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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,582 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,582 Reviews of Certified Benz & Beemer - Service Center
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August 26, 2016
Professional, friendly, helpful - overall great experience! My husband surprised me with a MB a few years ago and had a fantastic, low pressure, no run around experience with the sales team. He was in and out My husband surprised me with a MB a few years ago and had a fantastic, low pressure, no run around experience with the sales team. He was in and out in less than 2 hours. Since then, we have taken my little MB to CBB for service and worked with Brian each time. Brian takes the time to explain what is wrong, what work needs to be done, what to look out for and what is the cost. We have an extended warranty, thank goodness, and have been able to have all the necessary work completed. Service - thank you for returning to the practice of putting the 'oil change in xx/xx/xxxx' back in my window! We non-mechanical folk seem to forget when it's time for fixin :) To Brian's boss - Brian is great to deal with - he understands that I don't speak car and takes time to thoroughly review what is happening each time. Give him a good raise - he has earned! More
by LisaG
Employees Worked With
Bryan Sullivan
July 13, 2016
BEST INDEPENDENT DEALERSHIP IN AZ IF YOU NEED PROFESSIONAL SERVICE GO TO BRYAN SULLIVAN AT CERTIFIED BENZ AND BEEMER. BRYAN HANDLES BUSINESS AND GETS RIGHT DOWN TO IT MAKING SURE THE C IF YOU NEED PROFESSIONAL SERVICE GO TO BRYAN SULLIVAN AT CERTIFIED BENZ AND BEEMER. BRYAN HANDLES BUSINESS AND GETS RIGHT DOWN TO IT MAKING SURE THE CUSTOMER IS 100% SATISFIED. More
by chrisperino
Employees Worked With
Bryan Sullivan
July 12, 2016
Awesome Experience with Mike Miller I brought my BMW 535xi in today for a warranty service and had an amazing experience. I was in and out quickly as Mike worked with a sense of urgency. I brought my BMW 535xi in today for a warranty service and had an amazing experience. I was in and out quickly as Mike worked with a sense of urgency. I was able to come in on my lunch break and get the car and was in and out in minutes. I was seamlessly put in a loaner for the day and my car was done 5 hours before promised. The prices were significantly cheaper than the dealership I had been going to as well. I can't say enough about my great experience but I can say for sure that I will definitely be back for all my service work in the future. More
by dtphxbeamer
Employees Worked With
Mike Miller
July 07, 2016
professional, no nonsence dealer I contacted Andy Manahl about selling our SRX we communicated by text with pictures he gave me a price which was far. We toke the car to the dealershi I contacted Andy Manahl about selling our SRX we communicated by text with pictures he gave me a price which was far. We toke the car to the dealership, Andy and the dealership were very Quick and professional. The whole process took less than an hour. I highly recommend Andy and Benz and Beemer. More
by S Watte
Employees Worked With
June 29, 2016
Jeff was really helpful in many ways Jeff was really kind and helped me find for what I was looking for . He was really understanding. I would definitely look forward to recommend this de Jeff was really kind and helped me find for what I was looking for . He was really understanding. I would definitely look forward to recommend this dealership whit my friends! Thanks Jeff!! More
by liz123
Employees Worked With
Jeff Hallenbeck
June 10, 2016
M-B Repairs & Service I purchased my C300 about two months ago, from Jim. About a week ago, the ignition switch would not activate anything beyond the accessories position I purchased my C300 about two months ago, from Jim. About a week ago, the ignition switch would not activate anything beyond the accessories position. I contacted CBB and spoke with Val who reminded me that I would probably still be under my 3mo/3k mile warranty. They had the car towed in and diagnosed that the steering lock was faulty, but I was 58 miles over the warranty. After Val spoke with the GM (Lee) they honored the warranty and had the issue repaired for me. I was expecting to be treated like I have been before at so many other shops, gladly this was not the case. Their concern and willingness to help renewed my confidence that there are still some good, honorable businesses around, and Certified Benz & Beemer is definitely one of the good guys! Thank you so much to everyone at CBB who helped to make a lousy situation so much better! More
by WahlstFJ
April 18, 2016
THEY PROMISED AND THEY DELIVERED After purchasing my used Range Rover at CBB there were a couple of minor issues that were not functioning on the car. The service department ordered After purchasing my used Range Rover at CBB there were a couple of minor issues that were not functioning on the car. The service department ordered the parts and fixed everything as promised so that I would have the Certified perfect vehicle that I expected from a dealer like CBB. I dealt with Bryan at the Service Department and he was great. Very polite and nice and got the job well done for my car and me in the time promised. Glad I have a five year warranty with CBB, Maria More
by Great Rover
April 09, 2016
Best dealership service experience ever Brought my car in because the transmission/clutch problems. I spoke with Bryan over the phone about it and had my car there the next to find/fix the i Brought my car in because the transmission/clutch problems. I spoke with Bryan over the phone about it and had my car there the next to find/fix the issues. I usually do my own shop work, but this car I had purchased a warranty through Benz and Beemer. I have always had problems with taking my car to the shop even with a warranty, but Bryan did his best and it was GREAT. I can't thank him enough for his help and service. More
by unalteredharmony
Employees Worked With
Bryan Sullivan
April 06, 2016
Brian is the best! I purchased my GL450 from this dealer and have been coming back for service ever since. I feel like I have my own personal service rep - just for me. I purchased my GL450 from this dealer and have been coming back for service ever since. I feel like I have my own personal service rep - just for me. Brian not only knows me by name but more importantly, he knows my car! He always takes extra time to make sure all my concerns are noted and attended to and he does it with a smile and great attitude! Brian actually makes it enjoyable to come in and when I'm a hurry, he makes sure everything is lined up so I get out quick. Every experience I've had with Certified Benz and Beemer has been pleasant and I highly recommend them to anyone looking to buy a car or just needing service! Thanks Brian! Colleen Luckey More
by GL450CL
Employees Worked With
Bryan Sullivan
March 28, 2016
Amazing Brian was very friendly and made me feel a since of comfort. I will only get my cars serviced and repaired at CB&B because not only is the quality of Brian was very friendly and made me feel a since of comfort. I will only get my cars serviced and repaired at CB&B because not only is the quality of the work outstanding, but the customer service second to none. More
by zooolast
Employees Worked With
Bryan Sullivan
