Certified Benz & Beemer - Service Center

Service Dept. Collin Moore I was very happy with Collin, very professional, friendly, answered all my question and provided a comfortable experience. i would recommend CBB for s I was very happy with Collin, very professional, friendly, answered all my question and provided a comfortable experience. i would recommend CBB for service and a car purchase. I have bought two cars from them so far and if i need to buy again it will be from CBB. thanks for the great customer service its always a pleasure doing business with you. Dean LaFlam More

Went to get the car checked because engine light was on. Collin took great care of us. Provided us with a loaner car since we live in south AZ and couldn’t drop off the car and go home. Waiting to go back fo Collin took great care of us. Provided us with a loaner car since we live in south AZ and couldn’t drop off the car and go home. Waiting to go back for the repair since part was not in stock and had to be ordered. Waiting for phone call from Collin. Thank you all. Please call me to set up appointment to bring it back in for repairs. More

$287 in repairs after 1 month. Right after I purchased the car I left a 5 star review. Now 1 month later I would revise my review to 1 star. I purchased my car about a month ago, Right after I purchased the car I left a 5 star review. Now 1 month later I would revise my review to 1 star. I purchased my car about a month ago, I also bought their CBB advantage insurance plan and all was well. Fast forward to 1 month later, while driving I got an auxiliary battery malfunction warning. No big deal, it can happen, I brought it into their service center. I was told that, of course, the repairs would not be covered. I let Collin know I bought the car a month ago and that this should not happen after a “full inspection” about a month ago. He spoke to his manager and apparently they would take care of it free of charge. A couple days later, while my car was still at the service center, I get a call that the repairs would be roughly $300 out of pocket for me. Once again I told them that it’s very unusual to have repairs on a car this soon after a purchase. I picked up my car today with a $287 bill. Again this is 1 month after I bought the car, nothing was covered by CBB advantage. They knew what was wrong with it before I left the service center but decided to notify me about the $287 they were going to charge me after I left when I was at work. I am very disappointed by how this dealership handles these situations. As soon as they hand over the keys and get your 5 star review after your purchase, they stop caring. I would not recommend this dealership to anyone. I will also make sure the people who I referred know what happened. More

Stellar Service Thanks to Certified Benz and Beemer for getting my car in and serviced so quick and at such short notice! I had car problems that came up Friday aft Thanks to Certified Benz and Beemer for getting my car in and serviced so quick and at such short notice! I had car problems that came up Friday afternoon and was planning on leaving the next morning on a family road trip. They came to my rescue and was able to get me in immediate and fix the problem so my trip could proceed as scheduled. Thank You so much for saving our trip!! More

Excellent experience It was a plessure working with Collin. He is very knowledgeable and listened to my concerns. I will be recommending friends and family to you. Thank y It was a plessure working with Collin. He is very knowledgeable and listened to my concerns. I will be recommending friends and family to you. Thank you! More

Truck service New truck was “battery dead” each morning. B&B did a full inspection and found the current battery was working. Cause was found to be a wire in the New truck was “battery dead” each morning. B&B did a full inspection and found the current battery was working. Cause was found to be a wire in the newly installed navigation system. More

Service Department Shop manager Steve is the best. I had originally taken my GT to Earnhardt ford to install some after market parts on the car and they couldn't do it Shop manager Steve is the best. I had originally taken my GT to Earnhardt ford to install some after market parts on the car and they couldn't do it until another week or so. So then I took my car too Benz and Beemer and Steve was able to install them same day with no appointment needed. I was super happy with the service. Colin, Michael and Steve give the best customer service and are very nice. No longer taking my car too Earnhardt Ford. More

Sales and Service First Rate Trevor, in sales, and Michael Miller, in service, were exemplary in the manner in which they handled a service issue that, while identified at the tim Trevor, in sales, and Michael Miller, in service, were exemplary in the manner in which they handled a service issue that, while identified at the time of purchase, had arisen beyond the three month warranty. Trevor acknowledged that he had reassured me when I purchased the car that I would be protected if the issue reemerged. Michael is amazing in the manner in which he handles issues that could create problems. They are both men of integrity. More

Easy as can be Never been to a dealership that cares so much about service! Not even my own car manufacturer gives the service Certified Benz and Beemer do. Highly r Never been to a dealership that cares so much about service! Not even my own car manufacturer gives the service Certified Benz and Beemer do. Highly recommend this team for anything and everything. More