Certified Benz & Beemer - Service Center

SO IMPRESSED! I absolutely hate car shopping and being pressured to make decisions. My husband and I found this dealership online and they had the Porsche we were looking for. We met Jesus who took the ti pressured to make decisions. My husband and I found this dealership online and they had the Porsche we were looking for. We met Jesus who took the time to show us all of the available cars in our budget and some other cars that we might be potentially interested in. He got us a very fair trade in value for our BMW and never once pressured us to make a decision on the spot. I felt very comfortable and well taken care of. We did what any responsible car shopper would do and looked at other dealerships for the car we were interested in, but one week later we came back to make our purchase. Jesus was not in that day, but he called me and introduced me to his amazing partner James, who took care of us. We had our 7 day old newborn with us, and he made sure to make the process as quick and painless as possible! Two days later, we noticed the car was shaking on the freeway after going over 65mph. I called Jesus and he said "no problem, we will take care of it immediately." He put me in contact with Rich Roberts from the service department. My husband and I were blown away with the customer service we received after this. First, they offered a full refund in case there was a serious issue with the vehicle even though we were past the 3 day grace period 2) They started the inspection immediately and checked the rotation and balance of the car. When that didn't solve the issue they sent it out to not one but TWO wheel specialists. They ended up putting 4 brand new tires on the car. They could have put cheap tires on there, but they didn't! They got us the best ones. In addition, Jesus called me every day to keep me updated and make sure I was 100% satisfied. Rich was also very communicative and made sure the car was in excellent condition before it was returned to us. Lastly, Rocio in finance was a sweetheart and again made the process quick and painless. She didn't try to push us into purchasing warranty. Overall we are very satisfied and love our new car! Highly recommend this dealership, especially James, Jesus, and Rich!! More

Excellent communication by the service department which kept me updated on a complicated repair. I recommend this facility and will definitely return for any further repairs or service needed. kept me updated on a complicated repair. I recommend this facility and will definitely return for any further repairs or service needed. More

Service was great. Car seems to be running fine with no issues. Collin has made sure all question answered and clear on what's wrong with car. issues. Collin has made sure all question answered and clear on what's wrong with car. More

I purchased my car from Certified Benz and Beemer and have worked with Colin Moore for all of my service needs since. Colin has always provided excellent service and has gone above and beyond to make sur have worked with Colin Moore for all of my service needs since. Colin has always provided excellent service and has gone above and beyond to make sure I am informed of any and all issues and options for my vehicle and to consistently update me throughout the process during any maintenance. I have found working with Colin and the rest of the team at CBB to be painless, convenient and, most importantly, fair every single time. More

Easy to work with and honest pricing. Explained the need for each part in a common sense manner making it easy to understand what I was paying to repair. for each part in a common sense manner making it easy to understand what I was paying to repair. More

Well what is there to say about this friendly, professional, no stress beautiful establishment! Awesome down to earth people who will make your car experience delightful professional, no stress beautiful establishment! Awesome down to earth people who will make your car experience delightful More

Another great experience! The video inspection is fabulous and helpful! Bryan is amazing and treats clients with respect. He is a true advisor that works with me to create a care plan for my car! fabulous and helpful! Bryan is amazing and treats clients with respect. He is a true advisor that works with me to create a care plan for my car! More

Awesome service! Bryan took care of all our questions and went above and beyond when it came to a part not being in stock the day of our scheduled service. He made my husband and I feel as if it wasn’t a bi went above and beyond when it came to a part not being in stock the day of our scheduled service. He made my husband and I feel as if it wasn’t a big deal even though come to find out the part we needed was the last one in stock! Bryan made it happen- I now have a new screen for my g63!! More

Bryan did an awesome job at getting my car fixed and back on the road. Thanks Bryan, the I will be bringing my car to Bryan for all my service needs. on the road. Thanks Bryan, the I will be bringing my car to Bryan for all my service needs. More

Terrific service as always! Always in good hands when dropping off my vehicle to Morgan @CB&B!! I completely trust them with always providing great service! dropping off my vehicle to Morgan @CB&B!! I completely trust them with always providing great service! More