Cerritos Dodge Chrysler Jeep RAM

I want to warn anyone considering buying a vehicle from Cerritos Chrysler Dodge Jeep RAM to carefully review every single item on your purchase contract before signing. I purchased a used 2023 Chrysler Cerritos Chrysler Dodge Jeep RAM to carefully review every single item on your purchase contract before signing. I purchased a used 2023 Chrysler Pacifica for my Non-profit and repeatedly told the salesperson that I did not want any additional products or coverage. Despite that, my contract included a MOPAR Essential Care Oil Change plan that cost me $863. The plan only covers four oil changes with a maximum value of $50 per visit, for a total value of just $400. I was charged $463 more than the maximum value of the plan, but unfortunately did not notice it on the contract until after I had signed and paid for it. They also added a $999 EG Appearance Surface Protection product that I never requested, which I also did not notice until after I had signed and paid for the vehicle. Fortunately, I caught another nearly $1,000 charge for a KARR Security system they had installed. At first, I was told it could not be removed, but after I stood my ground, they agreed to deactivate the system and remove the charge. I understand that I signed the contract, and I take responsibility for not catching every item before completing the purchase. The buying process had already taken several hours, with much of that time spent sitting in the waiting area while the Finance Department prepared the sales documents. By the end, I was exhausted and just wanted to finish and leave. It was an expensive lesson. I'm sharing my experience so others don't make the same mistake. Don't assume the contract only includes what you agreed to. Read every line, question every charge, and don't let anyone rush you through the paperwork. It could save you hundreds or even thousands of dollars. If my experience helps even one person avoid paying for products they did not request, then sharing it was worthwhile. More

🚨 UPDATE: STILL NO RESOLUTION 🚨 Three months ago, I shared my experience with my 2025 Jeep Wrangler. Unfortunately, I’m back with the exact same update: I STILL DO NOT HAVE MY VEHICLE. I purchased m shared my experience with my 2025 Jeep Wrangler. Unfortunately, I’m back with the exact same update: I STILL DO NOT HAVE MY VEHICLE. I purchased my brand-new Wrangler in April 2025. It has now been sitting at the Cerritos dealership since December 2025 because of a loss-of-power safety recall. Months later, there is still no repair, no estimated completion date, and no clear answer as to when I’ll get my vehicle back. The Service Director instructed me to open a case with Stellantis. I provided every piece of information they requested and was told they would contact the dealership and follow up with me. I’m still waiting. No callback. No solution. Meanwhile, my family continues to make monthly payments on a vehicle we haven’t been able to drive for months. We purchased a new vehicle expecting reliability and peace of mind not to be left paying for something sitting in a service department indefinitely. The most disappointing part has been the lack of communication and accountability. Every update has been the same: “There is no update.” No timeline. No permanent solution. No meaningful assistance. This has been, without question, the worst vehicle ownership experience I’ve ever had. I am sharing this because consumers deserve to know what can happen when a major safety recall has no available fix. No one should be expected to continue making payments on a vehicle they cannot use while receiving little to no communication from either the dealership or the manufacturer. I am asking Stellantis and Jeep to step in and finally provide a fair resolution. Months without a vehicle is unacceptable. If anyone else has experienced something similar, I’d like to hear how your situation was resolved. #Jeep #JeepWrangler #Stellantis #Recall #CustomerService #ConsumerRights #Cerritos More

Alan Flores is the best service advisor that I have ever worked with. He is very knowledgeable and friendly. He follows through with everything he says and never disappoints. If you want an amazing service worked with. He is very knowledgeable and friendly. He follows through with everything he says and never disappoints. If you want an amazing service experience ask for Alan. More

Our initial experience with the sales consultant was smooth and natural. However, concerns arose once we began reviewing the vehicle pricing. The lead sales consultant informed us that we needed to expl smooth and natural. However, concerns arose once we began reviewing the vehicle pricing. The lead sales consultant informed us that we needed to explore additional vehicle options, which we were open to. When reviewing the numbers for those vehicles, we identified several discrepancies that were not clearly reflected in the finance documents. After multiple rounds of back-and-forth with the finance department—none of whom came out to support the sales consultant—Andrew eventually returned to address our questions. Unfortunately, he was unable to provide clear answers and proceeded to shift blame onto the sales consultant, citing her limited time at the dealership and the fact that she was a woman. This was completely unprofessional and disappointing, especially coming from a dealership with a strong reputation. We hope to see better professionalism and accountability moving forward. More

Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — p brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack of communication. I was told I’d receive updates throughout the day, but after leaving the dealership around 10:00 a.m., I didn’t hear anything for hours. I called Crissy’s desk phone at 1:56 p.m., 2:53 p.m., and 2:55 p.m., leaving voicemails that went unanswered. I finally reached her on her mobile phone at 2:56 p.m., when she told me she was on her lunch break but would check on the diagnostic results. She later texted me photos and a video of the findings at 3:11 p.m. After reviewing the estimate, I texted her at 3:28 p.m. to decline the recommended repairs and said I would be picking up my car within the hour. Crissy acknowledged the message and mentioned she wouldn’t be back until 4:30 p.m. — which was confusing, given that she had just answered my call earlier while on her “lunch” break that seemed to last about 90 minutes. When I arrived at the service department at 4:30 p.m., I waited at her cubicle for nearly 30 minutes. I texted her to let her know I had arrived and asked if another advisor could assist me. She replied, “No, he’s putting it together, be there in 10 minutes — had to drop my baby off, coming to close you out. Sorry, I was not expecting you today.” At 4:43 p.m., she texted again, “parking in back,” but it still took her about 10 more minutes to arrive. Another advisor eventually stepped in and kindly called her on my behalf. At checkout, I was charged for both an oil change and a diagnostic check — even though Crissy had previously told me via text that I would only be charged for the oil change after declining the repair services. By that point, I was so frustrated I simply paid to leave. To make matters worse, it took additional time to locate my keys, and then more time to move the car blocking mine. During this delay, Crissy attempted to make small talk, asking about my job and schedule. When I mentioned I was a nurse who works three 12-hour shifts, she responded that I was “lucky” since she works 12 hours every day — a comment that felt tone-deaf given the situation. Overall, my patience was tested throughout the entire experience. The lack of professionalism, poor communication, and failure to provide timely service were extremely disappointing. I expected far better from a dealership that should uphold a higher standard of customer care. I will not be returning and strongly advised others to look elsewhere if they value timely, honest, and reliable service. Amanda More

Amazing smooth process from start to beginning was able to leave with the vehicle I wanted and at a great deal ! to leave with the vehicle I wanted and at a great deal ! More

Dealer is just as usual like any dealership. Lots of salesmen. Finance guy is not truthful Lots of salesmen. Finance guy is not truthful More

My experience with the Cerritos Dodge Dealership and each of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first ne of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first new car) I was treated with respect, honesty, patience, and hospitality. I am illiterate when it comes to anything auto and they did an incredible job of breaking everything down and educating me on the vehicle, its capabilities, and other comps in a way I was able to walk away feeling confident and knowledgeable. And did all of this with integrity and kindness. I'm torn because I love my car so much but yesterday made me want to go back to them and buy a new car like every week just to keep riding this high hahaha Todd, Frank, and George made my first auto purchase one of my most favorite days of my life. I'm just so happy. I've officially owned the car for less than 24 hours and I've already gone outside just to look at my car sittin' pretty in the driveway at least half a dozen times lol If you need a car, you need to go here More