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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,584 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,584 Reviews of Certified Benz & Beemer - Service Center
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February 06, 2018
Service Department I had the pleasure to have worked with Mike from the service department. He was extremely professional. I was extremely pleased with the service they I had the pleasure to have worked with Mike from the service department. He was extremely professional. I was extremely pleased with the service they provided as well as the overall costs. Thank you Certified Benz and Beemer! Todd Pattison More
by Benz and beener todd
Employees Worked With
Mike Miller
February 05, 2018
Great customer service. Had a major coolant and oil issue with my Panamera. Jack Schneider, Tyson Muse, and Callin Moore made sure I received Top-Notch service. Now my family Had a major coolant and oil issue with my Panamera. Jack Schneider, Tyson Muse, and Callin Moore made sure I received Top-Notch service. Now my family and I are rollin’ again. Thanks guys More
by Panamera 1
February 05, 2018
Thank you for fixing my BMW Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just kee Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just keep coming back. Michael in service did a great job and finally found what was wrong! The engine light is finally gone and hasn’t come on for over 2 months. 😁 I will always take my car to him for all of my servicing for now on! Thank you Michael and your team of great mechanics! Ian More
by Ian101
February 03, 2018
Awesome service I have never walked away disappointed EVER. Love this place since it opened back in the day in Mesa, AZ. I have recommended multiple people to buy I have never walked away disappointed EVER. Love this place since it opened back in the day in Mesa, AZ. I have recommended multiple people to buy cars and take cars for maintenance. In fact, my boss just took his sons Mercedes there today! More
by Anette
Employees Worked With
Mike Miller
February 01, 2018
Spare key I recently purchased a used BMW X5 from Andy. He found a spare key for me and called to remind me of it. Of course, I forgot to pick it up and came in I recently purchased a used BMW X5 from Andy. He found a spare key for me and called to remind me of it. Of course, I forgot to pick it up and came in 6 months later. Not only did he have it, he replaced the battery for me! More
by AdamR
Employees Worked With
January 29, 2018
Jack personally taking care of customers My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package that includes a half dozen oil changes. I bought my car with ~80k miles on it already. I now have 94k and CBB (Valerie twice and Michael once) have had me come in for 3 oil changes already. They claimed my oil change interval was 3k and if I went beyond this, my vehicle would suffer. I just found out that this is not the case and feel very misled. I’m not sure the reason for the misinformation. My time and money have both been wasted. On the first oil change I came in for, (just about a month or so after purchasing my “certified” vehicle), they told me that my front lower control arm bushings were “COMPLETELY shot” (their words). I asked them what they were going to do about it and they said “nothing, unless you pay for the repair.” On another note, during my second oil change, while the service team was working on my car, they said that my key was working fine when it arrived (I have a push-to-start ignition), but had stopped working during the service. I was bewildered when they told me that they would not be taking care of this problem for me. My (supposedly) hour Long oil change turned into a 2.5 hour oil change and they couldn’t start my vehicle to drive it out of the wash area. Finally, a mechanic jimmy-rigged my vehicle to start and they told me not to turn my vehicle off until I was with my other (spare) key and told me I was on my own with this one. Every automotive service center I have told about this incident has told me that the way they handled this incident was appalling. I drove it directly to Land Rover Scottsdale and the mechanic pulled a fuse out and stuck it back in and it was fixed. More of my time was wasted. I will say, in all fairness, that Randy (in service) was the last person I have worked with at CBB, and I have nothing to complain about with him. He was professional and got my car in fast, even though I came into the shop in the evening. ****************update******************** Jack Schneider, the owner of CCB contacted me to discuss my review 3 times over the phone. He listened to me, took care of me as a customer and helped get the bad taste out of my mouth. This was the first time I dealt with Jack and was very much pleased with how he handled the situation. If this was the kind of customer service I received from the beginning, I’d have 3 more cars with that black CBB sticker on the back. Thank you for caring and for your time, Jack. This changed my review from 1 star to 4 stars; I will update this review (all aspects of it) again after my next encounter. More
by Gmcinnis6
Employees Worked With
Other Employees :
Young Michael (?) in service (Replaced Val), Ty in sales and Valerie in service., Randy Wood
January 28, 2018
Jack was professional and helpful. Jack (owner) was professional and helpful and stepped in to help with an issue that I had with service. Thanks to Jack for following up with me and ma Jack (owner) was professional and helpful and stepped in to help with an issue that I had with service. Thanks to Jack for following up with me and making it right. More
by Cailey
Employees Worked With
January 28, 2018
Excellent service Just had my BMW in to be serviced for 50K maintenance. Randy went above and beyond throughout the experience. From having all of the paperwork compl Just had my BMW in to be serviced for 50K maintenance. Randy went above and beyond throughout the experience. From having all of the paperwork completed for me so I could drop my car off at 7AM and have a loaner - in less then 5 min from arrival, to taking my car over (so I didn't have to) to BMW to have recalled airbag replaced, to texting me throughout to keep me updated on timing and progress...the experience was fantastic. Couldn't be happier, and appreciate the service level and professionalism. Thanks!! More
by KatWilliams
Employees Worked With
Randy Wood
January 26, 2018
Great service Very friendly and laid back! Got me in and out quickly! Kept in touch while we were waiting for a part to come in!! Everything was top notch Very friendly and laid back! Got me in and out quickly! Kept in touch while we were waiting for a part to come in!! Everything was top notch More
by Averydishon
Employees Worked With
Collin Moore
January 26, 2018
The only place to bring your car for service. Thank you benz n beemer for always taking good care of me. I bring both of my cars here for service and I'm always happy with the level of customer se Thank you benz n beemer for always taking good care of me. I bring both of my cars here for service and I'm always happy with the level of customer service. A special shout out to Steve who went above and beyond Thank you soo much for replacing both of my light bulbs. Happy customer More
by Jgt92
Employees Worked With
Steve, Mike Miller
