Certified Benz & Beemer - Service Center

Great Experience I recently brought my Mercedes Benz E55 AMG into the dealership for a brake replacement and Tyson provided me with a quote for the work. Once the work I recently brought my Mercedes Benz E55 AMG into the dealership for a brake replacement and Tyson provided me with a quote for the work. Once the work was completed and time to pay the bill he was able to find a way to save me an additional $100.00 dollars. I chose to wait at the dealership for the work to be completed due to the fact that i live a fair distance from there and he also had the car in and out in a very respectable amount of time. I would highly recommend this dealership for both buying and service as both my buying experience with Andy and my service experience with Tyson have been a great experience. Am am now considering buying another car and i know it will be from here. More

Excellant Service Center at "Certified Benz and Beemer!! I recently purchased a Certified 2012 BMW 335i Convertible in November 2015. The car was purchased just before the Thanksgiving holiday and unfortun I recently purchased a Certified 2012 BMW 335i Convertible in November 2015. The car was purchased just before the Thanksgiving holiday and unfortunately the car was delivered by my sales person without having some negotiated details completed.. I arranged with the Sales Manager to return after the holiday to complete the work. When I returned the car to have minor warranty work and window tinting done, some exterior damage was done by an out-side vendor. Brian Sullivan my customer service representative went above and beyond to get damage fixed. When I was not satisfied with initial paint touch up, Brian advocated on my behalf to get lot sales manager (Jack Schneider) involved to discuss better options. Jack Schneider agreed with Brian that damage by their vendor was severe and needed further body and paint work done. They both wanted my car returned to me better than it was before the damage. I am extremely satisfied with the out-come from this ordeal and how this was handled. Certified Benz and Beemer even provided shuttled service for me to the airport, so they could complete work while I was out of town on business. This is Excellent!! customer service.. This type of service makes for "returning customers" to both sales and service departments.. More

Above and beyond with great customer service Recently we bought a 2008 lincoln navigator from cbb. Floyd was our salesman. He was great! no pressure and very helpful he even delivered the car to Recently we bought a 2008 lincoln navigator from cbb. Floyd was our salesman. He was great! no pressure and very helpful he even delivered the car to our house almost an hour away. We had to get some things done in serice department. Brian helped us out a ton! I was very picky but he went above and beyond for us. I apreciated the fact that we're were treated no different than someone buying a very expensive car. Awesome place! More

Excellent quality for less When your Mercedes tells you service is required, shop it and you will find the Certified Benz and Beemer price is significantly less than the dealers When your Mercedes tells you service is required, shop it and you will find the Certified Benz and Beemer price is significantly less than the dealerships for the same service. My A3 service cost me less than one half dealership price. I also got courtesy transportation home and back, and a wash with interior cleaning. I was treated like a valuable customer. More

Service Department still #1!!! Brian Sullivan worked again to ensure that my visit was as easy as possible. He is always friendly, I can contact him directly and he worked to line Brian Sullivan worked again to ensure that my visit was as easy as possible. He is always friendly, I can contact him directly and he worked to line my visit up to fit my lunch break. Mo, my finance guy made a point to come over and say Hi. Andy on the sales floor still really needs an attitude adjustment. More

Excellent Service I drove my son-in-law's SUV Infiniti for an oil change and front light replacement service. I was met by BRYAN SULLIVAN who was friendly, courteous, p I drove my son-in-law's SUV Infiniti for an oil change and front light replacement service. I was met by BRYAN SULLIVAN who was friendly, courteous, professional and efficient. He was super attentive as I waited for the car. I would gladly return and maybe someday purchase a car there as well. ---Marti Villatoro More

Amazing customer service ! I had to bring my car in because it had a check engine light on and was making some noise. I wasn't sure what was going on and was afraid to keep driv I had to bring my car in because it had a check engine light on and was making some noise. I wasn't sure what was going on and was afraid to keep driving it the way it was. I called the dealership and Tyson was able to get me in to have my car looked at, which made me feel so much better. He was so helpful in explaining what the men in the back were going to do to find the problem. I waited in the customer lounge area until Tyson came in with an update on what was wrong with my car. Turns out it was just some over due maintenance work, thank goodness! Tyson was so kind and patient with all my questions. I don't know much about cars but he took the time to explain everything to me, sometimes twice. Thank you Tyson for turning my fears around and getting my car in a safe working condition. I will definitely be back to see him for all my vehicle needs from now on! Thanks again! More

First Service Experience at C.B.B. I gave the C.B.B. service department a 5-star rating because they were courteous, quick and mostly fixed my car's steering issue. I came in for servic I gave the C.B.B. service department a 5-star rating because they were courteous, quick and mostly fixed my car's steering issue. I came in for service due to some severe "shimmying" and shaking in the steering wheel. According to my service advisor, they performed a road force test and adjusted accordingly. It fixed the issue; once the car has warmed up. However, I still experience minor steering "pulls" from left to right at any speed. I also discovered that my steering wheel height and depth adjustment switch was no longer working. Tyson was very nice and listened to my "complaints". I ended up setting another appointment to have the steering wheel diagnosed. Hopefully, this will take care of my steering issues. So far, I thoroughly recommend C.B.B. for your BMW service needs. I will continue to provide reviews after each visit to C.B.B. More

Air strut repair Bryan Sullivan accomodated my needs during the repair process. He went out of his way to make sure my car was delivered to my workplace 33 miles away Bryan Sullivan accomodated my needs during the repair process. He went out of his way to make sure my car was delivered to my workplace 33 miles away. Because of him, i was able to continue working and fulfill my obligation of picking up my children. I would definitely use his services again. More

Great service from Bryan Got service at 50k for my BMW X6. Brian was great every step of the way. Thanks for all the help, awesome service all the way around. Got service at 50k for my BMW X6. Brian was great every step of the way. Thanks for all the help, awesome service all the way around. More