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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,616 Reviews

1,616 Reviews of Certified Benz & Beemer - Service Center

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July 25, 2018

Thank You I've had both of my vehicles serviced at your dealership, Mike has always been very responsive and very professional! My husband and I agree that we w More

by A.Anor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 25, 2018 -

Certified Benz & Beemer responded

Dear A. Anor: Thank you for choosing CBB and for your Five Star review! We are delighted to hear that you have had both of your vehicles serviced at CBB and that Mike has done such a good job in helping you. We look forward to being there for you in the future.

July 24, 2018

Going above and beyond Great service! They bend over backwards to provide the best service out there. Top notch! They always leave me with the feeling that I have no reason More

by crash8davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 25, 2018 -

Certified Benz & Beemer responded

Dear Crash Davis: We hope you have no reason to go elsewhere. It's great to hear that Mike and the CBB team in Service go above and beyond in providing you with the best service out there. Thanks so much for your business and your kind words. Please let us know when we can be of assistance to you again.

July 23, 2018

BMW X1 headlight Juan worked with me and the BMW dealership to get a warrantied headlight replaced, he made sure I was taken care of and setup with a loaner car prompt More

by Scott Horton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Garcia
Jul 25, 2018 -

Certified Benz & Beemer responded

Dear Scott: You are very welcome! Our top priority is customer satisfaction and your feedback reaffirms our efforts at providing our customers with excellent customer service. We are glad that the transition of getting your headlight fixed was to your satisfaction. Please do not hesitate to contact us should you need anything in the future.

July 22, 2018

Quick oil change Mike Miller was very friendly and professional! His communication was excellent and he exceeded my expectations. I have purchased 2 vehicles from CB&B More

by Poetbeard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 25, 2018 -

Certified Benz & Beemer responded

Dear Poetbeard: We absolutely love to hear from our repeat customers! We are delighted that you have purchased 2 vehicles from CBB and that your subsequent service experiences working with Mike Miller have been excellent as well. Thank you so much for your continued business and your kind review. We look forward to being there for you in the future.

July 20, 2018

Wonderful experience Dropped my BMW off last week for repairs with Service writer Colin Moore and was kept informed of what was necessary and it was completed in a timely More

by joeknows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jul 24, 2018 -

Certified Benz & Beemer responded

Dear Joe: Thanks for sharing with our customers about your wonderful experience working with Collin in our Service Department. We appreciate your patronage and hope to help you again in the future.

July 19, 2018

Yet another great experience As usual, Chris and Mike took care of servicing my wifes vehicle for me. Anytime I have a question, Chris does everything he can to help me out. I bo More

by Robtimusprime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Beaman, Mike Miller
Jul 24, 2018 -

Certified Benz & Beemer responded

Dear Robtimusprime: We are so thankful for your repeat business and happy to hear that both Chris in Sales and Mike in Service have done a great job to make each of your experiences at CBB such positive ones. We sincerely appreciate the opportunity to assist you and look forward to the next time that we can provide you with a Five Star experience.

July 18, 2018

service/parts department We Highly recommend using Juan in the service department for all your needs. We did have some minor issues/concerns that were handled immediately by t More

by rjohnston1233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Garcia
Aug 02, 2018 -

Certified Benz & Beemer responded

Dear Robert: I am disappointed to hear that your experiences with our Service and Parts Departments were not up to our normal standards. First, let me say that we are very sorry that the loaner car that you were provided was sub-standard. After further review, we have retired that unit from our loaner pool. We do train our staff to inspect the loan car vehicles prior to use and apparently that was properly performed in your case. As for delay with the shocks, unfortunately, when we ordered the replacements, the company only shipped us one (1) shock so we had to order again for the other shock. We sincerely apologize that the delay in receiving the second shock extended your time with the inadequate loaner. I truly appreciate all of your comments and have since shared with my management team in an effort to improve our customer service. I hope that you would consider giving us another opportunity for CBB to provide you with a 5 Star performance the next time, whether with sales or with service. If you do visit the dealership, I would really appreciate it if you would stop by my office as I would like to personally meet with you and thank you for your prior patronage and feedback. Sincerely, Jack Schneider, Owner

Aug 02, 2018 -

rjohnston1233 responded

thank you Mr. Schneider for your response. I appreciate it. I'm not sure if we'll be back in anytime soon, but if we do, I will gladly stop by.. We've changed direction and instead of trading in her Range Rover, we are trading in my truck.. I didn't think you guys had too much in the truck department.. Thanks again, Robert ps. I don't want to cause you guys any grief, so I will attempt to delete this review so that it doesn't appear public. more than anything I just wanted to make sure the issues were know, so to better benefit other customers (and possibly us) in the future.

Aug 22, 2018 -

Certified Benz & Beemer responded

Dear rjohnston1233: Our top priority is customer satisfaction and your prior feedback and your review is greatly appreciated. Thank you so much for your business. We look forward to the pleasure of assisting you again in the future. Please do not hesitate to contact us should you need anything.

July 17, 2018

Oil change Staff is friendly and greets you as you arrive. Was able to book the service a little last minute which was nice. Only negative part of my visit was I More

by Cggoodwin85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jul 18, 2018 -

Certified Benz & Beemer responded

Dear Cggoodwin85: We appreciate your feedback regarding your recent oil change visit. Thanks also for sharing your concerns about the lack of a loaner vehicle and have shared that with our management team to improve our services. We hope to have the opportunity to provide you with a Five Star performance the next time.

July 16, 2018

Professional & Friendly Just wanted to take a moment to thank Colin in the Service Department for going the extra mile to fix my vehicle. My service engine light came on, and More

by aharton7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jul 18, 2018 -

Certified Benz & Beemer responded

Dear Ariel: You are very welcome! We really appreciate you taking the time to compliment the professional and friendly customer service that Collin provided to you. We agree that Collin is a significant part of the CBB team and will be sure to share your compliments with him. Thank you so much for choosing CBB and for your wonderful review. Please let us know when we can be of assistance to you again, whether with service or when you are in the market for your next vehicle.

July 14, 2018

Great Service Mike and the rest of the staff at CCB are always very pleasant to work with. They always let me choose my appointment time and have my work completed More

by alycia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 15, 2018 -

Certified Benz & Beemer responded

Dear Alycia: Thank you for being such a loyal customer and for taking the time to share your feedback with us. We are glad that you find Mike and the CBB staff so easy to work with. Please do not hesitate to let us know when we can be of assistance to you again.

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