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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,583 Reviews

1,583 Reviews of Certified Benz & Beemer - Service Center

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May 15, 2017

First service Customer service was great, but car wash was subpar, had to do some touch up work on my own. Overall service was great, just more attention to detail More

by down2earth72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
May 16, 2017 -

Certified Benz & Beemer responded

Dear down2earth72: Thanks so much for sharing with us about the great customer service that you received from Mike Miller in the Service Department. We work hard to provide our customers with an excellent customer experience so we are disappointed to hear about the lack of detail with the car wash that you received. We will be sure to have your review shared with the detail department in an effort to improve our services. We hope to have the opportunity to provide you with a better overall experience that next time.

May 14, 2017

Very good The services was very very good. Our interaction with Michael was as good as you could possible want it to be. I would recommended michales service to More

by Ckays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
May 16, 2017 -

Certified Benz & Beemer responded

Dear Ckays: We appreciate that you took the time to share your compliments about Michael's customer service in the Service Department. Please let us know when we can assist you again in the future.

May 12, 2017

Professional and honest I always feel like Mike Miller goes out of his way to make things workable with my schedule to service my car. He's professional and caring. Mike has More

by Vwjordon12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
May 13, 2017 -

Certified Benz & Beemer responded

Dear Vwjordon12; Thanks for the FIVE STAR Review! Our top priority is customer satisfaction and your excellent feedback reaffirms our efforts at providing our customers with excellent service. We are happy to hear that Mike Miller has been excellent to work with in the Service Department. CBB appreciates your business. Please let us know when CBB can be of assistance to you again.

May 11, 2017

Best service shop I bought my BMW 2 yrs ago and recieved excellent service from the sales dept. Every one was friendly, helpful and patient. There was no high pressure More

by Jgt92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Glass, Berrin Bigott, Bryan Sullivan
May 13, 2017 -

Certified Benz & Beemer responded

Dear Joe: What a wonderful review! Thanks for taking the time to compliment that work of Brian and Charles in the Service Department. We are delighted to hear that they have taken very good care of your BMW over the last 2 years. CBB is very grateful to have your business and look forward to continuing our mutually beneficial relationship. Thanks!

May 09, 2017

Never Let's Me Down I've owned my GL550 for just over a year and had this dealer service my car twice. Always had a loaner for me the day I got service done. Pricing was More

by Stehlfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
May 10, 2017 -

Certified Benz & Beemer responded

Dear Stehlfamily: We strive to provide our customers with outstanding service and appreciate your kind words in that regard. Thanks for trusting CBB with your your GL550. We look forward to the opportunity to assist you again when your vehicle needs maintenance or when you are in the market for your next vehicle.

May 03, 2017

First Service Brian Sullivan handled my service issue in a prompt and efficient manner. He was friendly and professional. It will be easy to return for future servi More

by William Weiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
May 05, 2017 -

Certified Benz & Beemer responded

Dear William: Thanks for letting us know how Brian handled your recent service issues in friendly and efficient manner. CBB appreciates your business and looks forward to being able to assist you again in the future.

April 27, 2017

Purchased a BMW 435i 2015 M package Christopher Beaman amazing customer service i have recently bought a 2015 BMW 435i with certified Benz and Beamer. Christopher Beaman was very helpfu More

by Nithin Kumar Gopu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Barone, Travis Walters, Chris Beaman, Chris Fredlake
Apr 29, 2017 -

Certified Benz & Beemer responded

Dear Nithin: Nothing makes us happier than knowingt that we've helped our customers like you get into the perfect car while giving them exceptional customer service. We are delighted to hear that the Chris "team" of Barone, Beaman and Fredlake, as well as Travis in Finance, all helped to make your purchase so comfortable without any pressure whatsoever. Thanks for your business and please let us know when we can be of assistance to you again.

April 26, 2017

My expierience at certified benz&beemer I had a great experience at the benz &beemer service department ,i was happy with service they provide for me. Mike always make sure that you happy wi More

by mavinino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Apr 26, 2017 -

Certified Benz & Beemer responded

Dear mavinino: Thanks so much for the FIVE STAR review for the Service Department at CBB! We are glad to hear that you were very happy with the service provided by Mike. Please let us know when CBB can assist you again in the future.

April 25, 2017

Car detailed Bryan was super. I had my car detailed. He paid close attention to detail. Said it would take 4 hours. It was exactly 4 hours. He gave us a loane More

by Nancy
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Apr 26, 2017 -

Certified Benz & Beemer responded

Dear Nancy: We appreciate your feedback that Bryan was so helpful and provided great customer service on your recent visit to the CBB Service Department. Please let us know when we can assist you again in the future, whether with maintenance again or when you are back in the market for your next vehicle.

April 21, 2017

service department Mike is so helpful and eager to find a solution to whatever situation comes. Mike answers questions and returns calls promptly. The service departme More

by LindaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Apr 22, 2017 -

Certified Benz & Beemer responded

Dear LindaB: Thanks for the FIVE STAR Review! We are delighted to hear that Michael and the Service Department team were so helpful for you. We look forward to helping you again in the future, whether for maintenance or when you are in the market for your next vehicle.

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