Cerritos Nissan

Cerritos Nissan Service Dept Will Rip You Off These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided to go to Cerritos Nissan since it was closer than Carson Nissan. My car needed 30K mile maintenance which I found out costs a little more than $483 at Cerritos Nissan. Later that day when I came home, I found a mailing from Surf City Nissan that offered that service for only $195 – quite a price difference. I must admit that Cerritos Nissan package also included a CVT transmission fluid change and brake fluid change. As if that wasn’t bad enough, because of a sporadic problem with the idle, I agreed to a spark plug replacement which I found out that Cerritos Nissan charges $530! The spark plugs are platinum long life spark plugs which I found out cost just under $12 each. So that means that Cerritos Nissan charges $480 in labor to replace spark plugs in a Nissan Altima! I was able to find three different YouTube videos where mechanics replaced spark plus in a Nissan Altima in less than 15 minutes! So Cerritos Nissan wants to charge $480 for 15 minutes of work! The technician does verify the timing and the idle after this is done but I doubt that can take more than one hour. Once again, another Nissan dealership I called told me this service costs just $265 – less than half. I looked up a service that determines labor rates for such repair jobs and the price of $265 is in line with such a job – definitely at the top of the scale but within the scale. I don’t know why Cerritos Nissan wants double that amount. I also agreed to do a fuel system service which I would assume get me some love from Cerritos Nissan but that just emptied my pocketbook a little bit more. While waiting for my car at home, I received a phone call from Cerritos Nissan -- $300 for front brakes and $378 for an oil cooler seal. The front brakes had not been replaced in a long time so it may have been time although I feel now that it could have waited. The leaking oil cooler seal caught me by surprise – I never noticed any leaks from my car. My condo association checks garage parking spots all the time and lets owners know if their cars are leaking – never heard from them. No pictures. Cerritos Nissan said it was critical so I did agree. All this work I agreed came out to a little more than $2,000. I did not have that in mind. Cerritos Nissan also wanted to replace the lower control arm bushing – a $1,000 repair which also would have required a wheel alignment which was more than $100. I emphatically said “NO” to that. Long Beach Nissan had completely rebuilt the front end suspension at 90,000 miles so I seriously doubt those lower control arm bushings would go bad after just 30,000 miles. The pamphlet they send you also tries to push additional services like a cabin filter replacement with HVAC service for $170. BTW, Cerritos Nissan exceptional service failed to detect a low battery with the key fob – quite important but then again, how much money can Cerritos Nissan make off a $5 battery. Long Beach Nissan would always work with car owners and suggest repairs be put off for the next visit if possible and not try to fleece the car owner at one time. Cerritos Nissan behaves in the opposite manner. I don’t understand why because with Long Beach Nissan closed, Nissan car owners in Long Beach need to find another Nissan dealership for occasional repair work. It won’t be Cerritos Nissan for me. More

Compre auto usado 2018 a los días tiene un ruido al frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden ayudar con el 50% del cambio de frenos yo pagar 200 costo real 295 por cambio de frenos me dice Jaime Navas de servicios, el carro es recién comprado y no es permisible que el cliente tenga que invertir dinero en un carro inspeccionado y comprado en dealer donde está la garantía de satisfacción al cliente, desde mi punto de vista es un costo que tiene que asumir el dealer More

Service depart management should teach ethical and better business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally di business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally didn’t get it right. Double talk and xx talk More

Terrible experience, and a bunch of liars The amount of time it took the sales person to get results/response from the sales manager (David), when it was obvious from observation he wasn't bus The amount of time it took the sales person to get results/response from the sales manager (David), when it was obvious from observation he wasn't busy, or actually doing anything at all. The fact that the sales staff (sales & internet sales) cannot collaborate to get the customer the best deal. Being handed off from one sales person to another in the middle of negotiating a deal. Driving all the way from Upland only to find out that I was lied to over the phone, and rudely told the price was not actually negotiable by sales manager David. Finding out that there actually WAS a better deal to be had by financing the vehicle, that was discussed with me in a call AFTER I got home! I haven't been treated like that by a dealership in a long time, and I usually do the same thing I did today, I walked out. I've purchased many vehicles from my local dealership here in Upland (Mountain View Chevy), including new (Chevy Cruise, Chevy Colorado), and used (Mercedes C230, Jaguar, etc.) vehicles and never experienced such tactics. More