Cerritos Nissan

After 3 leases with them I was promised another lease. When I arrived the quote was much higher that promised. Don’t trust these people, sad they are under new management that lies When I arrived the quote was much higher that promised. Don’t trust these people, sad they are under new management that lies More

Great service best price best experience sales man was great Cerritos Nissan thank you for everything as always great Cerritos Nissan thank you for everything as always More

I bought a 2019 Subaru Outback a couple weeks ago. Now I have to go to Safelite and pay $160. to repair the crack. And I have to drive to Washington without a functional Navigation System, then Now I have to go to Safelite and pay $160. to repair the crack. And I have to drive to Washington without a functional Navigation System, then take it to the dealership because it’s a recalled problem (but I don’t know if it’s still covered.) I bought my car on Saturday and Saint promised to deliver it on Monday. The following Saturday someone came to my house to drive me back to your dealership (no delivery.) Then I noticed the crack in the windshield, so Saint told me to call him Monday and make an appointment to fix it. On Monday, he said to come in Wednesday (his day off) at 10 a.m. Nobody in service had any idea and said Sako was off- they drove my car off the lot without asking me if I had any personal items I needed in the car (I did.) I had to Uber home. By Friday every time I called the service department, I was immediately disconnected. And I had already paid for the car 😱 I finally called Saint and he said to call Sales and ask to get transferred. They said it was done. Also I had told him that the Navigation System didn’t work. When I picked up the car nobody had repaired my windshield and the Navigation System was damaged and it does not work. the crack. And I have to drive to Washington without a functional Navigation System, then take it to the dealership because it’s a recalled problem (but I don’t know if it’s still covered.) I bought my car on Saturday and Saint promised to deliver it on Monday. The following Saturday someone came to my house to drive me back to your dealership (no delivery.) Then I noticed the crack in the windshield, so Saint told me to call him Monday and make an appointment to fix it. On Monday, he said to come in Wednesday (his day off) at 10 a.m. Nobody in service had any idea and said Sako was off- they drove my car off the lot without asking me if I had any personal items I needed in the car (I did.) I had to Uber home. By Friday every time I called the service department, I was immediately disconnected. And I had already paid for the car 😱 I finally called Saint and he said to call Sales and ask to get transferred. They said it was done. Also I had told him that the Navigation System didn’t work. When I picked up the car nobody had repaired my windshield and the Navigation System was damaged and it does not work. More

They are awful liars Even if you love the car, you will be sorry It took me two weeks to get my used car and all the things that they promised to repair have not been done They will just hold your car, be sorry It took me two weeks to get my used car and all the things that they promised to repair have not been done They will just hold your car, lie to you, and do nothing The ladies who work here are very nice I feel sorry for them More

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time? More

My husband and I had a very pleasant experience working with our salesperson, Icekk. He made sure that we got a car that we “loved” and not just liked. My husband had a lot of specifications and Icekk pati with our salesperson, Icekk. He made sure that we got a car that we “loved” and not just liked. My husband had a lot of specifications and Icekk patiently met each and every one with patience and a great attitude. We also appreciated Icekk’s reliable and thorough communication. What stood out to us about both Icekk and Chris (finance person) was their genuine interest in us and our needs. They made us feel really comfortable, we didn’t feel pressured, and they were so personable to chat with and down to earth. A special thanks to Icekk for going out of his way to send us the pair of sunglasses my husband left behind in our old car we traded in! We’ve never had a better experience shopping for a car. For a 1 out of 10 experience, Icekk and Chris made it a 10! :) More

I took my Nissan Sentra to Cerritos Nissan on July 25th 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost $35 for the service. We proceeded with the service and I waited in the service department for at least an hour which I was happy to do since I needed it fixed asap. I live in Lakewood and I travel to Tustin everyday for work. On December 16th I took my Nissan Sentra to my sister's AAMCO shop for an oil change and to have my rear driver tire inspected again because the psi was low again. I thought it was strange since the tire was patched on July 25th 2023. After further inspection it was discovered that the tire was plugged and NOT patched! My sister's technician took a photo of the plugged tire. I went straight to Cerritos Nissan and explained to them the situation. Marco Soto and I both read the original repair order number 991129 and it clearly stated that the tire was patched. Anyone who knows about cars would know the difference between a tire patch and tire plug. A TIRE PLUG IS TEMPORARY! At that point I did not want them to touch my vehicle again and wanted to leave with my refund. It was the weekend of my dad's funeral so I was feeling very overwhelmed and frustrated. They issued a refund and told me it would take 24-48 hours to receive. I called January 2nd 2024 to follow up on the refund I was promised and never received. I wanted to give them the benefit of the doubt and wait for a more days but now it's January 4th and I'm being told the refund was cancelled and a check was issued. Why?? I'm not sure!! They told me it would take another week to receive. MY PROBLEM NOW WITH NISSAN IS THAT IF I DID NOT CALL TO FOLLOW UP ON THE REFUND THAT THEY WOULD HAVE JUST BRUSHED IT UNDER THE CARPET AND HOPED I FORGOT. WHY DOES IT HAVE TO TAKE ANOTHER WEEK?? MAYBE BECAUSE THE CHECK WAS NEVER ISSUED IN THE BEGINNING. I have three babies all under the age of 3. What would have happened if I was driving with them and the tire busted while driving?? I'M EXTREMELY DISAPPOINTED WITH CERRITOS NISSAN!! THESE REVIEWS WILL CONTINUE EVERY DAY UNTIL THE ISSUE IS RESOVLED!! AT THIS POINT IT'S ABOUT THE PRINCIPLE AND THEIR LACK OF INTEGRITY!! More

Useless xxxx. Thats the only way i can describe employees at this dealership. I made a mistake buying a car from them a few years back. Car had a recall, brought i Thats the only way i can describe employees at this dealership. I made a mistake buying a car from them a few years back. Car had a recall, brought it back 3 different times and they told me they cant fix the issue unless i pay a fee… Stay away from these guys and never buy a Nissan in the first place. Wish i could give them zero stars. More