Cerritos Nissan
Cerritos, CA
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WARNING AVOID THS PLACE AT ALL COSTS! !!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look !!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help. More
Oscar Pantaleon is hands down the an amazing agent. He worked with us on our budget and we were able to buy our son his dream car at such a competitive price. Not only that, but Oscar maintained excell He worked with us on our budget and we were able to buy our son his dream car at such a competitive price. Not only that, but Oscar maintained excellent communication with us and even offered to deliver the vehicle to our home. We took some days to consider the purchase and when we asked him, the car had been sold. By the next day, he located an even better one for us and the price was perfect. The car is gorgeous! On his day off, he still met us at the dealership to provide an easy and seamless buying experience. Thank you Oscar and we will definitely send others your way! More
I purchased Nissan Rogue from here and overall good experience. They take care even if something is left later. I am driving the SUV everything is good. experience. They take care even if something is left later. I am driving the SUV everything is good. More
BE VERY CAREFUL WHEN BUYING A USED CAR. We purchased a 2020 Nissan Rogue from Eric (who was great). However, only one fab (key) worked. It took us weeks of chasing after the manager (Thomas We purchased a 2020 Nissan Rogue from Eric (who was great). However, only one fab (key) worked. It took us weeks of chasing after the manager (Thomas Castro), leaving several messages, until we finally got him on the phone to be told we had to fork out another $200 to reprogram the fab and that it wasn't their problem. I guess once the sale is done they can't be bothered with accountability. Accountability and character go a long way when buying a used car. Who knows what else will come up broken they won't want to deal with because it wasn't "certified". Very shady. More
The dealership was very friendly. During trade-in and purchasing of another car we had all of our questions answered. Our salesperson Malik Bakkar was very helpful through the who During trade-in and purchasing of another car we had all of our questions answered. Our salesperson Malik Bakkar was very helpful through the whole transaction. I would definitely recommend Malik and Cerritos Nissan to anyone looking to buy a car. More
Started out with the car doesn't have remote start but the ad says it does... No Then they took 2000$ of my trade in equity to pay the previous owner DMV fees. They decided to not put my trade in equity the ad says it does... No Then they took 2000$ of my trade in equity to pay the previous owner DMV fees. They decided to not put my trade in equity remainder as a down payment and my interest rate doubled. Also left the previous owner DMV fees off the contract and didn't even notify me of who the loan is through. Not customer satisfaction oriented at all. Lots of smiles and lies More
This dealership is shady. They change the term on us behind our back and basically commited fraud. The finance manager super shady and kept redoing the contract saying oh sorr They change the term on us behind our back and basically commited fraud. The finance manager super shady and kept redoing the contract saying oh sorry it’s my 3rd day. Jason general manager gave us a deal and now they changed with our us agreeing. Stay away from this dealership. More