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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,583 Reviews

1,583 Reviews of Certified Benz & Beemer - Service Center

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September 30, 2017

Always a great experience! Took my BMW in for an oil service and to follow up on some concerns that I had regarding a possible coolant leak. Michael Miller and his team were a More

by Idbking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear ldbking; You are quite welcome! At CBB, we strive to provide our customers with exemplary service and we're glad that you appreciated that from Michael Miller and his team in the CBB Service Department. Please let us know when CBB can be of assistance to you again.

September 30, 2017

5 star review Excellent customer oriented service! Mike Miller and the team at CBB did a great job servicing my GL450 at a good price. I can definitely recommend CB More

by TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear TH: Thanks for taking the time to share your compliments on the excellent customer service provided by Mike Miller and the team at CBB in servicing your vehicle at a good price. We appreciate your recommendations of CBB to others and look forward to helping them, and you again, in the future.

September 29, 2017

Always pleasant to deal with. I always get great service and a great attitude from Bryan. Goes out of his way to help me and explains what was done to my car. More

by kingpin2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear kingpin: Thanks for taking the time to share your compliments on Bryan's friendly and helpful customer service in CBB's Service Department. Please let us know if there is anything that we can help you with in the future.

September 29, 2017

Great experience I called and was able to make an appointment 2 days later for routine service. My car was ready when promised and they have a very pleasant waiting a More

by Dee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dee: Thanks so much for taking the time to let us know about your great experience with CBB's Service Department. It is important to us to have the cars that are serviced ready as promised. We appreciate your business and look forward to the opportunity to assist you again.

September 19, 2017

Thanks to my service advisor Michael Miller for his service My Mercedes was due for its 50K mile service and my service advisor Michael Miller took care of all my needs while the tech team worked on my vehicle. More

by William Dudley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 23, 2017 -

Certified Benz & Beemer responded

Dear William: Thanks so much for taking the time to write such a beautiful review! We are always delighted to hear from our happy customers, whether with sales or with service (although you are with both!). We appreciate that you shared with our customers and us about the outstanding customer care that Michael provided for you with your recent visit to the CBB Service Department. CBB appreciates your business and looks forward to the next opportunity to deliver the same level of service for you in the future.

September 17, 2017

Thank you Brian! My service experience was great as always. I received prompt, friendly, and efficient service. Exactly the way it ought to be. See you next time. More

by Slappin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Sep 21, 2017 -

Certified Benz & Beemer responded

Dear Slappin: Thanks so much for taking the time to share with our customers about the prompt, friendly customer service you received from Brian and the rest of the CBB Service Department. We look forward to seeing you the next time too and will strive to continue to deliver top-notch service for you.

September 16, 2017

Above and Beyond Service These people go way beyond servicing a car. They also provide comfort and assurance to the customers while they wait. It was a great place to buy th More

by Mini Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Sep 16, 2017 -

Certified Benz & Beemer responded

Dear Mini Mom: We are so appreciative that you have taken the time to share with our customers the "above and beyond service" that the CBB Service Department delivers. We are also happy that you noted that CBB is a great place to buy a car as well. Please let us know when we can help you again, whether with maintenance or when you are back in the market for your next vehicle.

Sep 21, 2017 -

Certified Benz & Beemer responded

Dear Mini Mom: We are doubly grateful for trusting in buying your car from Certified Benz & Beemer and then having CBB perform the maintenance on it as well. We are delighted to hear that you feel that CBB goes "Above and Beyond" in servicing your car and that it is a pleasure for you to have CBB perform the maintenance on it. Please do not hesitate to contact us when your car may need service or when you are back in the market for your next one.

September 16, 2017

Brian Sullivan Brian has been my maintenance representative for about two years. He excels in customer service and is genuinely great person to work with. Anytime my More

by Logan.fancher
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Sep 16, 2017 -

Certified Benz & Beemer responded

Dear Logan: Thanks so much for the FIVE STAR Review! We are delighted to hear that Brian has continued to excel with his customer service during your visits to CBB's Service Department. Brian is definitely as asset in the CBB Service team and we are happy to hear that you have recognized that. Brian and CBB looks forward to working with you again in the future.

September 14, 2017

Bryan Sullivan was great Really good guys. Appreciate their hard work and dedication. Extremely approachable individuals that genuinely care about each customer. I am thankful More

by Kyleech27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Technician that worked on the vehicle was great as well. , Bryan Sullivan
Sep 15, 2017 -

Certified Benz & Beemer responded

Dear Kyleech27: We are thankful for your business and review! We appreciate that you took the time to share your feedback with us regarding Brian Sullivan and the CBB Service Department team and will be sure to share that with them. We sincerely hope to have the opportunity to assist you again!

September 14, 2017

Phenomenal Experience ALWAYS Every time I've been to service in the last 4-5 years Brian &/or Val take spectacular care of me & my car(I love my car but I can be hard on it when I More

by Jenns76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Atwood, Bryan Sullivan
Sep 16, 2017 -

Certified Benz & Beemer responded

Dear Jenns76: We couldn't be more please to hear that you always get such phenomenal service when you use the CBB Service Department. It's great to hear that both Val and Brian have take such good care for both you and your mom. We really appreciate your business and look forward to the pleasure of working with you again soon.

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