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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,580 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,580 Reviews of Certified Benz & Beemer - Service Center
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July 16, 2014
Excellent Service I had to come in for service on my recently purchased 2011 328i BMW. It was a bit frustrating because the car was only a few weeks old and I had to al I had to come in for service on my recently purchased 2011 328i BMW. It was a bit frustrating because the car was only a few weeks old and I had to already get service done. Turns out, there was a bad spark plug that needed to be changed. Fortunately, I worked with Travis Woodyard who was very helpful and fixed the issue right away. Probably about I week later I had an issue with my tires so I emailed Travis, he called me back within that same day which I was very happy about. I wasn't sure what to expect as far as assistance goes with getting new tires but was very pleased. Travis seemed very eager to help me and ensured that I was satisfied with my purchase. He advised me to bring the car in to get looked at so at least we will know what has to get done. While the issues with my car weren't major, he still made me feel like it was a priority to get the issues fixed. I definitely will go to Travis next time I have any business with the service department. More
by griffin4
Employees Worked With
July 09, 2014
great service unfortunately I've had to bring my car in several times. But I'm so impressed with the service! They are amazing. Travis is the absolute best service unfortunately I've had to bring my car in several times. But I'm so impressed with the service! They are amazing. Travis is the absolute best service manager I've ever met. More
by dp7
July 08, 2014
Phenominal Customer Service Service department is always a pleasure to work with, especially Travis Woodyard. He is very accommmodating and extremely helpful. Great work! Service department is always a pleasure to work with, especially Travis Woodyard. He is very accommmodating and extremely helpful. Great work! More
by pingponghero
Employees Worked With
July 06, 2014
Outstanding Customer Service I purchased my vehicle from CBB and it developed a mechanical issue. I called Tony and he had an appt set for me. When I arrived Travis greeted me a I purchased my vehicle from CBB and it developed a mechanical issue. I called Tony and he had an appt set for me. When I arrived Travis greeted me and it was all handled with professionalism and efficiency. They diagnosed the problem and started the repair process. The even gave me a loaner while they made the repairs. The work was completed a head of schedule. My hat is off to Tony and Travis - great job. More
by Jake1stella
July 03, 2014
I'll be back Travis was a top notch Service Advisor. He was professional and expained every detail of the transaction before and after the work was performed. Travis was a top notch Service Advisor. He was professional and expained every detail of the transaction before and after the work was performed. More
by savagerealtor
Employees Worked With
June 30, 2014
Fantastic!!!! I brought our 2nd Mercedes in for service and received the Best service ever from Tyson Muse!!!!They even took me to mall while servicing my car. This I brought our 2nd Mercedes in for service and received the Best service ever from Tyson Muse!!!!They even took me to mall while servicing my car. This is the ONLY place I will take my Mercedes......Thank CBB, UR THE BEST................... More
by mkanderson
Employees Worked With
Tyson Muse, Tyson Muse
June 24, 2014
Repair the staff is super friendly and very eager to help. I always feel good about taking my car here for any repairs because they always check everything o the staff is super friendly and very eager to help. I always feel good about taking my car here for any repairs because they always check everything out and give you recommendations on services that you need. I like having a heads up before something goes wrong so I can either fix it then, or plan to fix it in the future; no one likes surprises when it comes to car repairs. More
by a4shinne
Employees Worked With
June 18, 2014
good service Tyson was very helpful and professional. He was quick to take my calls. He explained what was going on with the car and the repair process in a way I Tyson was very helpful and professional. He was quick to take my calls. He explained what was going on with the car and the repair process in a way I could understand. More
by stanolds
Employees Worked With
Tyson Muse
June 14, 2014
Great Service Advisor! Travis was very easy to work with and great at communicating the process of serving my car. I will defiantly be coming back and sending all my friends Travis was very easy to work with and great at communicating the process of serving my car. I will defiantly be coming back and sending all my friends to him to get any services done! More
by AbbieR
Employees Worked With
June 06, 2014
Great attention and service from CBB We arrived in Scottsdale from out of town when our A/C system went down in 100+degree weather. We contacted our mechanic in California who referred We arrived in Scottsdale from out of town when our A/C system went down in 100+degree weather. We contacted our mechanic in California who referred us to CBB. When I called, I was connected with with Travis. I explained our situation and he was extremely helpful arranging for a tow service and getting our vehicle in with a technician the first thing the following morning. We were pleasantly surprised with the quick response the following day with the analysis of the problem and the cost for the repair. When we picked up the car later that day, the cost was as quoted over the phone, no surprises or gotchas. It was a very pleasant experience working with Travis and CBB, one that we will definitely consider if we decide to move to Scottsdale. More
by markw8
Employees Worked With
