Certified Benz & Beemer - Service Center

Top quality service from Brian Sullivan and Juan Garcia My first contact with Brian by phone was so impressive when calling about my Audi A5 problem made me set the appointment to get my car in right away. My first contact with Brian by phone was so impressive when calling about my Audi A5 problem made me set the appointment to get my car in right away. Brian assured me that the mechanics are specialists and would be able to repair my vehicle. I was in tears, fearing that I would need a new motor of which I definitely could not afford to replace. Brian checked me in, put me in a loaner car, and told me exactly when I would hear from him and with an estimate. Brian later informed me that the mechanic could repair my car, and when it would be ready along with the estimate. I couldn't wait to get home after picking up my car less than a week later to write this review. I made it a point to meet the mechanic in person, and he is Juan Garcia. Juan is the mechanic I will forever request to work on my car. My car is running so smooth now and is not shutting down on me while in motion. I didn't need a new engine after all. I thank both Brian and Juan for being honest, hardworking, and dedicated to their profession. I will definitely refer anyone who needs an excellent and honest service team to Brian and Juan. You guys rock! Ashley Lewis & Jackie Lewis More

Service for our Mercedes When dropping off our mercedes it was superb service by Mike Miller. He was a gem! However, when picking up our car and dealing with Val Atwood it w When dropping off our mercedes it was superb service by Mike Miller. He was a gem! However, when picking up our car and dealing with Val Atwood it was a very different scenario. Not pleased at all with her customer service and lack of. Waited and waited for our car and the employee that was to bring it to us was not sure at all what to do. She did not assist in any manner....we had to literally point out where our car was in the parking lot. She did nothing and ignored our entire situation....really poor service! Not the norm from all other experiences we have had at Benz & Beemer. Very disappointing! More

Great service adviser Bryan Sullivan My car had an overheat problem when I was driving. So I got help from this dealership of Certified Benz & Beemer. The service adviser Bryan Sulliva My car had an overheat problem when I was driving. So I got help from this dealership of Certified Benz & Beemer. The service adviser Bryan Sullivan was nice, and more importantly, professional. He helped me to deal with the car problems, called me twice to discuss about them and gave helpful advice. Bryan gave good service and helped a lot. More

Purchase Vehicle Number 5 Another great experience purchasing an SUV at CBB. After the purchase we noticed a problem with the front suspension that was not apparent during the Another great experience purchasing an SUV at CBB. After the purchase we noticed a problem with the front suspension that was not apparent during the test drive. Mike Miller as usual, didn't hesitate and took charge of the problem. He consulted the original service tech that drove the vehicle before our purchase and verified that the problem was new. They immediately provided us with a loaner vehicle and began repairs. During repairs Miller kept us updated with the progress and successful completion. Service advisor Mike Miller keeps us coming back not only for service and repairs, but for our next purchase. Sincerely, Robert & Alison Ivy More

Want great service . . . Although I've only had to take my car in for a couple of services other than oil changes Brian at Certified Benz & Beemer and Val are both awesome to Although I've only had to take my car in for a couple of services other than oil changes Brian at Certified Benz & Beemer and Val are both awesome to work with! Quick friendly and professional.. The service from them alone would bring me back purchasing another car.. More

Morgan provided Great customer service As we all know car troubles are a hassle! I was fortunate enough to have one of the best service representatives at Certified Benz and Beemer, Morgan As we all know car troubles are a hassle! I was fortunate enough to have one of the best service representatives at Certified Benz and Beemer, Morgan McLeod. He took great car of my Mercedes and continues to provide nothing short of great customer service, because of him I'd recommend this dealership to anyone and everyone. Thanks Morgan! More

Excellent Sales and Service I bought my car from certified benz and beemer earlier this year. The sales process was great and I would buy another car from them anytime. To then t I bought my car from certified benz and beemer earlier this year. The sales process was great and I would buy another car from them anytime. To then top it off their service team is amazing. Mike had me in and out in a blink of an eye. Service price was on point and again would highly recommend this company. I wish all car sales/service acted in the manner of which certified benz and beemer does. thanks again mike!! More

Great service 2017!!!!! I just want to thank Mike miller and all the great guys in service ..... I have a busy schedule and they always work around my time constraints . Ever I just want to thank Mike miller and all the great guys in service ..... I have a busy schedule and they always work around my time constraints . Everything is always done with perfection. Thanks again James Lauer More

High Class All The Way First time in for a warranty issue. Mike Miller is my service advisor and I can't say enough about how I was treated. He kept me advised along th First time in for a warranty issue. Mike Miller is my service advisor and I can't say enough about how I was treated. He kept me advised along the way and let me know how to process with work that needed to be completed under the factory warranty by a Mini Dealer. I would highly recommend this dealer. From the sales staff to service. Nothing but high class. The driver who gave me a ride back to my office was pleasant and personable. I enjoyed my ride and our conversation. My only complaint was with the driver who picked me up on the return trip back to the dealer. He must have been in a hurry because he started off before I even had my door closed or my seatbelt on. He was a young kid, so I am imagine he has a lot of learning to do. More

Fast and Simple I reached out to this dealership after having problems with another Scottsdale Mercedes dealership and I am very thankful that I did. I worked with Mi I reached out to this dealership after having problems with another Scottsdale Mercedes dealership and I am very thankful that I did. I worked with Michael Miller for a routine 30k check up and he made it simple and easy. The waiting room is nice and simple without having sales reps chase you down to get you to buy a car. Overall this dealership is a fast, friendly and professional place that I would recommend to anyone in the valley. More