Cerritos Nissan

The way we were treated at this dealership was ruthless and cruel. We test drove a 2018 Toyota Yaris with 45000k + miles My son liked it. Cost of the car at the window was 10999$. After fees and taxes th and cruel. We test drove a 2018 Toyota Yaris with 45000k + miles My son liked it. Cost of the car at the window was 10999$. After fees and taxes the sales person Irvin de los santos and Jose Miranda said it’s 12000$ and some change. We said no and cannot afford it. They said they will go as low as 11600$. We declined and started to leave the dealership. They stopped us multiple times and offered to “ add value to the car” by giving us one year of free maintenance and full tank of gas for 11500$. We finally agreed. Paperwork signed and we wanted to pay in cash. It check is at home. They said no problem. Car will be washed filled with gas then delivered to our house then they will get the check .car delivered to our house by Irvin de los santos and key handed to my son. They left. My son got in the car and started the engine. He noticed a low tire pressure indicator light on and this car has 1000 more mileage to it compared to the one he test drove We called Irvin the next day via phone and text. Irvin said that the car delivered to us was not the car that was test driven, but it has the same year, make and model. We wanted to make an appointment to go to the dealership the next day. Nehemiah said he will be in but will there Wednesday. We agreed to meet Wednesday afternoon which is today. We came to the dealership and met with Irvin, also approached by Jose Miranda. We were explain to them what happened. And they looked at us like we were crazy. They said the only way they can give us the car we test drove is if we pay for the difference which will be 1000$ more. We refused to pay more and wanted a better resolution but to no avail. We asked for the general manger. GM never came and we have stand in front of his office so he can see us. Finally got to speak to GM Nathan Schwan who practically told us the same thing. Also stated that there’s nothing that they can do since “ we already have your money” shrugged his shoulder. No one tried to help us. They were ruthless and heartless. Fooled us and ripped us off. More

nissan of cerritos there are very very bad services I have a nissan 2014 with 52000miles services charger me $2780.00 for Nothing never buy a Nissan have a nissan 2014 with 52000miles services charger me $2780.00 for Nothing never buy a Nissan More

Cerritos Nissan Service Dept Will Rip You Off These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided to go to Cerritos Nissan since it was closer than Carson Nissan. My car needed 30K mile maintenance which I found out costs a little more than $483 at Cerritos Nissan. Later that day when I came home, I found a mailing from Surf City Nissan that offered that service for only $195 – quite a price difference. I must admit that Cerritos Nissan package also included a CVT transmission fluid change and brake fluid change. As if that wasn’t bad enough, because of a sporadic problem with the idle, I agreed to a spark plug replacement which I found out that Cerritos Nissan charges $530! The spark plugs are platinum long life spark plugs which I found out cost just under $12 each. So that means that Cerritos Nissan charges $480 in labor to replace spark plugs in a Nissan Altima! I was able to find three different YouTube videos where mechanics replaced spark plus in a Nissan Altima in less than 15 minutes! So Cerritos Nissan wants to charge $480 for 15 minutes of work! The technician does verify the timing and the idle after this is done but I doubt that can take more than one hour. Once again, another Nissan dealership I called told me this service costs just $265 – less than half. I looked up a service that determines labor rates for such repair jobs and the price of $265 is in line with such a job – definitely at the top of the scale but within the scale. I don’t know why Cerritos Nissan wants double that amount. I also agreed to do a fuel system service which I would assume get me some love from Cerritos Nissan but that just emptied my pocketbook a little bit more. While waiting for my car at home, I received a phone call from Cerritos Nissan -- $300 for front brakes and $378 for an oil cooler seal. The front brakes had not been replaced in a long time so it may have been time although I feel now that it could have waited. The leaking oil cooler seal caught me by surprise – I never noticed any leaks from my car. My condo association checks garage parking spots all the time and lets owners know if their cars are leaking – never heard from them. No pictures. Cerritos Nissan said it was critical so I did agree. All this work I agreed came out to a little more than $2,000. I did not have that in mind. Cerritos Nissan also wanted to replace the lower control arm bushing – a $1,000 repair which also would have required a wheel alignment which was more than $100. I emphatically said “NO” to that. Long Beach Nissan had completely rebuilt the front end suspension at 90,000 miles so I seriously doubt those lower control arm bushings would go bad after just 30,000 miles. The pamphlet they send you also tries to push additional services like a cabin filter replacement with HVAC service for $170. BTW, Cerritos Nissan exceptional service failed to detect a low battery with the key fob – quite important but then again, how much money can Cerritos Nissan make off a $5 battery. Long Beach Nissan would always work with car owners and suggest repairs be put off for the next visit if possible and not try to fleece the car owner at one time. Cerritos Nissan behaves in the opposite manner. I don’t understand why because with Long Beach Nissan closed, Nissan car owners in Long Beach need to find another Nissan dealership for occasional repair work. It won’t be Cerritos Nissan for me. More

Compre auto usado 2018 a los días tiene un ruido al frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden ayudar con el 50% del cambio de frenos yo pagar 200 costo real 295 por cambio de frenos me dice Jaime Navas de servicios, el carro es recién comprado y no es permisible que el cliente tenga que invertir dinero en un carro inspeccionado y comprado en dealer donde está la garantía de satisfacción al cliente, desde mi punto de vista es un costo que tiene que asumir el dealer More

Service depart management should teach ethical and better business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally di business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally didn’t get it right. Double talk and xx talk More

Terrible experience, and a bunch of liars The amount of time it took the sales person to get results/response from the sales manager (David), when it was obvious from observation he wasn't bus The amount of time it took the sales person to get results/response from the sales manager (David), when it was obvious from observation he wasn't busy, or actually doing anything at all. The fact that the sales staff (sales & internet sales) cannot collaborate to get the customer the best deal. Being handed off from one sales person to another in the middle of negotiating a deal. Driving all the way from Upland only to find out that I was lied to over the phone, and rudely told the price was not actually negotiable by sales manager David. Finding out that there actually WAS a better deal to be had by financing the vehicle, that was discussed with me in a call AFTER I got home! I haven't been treated like that by a dealership in a long time, and I usually do the same thing I did today, I walked out. I've purchased many vehicles from my local dealership here in Upland (Mountain View Chevy), including new (Chevy Cruise, Chevy Colorado), and used (Mercedes C230, Jaguar, etc.) vehicles and never experienced such tactics. More