Certified Benz & Beemer - Service Center

Extremely disappointed to pleasantly surprised! I want to say that the service advisor, Randy, was spectacular to work with and I felt as if he was the only person who cared about the service at CBB I want to say that the service advisor, Randy, was spectacular to work with and I felt as if he was the only person who cared about the service at CBB. When I bought my car from them, I planned to be a customer for life. Very long story short, I dropped my car off for service with a specific deadline for when I needed the car back. Not only did I not receive my car back when I needed it, but after picking it up and driving out of town for work, my battery died! How do you not notice the slow crank when you had the car for 3 days?! I had to tow it to a local dealership, and it was an additional $550 out of my pocket to have my battery replaced. Totally unacceptable that the service department didn’t check my battery and left me vulnerable. Also, they didn’t take care of my airbag recall and I’m mortified that they didn’t bother. UPDATE - just after I posted this review I received a call from Tyson at CBB. He thoughtfully asked if he could help to change my mind about returning for service, but most importantly, he took responsibility for the mistakes that were made. I was impressed by how he listened to me, apologized for what I experienced, and asked how he could make it right. I left the original review up because it’s honest and real, and CBB has won me back as a customer. Very, very impressive service, Tyson. More

Protection & Maintenance Program - Vehicle Service We recently purchased a vehicle from Certified Benz & Beemer and also purchased the optional Protection & Maintenance Program. We decided to try this We recently purchased a vehicle from Certified Benz & Beemer and also purchased the optional Protection & Maintenance Program. We decided to try this service out and took in our other vehicle for the complete service Including the Showroom Ready Detail. We are very happy with the quality of the work and particularly pleased with the way Michael Miller (Service Advisor) greeted us and kept us up-to-date on the progress. With the top notch service we received along with the professional and friendly way in which Michael represented CBB, we have no hesitation in recommending Certified Benz & Beemer to anyone looking for a qualified, professional and trusting service department. Dan & Betty More

Once again received superior service Timely service as usual and all with great discount. Service Rep Michael and Juan, Mechanic provided superb service. Definitely recommend this team Timely service as usual and all with great discount. Service Rep Michael and Juan, Mechanic provided superb service. Definitely recommend this team to everyone. This will forever be my location of choice for service and purchases! More

Service on 1st Benz Had some IOUs when we bought the Benz . They made appointment to do work . When I got there Mike greeted me warmly and found what was needed . I waite Had some IOUs when we bought the Benz . They made appointment to do work . When I got there Mike greeted me warmly and found what was needed . I waited while word was preformed . When done he explained what was done . Everything was done to my satisfaction . Mike thanked me for coming in . Very satisfied. More

Great place. I brought my VW in for a headlight bulb change. Making the appointment was simple, they finished within the estimated time and I had access to a nice I brought my VW in for a headlight bulb change. Making the appointment was simple, they finished within the estimated time and I had access to a nice waiting area complete with coffee and snacks. The bathrooms are always clean. The staff is always friendly. I definitely will bring my car in again and again. More

Very good Benz and Beamer has proven to be a very credible and reliable Dealership. I purchased a 2011 GL 450. There were a few basic things that were missin Benz and Beamer has proven to be a very credible and reliable Dealership. I purchased a 2011 GL 450. There were a few basic things that were missing with the vehicle. They made sure that I receive those things that were missing, which made me very happy. Since my purchase, the service department has been spot on, thanks to Michael. I highly recommend them. More

Honorable Staff and Superior Service! Michael has delivered every time I bring my vehicle in for service. If there's ever a complication, he does what it takes to solve it and make it righ Michael has delivered every time I bring my vehicle in for service. If there's ever a complication, he does what it takes to solve it and make it right without ever leaving me hanging. They go above and beyond to deliver on service. He even threw a detail in on more than one occasion! I highly recommend them! More

30k mile tune up Randy was great- he was speedy and efficient. I asked his opinions about certain things with my car and he seemed knowledgeable and honest. This is by Randy was great- he was speedy and efficient. I asked his opinions about certain things with my car and he seemed knowledgeable and honest. This is by far the best dealership More

Fantastic Service Service here is fantastic! They are friendly and knowledgeable. Mike explained everything while I checked in. Easy to set appointments, fair pricing a Service here is fantastic! They are friendly and knowledgeable. Mike explained everything while I checked in. Easy to set appointments, fair pricing and the loaner car is an awesome plus! More

Very friendly dealt with Rand. Reasonable prices Friendly and reasonable Mercedes Peoria I would NOT recommend Over priced. Glad that I found this place .Closer to home. Took time and had patie Friendly and reasonable Mercedes Peoria I would NOT recommend Over priced. Glad that I found this place .Closer to home. Took time and had patience with me More