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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,566 Reviews

1,566 Reviews of Certified Benz & Beemer - Service Center

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October 03, 2020

I came to have service in such emergency situation, and Collin Moore was my advisor at the moment, I’m really Glad the Issue was resolve, courtesy and professional matter. Thanks. More

by Lendabarr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Oct 04, 2020 -

Certified Benz & Beemer responded

Dear Lendabarr: You are very welcome and thanks so much for sharing how helpful Collin was with your recent emergency. We appreciate the opportunity to assist you and look forward to being there for you again in the future.

October 01, 2020

Rough start but beautiful finish! Tyson really knows how to fix an issue with poise and generosity. Thank you for helping us with with the service of our vehicle. More

by JodyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse
Oct 01, 2020 -

Certified Benz & Beemer responded

Dear JodyG: You are very welcome and we are grateful for your feedback. Thank you for working with Tyson and our team to resolve the issues that you experienced. We really appreciate your kind words and support. Please let us know when we can provide you with another 5 Star experience in the future.

September 30, 2020

He was great! Love working with Collin. He was there to take care of us and make sure our questions are answered. Thank you very much. More

by Angeles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Oct 01, 2020 -

Certified Benz & Beemer responded

Dear Angeles: You are welcome and thanks so much for choosing Certified Benz & Beemer for your maintenance needs. It's great to hear that Collin was so friendly and helpful. We look forward to providing you with another 5 Star experience on your next visit.

September 29, 2020

As soon as we pulled up we were attended. Very relaxed service department. Did a great job on our car cleaning and service. We will return. More

by Jdpeters454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Sep 30, 2020 -

Certified Benz & Beemer responded

Dear Jdpeters454: We are thankful for your 5 Star review! We are happy to hear that you were well taken care of in our Service Department. Thanks so much for your business and we look forward to providing you with another high quality experience when you return.

September 29, 2020

Morgan in service is very helpful and a great communicator! We really appreciate the high level of customer service! All of the staff are extremely professional and kind! More

by megk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McLeod
Sep 30, 2020 -

Certified Benz & Beemer responded

Dear megk: Out top priority is customer satisfaction and your kind feedback regarding Morgan reaffirms our efforts at providing our customers with excellent service. We are grateful for you selecting CBB for your automotive needs. We look forward to being there for you in the future.

September 28, 2020

My Husband and I recently purchased two cars here and from sales, to finance to service, the customer service has been outstanding! When I dropped my car off in service, Rich was there with a smiling fac More

by Shandan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Sep 29, 2020 -

Certified Benz & Beemer responded

Dear Shandan: We couldn't be more pleased to read about your recent dual purchases and how well you were treated. It makes our day to hear that the Sales, Finance and Service departments each provided both of you with 5 Star customer service. Thanks you for your wonderful kind words and support. We sincerely look forward to being there to assist your husband and you with all of your future automotive needs.

September 27, 2020

Great communication and explanations. Work was done on time, car was cleaned as well. Additional service was recommended but service Mgr was not pushy in getting it done immediately. More

by Doug Anson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 29, 2020 -

Certified Benz & Beemer responded

Dear Doug: We are glad that that you had such a good experience with your recent visit to our Service Department. We appreciate your kind words and support. Please do not hesitate to let us know when we can assist you again in the future.

September 26, 2020

Collin always gets me in promptly and get my car done ASAP great service advisor would definitely recommend, makes getting my service done for my car easy More

by Kirst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 28, 2020 -

Certified Benz & Beemer responded

Dear Kirst: Thanks so much for your 5 Star review! We are glad that Collin always is so helpful with your visits to our Service Department. We are grateful for your continued patronage and look forward to being there to assist you again in the future.

September 26, 2020

Rich was great to work with! He did not pressure me into making any decisions and explained clearly what work needed to be done on my car. More

by Angel3148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Sep 28, 2020 -

Certified Benz & Beemer responded

Dear Angel3148: We are delighted to hear that Rich was so helpful with your recent visit to our Service Department. We are glad that everything was explained for you without any pressure. Thanks so much for choosing CBB and look forward to providing you with another 5 Star experience on your next visit.

September 24, 2020

Customer service is always a plus for me and they exceeded my expectations. Service was fast and done properly and everything that was asked was completed. More

by lboyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Sep 25, 2020 -

Certified Benz & Beemer responded

Dear iboyce: We love hearing that Morgan went above and beyond your expectations! Thanks so much for the kind words and support. We hope to have the pleasure of helping you again in the future.

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