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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,565 Reviews

1,565 Reviews of Certified Benz & Beemer - Service Center

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October 15, 2021

Rich Robert's from service is very detail oriented and follows up promptly. I enjoy bringing my car in for service with him every time. Rich service explained the oil change process of changing the dif More

by Kohliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Oct 15, 2021 -

Kohliz responded

I recommend Richard Roberts to anyone needing a BMW Mercedes or Audi repair

Oct 17, 2021 -

Certified Benz & Beemer responded

Dear Kohliz: We really appreciate you sharing your detailed feedback with us regarding how well you were treated by Rich in our Service Department. Thanks so much for your business and we look forward to the pleasure of helping you again in the future.

October 15, 2021

Great service and good communication from the team. I recommend them for any needs for a BMW or Mercedes. More

by pacemanjdv2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Oct 17, 2021 -

Certified Benz & Beemer responded

Dear pacemanjdv2015: Thanks so much for the 5 Star review! We are glad that you appreciated the level of communication you received and that you would recommend the CBB Service Department to others. We are grateful for your business and look forward to being there for you in the future.

October 13, 2021

Morgan great to work with! Although always expensive to repair a Rover, he made it less painful! We had to wait an extra day for a part but we managed. Overall good experience. More

by Dddmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Oct 14, 2021 -

Certified Benz & Beemer responded

Dear Dddmax: Thanks so much for sharing about your good experience working with Morgan in our Service Department. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

October 11, 2021

Alex Smith was very helpful and went beyond what I expected to help me solve the problem More

by Mdemichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Smith , Michael Brodersen
Oct 13, 2021 -

Certified Benz & Beemer responded

Dear Mdemichele: Thanks for letting us know how well Alex treated you. We appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

October 06, 2021

I have bought 5 cars from this dealer and have all great experiences. Thank you for being good to your customers. More

by Jodyraeshumway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Oct 07, 2021 -

Certified Benz & Beemer responded

Dear Jodyraeshumway: You are certainly welcome and we are most grateful for your faith and confidence in Certified Benz & Beemer. We really appreciate your continued patronage and look forward to being there to assist you with your future automotive needs.

September 10, 2021

Everybody at CBB is rowing the same boat. The entire team is dedicated to outstanding customer service. Although they offer shuttle service, I always choose to stay and work while my car is being serviced. W More

by LindaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet , Collin Moore
Sep 13, 2021 -

Certified Benz & Beemer responded

Dear LinaR: What a wonderful review! We really appreciate you sharing about our outstanding customer service as well as our comfortable lounge area that has private work stations as well as awesome cookies! Thanks so much for your very kind words and support. Please let us know when we can ever assist you again in the future.

September 09, 2021

Took my car for service and Morgan was excellent once again. They have always treated great and do a great job everytime. I would most definitely recommend them to anyone More

by frederic.brody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Sep 13, 2021 -

Certified Benz & Beemer responded

Dear Frederic.brody: Thanks so much for your 5 Star review! It's great to hear how well Morgan treats you when you visit our Service Department. We really appreciate your continued patronage and look forward to assisting you again in the future.

September 08, 2021

Customer service is top notch and repairs are done right in a timely manner. I recommend CBB to everyone I know needing repair work done. More

by badgergordo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Sep 09, 2021 -

Certified Benz & Beemer responded

Dear badgergordo: Thanks so much for the 5 Star review! We are glad that you liked your experience with our Service Department and would recommend CBB to others. We really appreciate your patronage and look forward to providing you with another 5 Star experience on your next visit.

August 31, 2021

Another great service experience with Colin Moore at CBB -- easy drop-off in the 'early-bird" on a Sunday evening after encountering an unexpected mechanical problem, quick call on Monday morning to confirm More

by Evan
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 31, 2021 -

Certified Benz & Beemer responded

Dear Evan: We always like hearing from our repeat customers! Thanks so much for sharing how Collin made it so easy for you from the drop off your vehicle to completion within your timeline. We are glad that you find great value from our pricing as well. We are grateful for your continued patronage and look forward to being there for you to assist with all of your future automotive needs.

August 31, 2021

CBB took extra care to resolve an unusual mechanical problem encountered during a routine service. Resolved the problem with no additional cost to me, the owner. Collin kept me informed during the entir More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Aug 31, 2021 -

Certified Benz & Beemer responded

Dear Jack: We are glad to hear that you were so happy with the resolution of your mechanical problem and that Collin was so helpful thru the process. Thanks so much for your business and we look forward to providing you with another 5 Star experience on your next visit.

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