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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,499 Reviews
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1,499 Reviews of Certified Benz & Beemer - Service Center
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November 03, 2015
My Time is Important Also I Scheduled a service with Tyson for a 10:00am oil change appointment on my new Porsche. I arrived arrived on time for my appointment, met with Val I Scheduled a service with Tyson for a 10:00am oil change appointment on my new Porsche. I arrived arrived on time for my appointment, met with Val as Tyson wasn't available. Asked her to also wash the car as part of my "Warranty Protection & Maintenance Program" they sold me at time of purchase, and to also repair the mini armrest on the drivers side which was a "To Fix" item at time of purchase last March. I waited in the lounge as service was to take about an hour. I went to check on status at about 10:50 am and car was still at service counter (no work done). I talked to Tyson and he said it would go in shop upon completion of car already in shop. At 12:00 Tyson notified me of completion of work. I went to get car and it had not been washed. I asked why and Tyson said he didn't know it was supposed to be washed. So car went back in for a wash. At 12:35 Tyson notified me car was finished. Getting into car I noticed that armrest wasn't repaired. Tyson said the armrest was a warranty item and I needed to take care to Certified Porsche Dealer for repair. This is the same repair that they attempted to fix at time of purchase and failed. I was hoping they would do it right this time. I expected my appointment to be completed in a timely manner, consequently I was late for my 1:00pm meeting. I didn't experience CBB's "commitment to providing our customers the greatest value when it comes to your vehicle needs and desires." More
by doug8
Verified CustomerEmployees Worked With
Tyson Muse, Val Atwood
Helpful November 03, 2015
Edited 1/12/16 .....overall satisfied We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because for one, nothing was communicated to me that my vehicle was going to be there for 2 days. Dropped it off at 8am, didn't get a call until 3pm to let me know that part were just being ordered and they would need the vehicle the entire following day as well. They did give me a rental but I had to drive from south gilbert to Scottsdale at high traffic time, what a big pain, to pick up the rental so I could get to work in the morning. As part of the "extra warranty" we purchased, we were to get a nice "premium wash" with the service, but never happened. Picked up my car and it was dirty and they said sorry they forgot but if I wanted it washed I would have to wait 2hrs. I also had let them know I wouldn't be able to return the rental to them on the next day because I worked until 5 and had to get to my son's game right afterwards. It just seemed like it was an issue and I was inconveniencing them. If they had given me a heads up this type of repair would take that long, I would've scheduled another time and been more prepared. Also, the warranty we had purchased ended up not even covering the repair after all. Just very poor communication and expectations. Also, I had asked Tyson to have Brian call me regarding my car and because I was unhappy but he never did call me. Very surprising to get this poor of service from this dealership because we had nothing but the best experience buying our last 2 cars there. The owner Jack contacted me to apologize and gave us a great awesome detail on our vehicle, service was great on return visit. He took the time to contact me to rectify this issue and we greatly appreciated it. More
by Jager12252000
November 02, 2015
First at CBB Meyer's European, a valued vendor in Tempe, recently closed. Always skeptical about a new Mercedes mechanic having been burned a couple times. Only ne Meyer's European, a valued vendor in Tempe, recently closed. Always skeptical about a new Mercedes mechanic having been burned a couple times. Only needed a new starter battery in my '03 SL500. Felt Tyson in the service dept was prompt, cordial, and helpful. After obtaining a bid/estimate I was back on the road in a hour. While waiting, visit with Frank in sales...very knowledgeable, fun, and honest. Superb collection of Benz & Beemers, all in 5* condition. RT in AZ More
by RTinAZ
Employees Worked With
Tyson Muse
November 01, 2015
Always a pleasant experience Came in to get my normal service done. My salesman Andy met me in the drive and introduced me to Brian. Great group of guys. In and out in a littl Came in to get my normal service done. My salesman Andy met me in the drive and introduced me to Brian. Great group of guys. In and out in a little over an hour. Glad I purchased the advantage plan!!!! More
by Bmw service
October 28, 2015
Service Brian is easy to work with, helpful and takes good care of my beemer. I am glad that Brian is there and I will continue to go to him for any service I Brian is easy to work with, helpful and takes good care of my beemer. I am glad that Brian is there and I will continue to go to him for any service I may need in the future. More
by abdullevon11
Employees Worked With
Bryan Sullivan
October 22, 2015
Courtesy Service Visit Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! More
by BuddyBooy
Employees Worked With
Bryan Sullivan
October 02, 2015
More then a car dealership ! We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we received first class treatment from everyone we came in contact with. We were stranded out of town, and at the mercy of a local service provider. Upon considering an outside opinion, we contacted Mr. Grubbs & Mr. Lombardo, who not only directed us in what steps to take, but enveloped the problem themselves. We were able to finish our trip without even a setback. Our appreciation does not say enough for how this organization went out of there way to assist. Both my wife and I will purchase our next cars from this dealership. Being in local business, we will continue to refer anyone interested in automobiles there way. The cars are true quality, however its the service that is at the top of the industry. Our thanks to everyone incorporated with CBB. Robert & Sally Molinari More
by ramolinari52
September 30, 2015
Post Buying service visit We purchased our car and had a great sales experience, once the car was brought back into dealer for service due to oil light coming on and car stalli We purchased our car and had a great sales experience, once the car was brought back into dealer for service due to oil light coming on and car stalling it was not a good experience! We were told over and over "could not replicate light issue, when we finally could get in touch with service advisor, finally I asked about a fuel service (Charged us 218.00), problem still there, Got a call that car was complete, found car outside, Hot, Dirty, ding in quarter panel, could not find service advisor, waited 20 minutes, finally another advisor (Not ours) helped us to the cashier to pay for fuel service, could not find cashier, so advisor had to run credit card. Went outside to hot, dirty car, first thing, Oil light was on! Not a good experience CBB, Sales is great, Service is terrible. Took car to another service department, did oil service (Charged fee) now car is fine with no oil light. Thanks Derek More
by alcdrs
Employees Worked With
Travis Walters, Val Atwood
September 23, 2015
Brian Sullivan; Service Advisor As always Brian Sullivan took care of my vehicle as well as made sure my girlfriend and I felt at home during our wait. We were in getting the car ser As always Brian Sullivan took care of my vehicle as well as made sure my girlfriend and I felt at home during our wait. We were in getting the car serviced before a trip to California, and Mr Sullivan made sure everything was good to go so we would have a safe trip. He even called 21 Sept to see how our trip went and to see how the car was. More
by steven.w.finn
Employees Worked With
Bryan Sullivan
September 20, 2015
Good and efficient experience Bought a GLK 350 from them, Really fast and efficient process, easy to talk and no xxxxxxxx. Enjoy this purchase experience, Jamie is really helpful a Bought a GLK 350 from them, Really fast and efficient process, easy to talk and no xxxxxxxx. Enjoy this purchase experience, Jamie is really helpful and I appreciate that. But I gotta to say they really need some cleaning guys who is responsible and serious to their work, cause the interior of the car is kinda dirty. That's it. More
by Junnnnnnn
Employees Worked With
