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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews

1,618 Reviews of Certified Benz & Beemer - Service Center

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November 20, 2017

Rude customer service Mike, my service person, was fine. However, when he left to run my credit card and I was reviewing my bill, another service person walked by and rud More

by jimr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not absolutely sure of employees name who was so rude
Jan 05, 2018 -

Certified Benz & Beemer responded

Dear jimr: Thanks for taking the time to share your experience with us. While we are happy to hear that Mike Miller was fine, I was very concerned to hear that your experience with the one service person was certainly not on par with our standards. We train our staff to provide friendly, courteous and helpful customer service and the actions of that service person were not how we do business. Your review has been documented and shared with the Service Department. We would very much appreciate the opportunity to regain your confidence in the future. Thank you. Jack Schneider, Owner

November 15, 2017

Great fast service! Thank you for handling my battery change quickly as promised. I will always come back to CBB for any service for my GL 450. Thanks! More

by Champ1on1$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 22, 2017 -

Certified Benz & Beemer responded

Dear Champ1on1$: We are so happy to hear that you continue to appreciate the great fast service that you receive from Mike Miller and the CBB Service Department. We are grateful for your business and hope to have the pleasure of seeing you again in the future.

November 12, 2017

Detail I had Michael take care of my detail and did an amazing job working around my schedule. He even took care of replacing my key battery!! Definitely wil More

by Ayahpapaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 15, 2017 -

Certified Benz & Beemer responded

Dear Ayahpapaya: Thanks for the compliments regarding Michael's customer service. We will be sure to share them with Michael. CBB looks forward to being there for your future car service and details in the future.

November 11, 2017

Great Experience With Mike. He was friendly and made me feel taken care of and that I could trust the work would be done as requested though the warranty More

by RLee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 12, 2017 -

Certified Benz & Beemer responded

Dear RLee: Thanks so much for the Five Star review! It's great to hear that Mike helped you enjoy a great experience. Please do not hesitate to let us know when CBB can be of assistance to you again.

November 10, 2017

Great Service Another awesome service trip at Benz and Beemer. Mike took great care of us. If you want a great experience and good work at a fair price go see Mike More

by cslackr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 12, 2017 -

Certified Benz & Beemer responded

Dear cslackr: Thanks for sharing what awesome service you received from Mike and the CBB Service Department. We are happy to hear that you appreciate the fair prices as well. We are grate for your continued support. Please let us know when CBB can assist you again in the future.

November 08, 2017

Understanding and Accomodating I had to cancel my car's oil change 3 times and Michael was never frustrated with the cancellations. Very accomodating staff! My schedule is extremely More

by Courtney M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 10, 2017 -

Certified Benz & Beemer responded

Dear Courtney: We really appreciate that you took the time to let our customers know how accommodating Michael in the Service Department was in working with you and how easy it was to get in and out quickly for your oil change. Please let us know when CBB can be of assistance to you in the future.

November 06, 2017

Hospitality As a returning customer am still treated like new client. Thanks to Val Atwood the car service under writer who always ensure I had my vehicle mainte More

by Chrispen Mabhena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda, Val Atwood, Megan Shamji
Nov 06, 2017 -

Certified Benz & Beemer responded

Dear Chrispen: Thanks for the FIVE STAR review! We love to hear from our repeat customers. We appreciate that you shared the wonderful customer service that you received from both Val in Service and Megan in Sales. We really appreciate your support and look forward to the opportunity to be able to help you again.

November 05, 2017

Amazing Michael Miller in the service department is very professional. I can always text him so I never feel lost on the status of my car. Feels good to trust More

by Tagro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 06, 2017 -

Certified Benz & Beemer responded

Dear Tagro: Thanks for taking the time to share your compliments on Mike Miller's excellent customer service in the CBB Service Department. We will be sure to share your wonderful feedback with him. We sincerely look forward to the opportunity to help you again.

November 03, 2017

Service I purchased my Mercedes about a year and a half ago. I continue to her my car serviced there because of the great service I receive. Michael always gr More

by Pokermomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 06, 2017 -

Certified Benz & Beemer responded

Dear Pokermomma: Thank you so much for choosing CBB to purchase and now service your Mercedes. We are glad to hear that Michael always treats you so well when you get your car serviced. Please let us know if there is anything we can do for you, whether with maintenance on your Mercedes or when you are in the market for your next vehicle.

October 30, 2017

GREAT Mike in Service Dept is awesome. I would highly recommend him to be your service representative. He's prompt and professional. I only wish BNB was clo More

by LindaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 01, 2017 -

Certified Benz & Beemer responded

Dear Linda: Thanks so much for taking the time to share the wonderful compliments on Mike's customer service in the Service Department. CBB appreciates your business as well as your recommendations of CBB to others. We are sorry we are not closer to your neighborhood but will strive to make it worth your while should you choose to use CBB again in the future.

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