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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,621 Reviews

1,621 Reviews of Certified Benz & Beemer - Service Center

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March 27, 2021

We recently started coming here after purchasing a Mercedes from them. Our service advisor Morgan is super friendly and helpful also their service rates are lower than Mercedes!!! We’ve been beyond s More

by jhernandez1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Mar 28, 2021 -

Certified Benz & Beemer responded

Dear jhernandez1050: We love to hear from our repeat customers! Thanks for sharing how well Morgan has treated you in our Service Department. We sincerely appreciate your continued patronage and look forward to taking care of all of your future automotive needs.

March 26, 2021

Brian was amazing to work with. It’s so nice when a dealership actually does what they say. Thanks guys. I’ll be in with my next vehicle purchase. More

by Frmgrl4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 28, 2021 -

Certified Benz & Beemer responded

Dear Frmgrl4: You are welcome and thanks for sharing about Brian's amazing customer service. We are grateful for your support and look forward to working with you again in the future.

March 26, 2021

Morgan went above and beyond helping me facilitating repairs on my vehicle. He took the time to work with my warranty company who was being difficult and kept me updated along the way. I have never exp More

by Richard H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Mar 26, 2021 -

Certified Benz & Beemer responded

Dear Richard: What a wonderful review! Thanks so much for sharing with our customers how well Morgan communicated with you in our Service Department. We understand that warranty companies can, at times, be difficult to work with and it is important to keep the lines of communication open with our customers when they do. We really appreciate your kind words and support. Please do not hesitate to let us know when we can ever be of assistance to you again in the future.

March 25, 2021

Very friendly and helpful. Great service with courtesy pick up and drop off so I did not have to take the bus back home. Thanks! More

by dles
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 26, 2021 -

Certified Benz & Beemer responded

Dear dles: You are welcome and thank you for sharing about your recent experience with our Service Department. It's nice that you appreciated our courtesy pick-up and drop-off service as well. Thanks so much for choosing CBB and we hope to have the pleasure of helping you again in the future.

March 25, 2021

Collin was very efficient and helpful. I was in and out in no time at all. I would highly recommend Benz and Beemer. Thumbs up. More

by KennethSaville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 26, 2021 -

Certified Benz & Beemer responded

Dear KennethSaville: We really appreciate you sharing about your thumbs up experience working with Collin in our Service Department. We are grateful for your business as well as your recommendation of Certified Benz & Beemer to others. We look forward to the opportunity to provide you with another 5 Star experience on your next visit.

March 24, 2021

CBB is awesome. Everytime I use their service departament Collin is awesome, hes very attentive and keeps me informed with whats going on with my car. Thank you CBB More

by Maurice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Paul Marschall
Mar 25, 2021 -

Certified Benz & Beemer responded

Dear Maurice: You are welcome and thank you for sharing about your experience with our Service Department. It's nice to hear how well Collin keeps you informed with your vehicle's status. We are grateful for your continued support and look forward to being there for you in the future.

March 20, 2021

It’s always a good experience. My service advisor Morgan makes it an easy process. I live in Northern Az and have other options for service but I choose to drive the hour and a half to use Benz and Beemer f More

by Kenneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Mar 21, 2021 -

Certified Benz & Beemer responded

Dear Kenneth: We really appreciate you sharing that it is well worth your time to drive 90 minutes to have your vehicle serviced at Certified Benz & Beemer. We are glad that Morgan is so helpful when you do. Thanks so much for the continued patronage and we look forward to being there for you in the future.

March 12, 2021

The service department is top notch. Colin is a great service adviser. No BS. I have a BMW mechanic and I still bring the car here. More

by Paul W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear Paul W: We love your no xx review! Thanks for sharing the shout-out to Collin's outstanding customer service. We sincerely appreciate your kind words and support. Please let us know when we can ever be of assistance to you again in the future.

March 12, 2021

Bryan went above and beyond. He's got a great bedside manner and explains things very well. Felt like we did exactly what needed to be done and did not get charged for any undue add on services. He's awe More

by Ben E
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear Ben E: Thanks so much for sharing how Bryan went above and beyond to assist you with your recent visit to our Service Department. We are grateful for your kind words and support. Please let us know when we can assist you again in the future.

March 11, 2021

This place is awesome. Bryan just looked at my car and knew exactly what it needed! He’s knowledgeable and friendly. 10/10 would recommend! More

by sheamn4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear sheamn4: Your review is awesome too! Thanks so much for the 10/10 and recommendation of CBB to others. We appreciate your business and look forward to providing another 5 Star experience on your next visit.

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