from the company. It was a Level 2 product which covers the engine, transmission, drive axle, transfer case, steering and electrical. Unfortunately, the Level 2 product did not include the air conditioning system or suspension system which were the matters that you were seeking coverage for. The Level 1 (and more costly service contract that you declined) did include the air conditioning system and suspension system and would have been covered. The paperwork that was provided for you did explain the difference of the 3 different coverages that the warranty company provided. With all of that said, we are not happy because you are not happy so I welcome you to contact me at the dealership to see what I can do to assist you. Sincerely, Jack Schneider, Owner

September 04, 2020

I’m happy with the help I received from Colin and his service team. The shop is clean and follows the current social distancing guidelines. More

by FK
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 06, 2020 -

Certified Benz & Beemer responded

Dear xx: We are grateful for your 5 Star review! Thanks for sharing about the cleanliness of the our Service Department and our efforts at maintaining social distance during the current pandemic. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

September 04, 2020

Everything was straight forward and everyone was friendly. My car was fixed and didn't have problems after. Great place, they have a shuttle service too, it's very convenient. More

by Irving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 06, 2020 -

Certified Benz & Beemer responded

Dear Irving: At Certified Benz & Beemer, out top priority is customer satisfaction and your kind feedback reaffirms our efforts at delivering excellent customer service. We are glad you appreciated our shuttle service as well. Thanks so much for choosing CBB and we aim to provide you with another 5 Star experience on your next visit.

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