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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,565 Reviews

1,565 Reviews of Certified Benz & Beemer - Service Center

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March 20, 2021

It’s always a good experience. My service advisor Morgan makes it an easy process. I live in Northern Az and have other options for service but I choose to drive the hour and a half to use Benz and Beemer f More

by Kenneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Mar 21, 2021 -

Certified Benz & Beemer responded

Dear Kenneth: We really appreciate you sharing that it is well worth your time to drive 90 minutes to have your vehicle serviced at Certified Benz & Beemer. We are glad that Morgan is so helpful when you do. Thanks so much for the continued patronage and we look forward to being there for you in the future.

March 12, 2021

The service department is top notch. Colin is a great service adviser. No BS. I have a BMW mechanic and I still bring the car here. More

by Paul W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear Paul W: We love your no xx review! Thanks for sharing the shout-out to Collin's outstanding customer service. We sincerely appreciate your kind words and support. Please let us know when we can ever be of assistance to you again in the future.

March 12, 2021

Bryan went above and beyond. He's got a great bedside manner and explains things very well. Felt like we did exactly what needed to be done and did not get charged for any undue add on services. He's awe More

by Ben E
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear Ben E: Thanks so much for sharing how Bryan went above and beyond to assist you with your recent visit to our Service Department. We are grateful for your kind words and support. Please let us know when we can assist you again in the future.

March 11, 2021

This place is awesome. Bryan just looked at my car and knew exactly what it needed! He’s knowledgeable and friendly. 10/10 would recommend! More

by sheamn4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 12, 2021 -

Certified Benz & Beemer responded

Dear sheamn4: Your review is awesome too! Thanks so much for the 10/10 and recommendation of CBB to others. We appreciate your business and look forward to providing another 5 Star experience on your next visit.

March 09, 2021

Ten weeks after purchasing our car it needed a couple of expensive unforseeable repairs. My service advisor went to bat and the dealership agreed to COVER THESE REPAIRS at NO COST to us. This is unheard of More

by MiniFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Mar 10, 2021 -

Certified Benz & Beemer responded

Dear MiniFan: We really appreciate you sharing with others how we stepped up to take care of the issues that arose with your vehicle. Thanks so much for the kudos too! We are grateful for your business and look forward to working with you again.

March 05, 2021

Rich in the service department was very professional, courteous and confidents he was the best . Based on his service I would return and recommend him to others More

by Jimmy_Sully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Padilla, Rich Roberts
Mar 07, 2021 -

Certified Benz & Beemer responded

Dear Jimmy: We really appreciate you taking the time to share your compliments on Rich's excellent assistance in our Service Department. We will be sure to share those with him. We are thankful for your business and are happy to hear that you will return again in the future.

March 05, 2021

Great and prompt service...all the repairs and service was completed in a timely manner... I would certainly recommend Rich for his timely and accurate repair estimates and service. More

by rdholgado1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Mar 07, 2021 -

Certified Benz & Beemer responded

Dear rdholgado1: Our top priority is customer satisfaction and we are glad that Rich and the CBB Service team provided you with excellent service. We certainly appreciate your business as well as your recommendation of Rich and CBB to others. We also look forward to helping you again in the future.

March 05, 2021

Enjoyed working with Collin in repair for our Benz. He addressed our problem, kept in contact with us and resolved the problem. Was nice to work with him. We’ll be back! More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 07, 2021 -

Certified Benz & Beemer responded

Dear Michael: Thanks so much for sharing your compliments on Collin's excellent customer service. We are happy that he was able to resolve your issues and keep you fully informed. We are grateful for your business and excited that you intend to return again in the future. We look forward to providing you with the same 5 Star service when you do.

March 04, 2021

I know when I bring my vehichles into Certified Benz and Beemer Colin will take care of my every need. I don't worry for a second, I trust that he will do the right thing. More

by mdonnelly19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 07, 2021 -

Certified Benz & Beemer responded

Dear mdonnelly19: We really appreciate you taking the time to share your compliments on Collin's excellent customer service. Thanks so much for your continued patronage. Please do not hesitate to let us know when we can ever assist you again.

March 04, 2021

Quick and courteous service. They went out of their way to complete an unexpected repair in time to pick my daughter up from school. would not hesitate to call them again for any issues. More

by ajnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Mar 07, 2021 -

Certified Benz & Beemer responded

Dear ajnk: We strive to provide our customers with outstanding service and are delighted that you appreciated that from us. Thanks so much for choosing CBB and we look forward to delivering another 5 Star experience on your next visit.

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