Century West BMW

Close by clean and consistent. From the sales staff to the service staff, it’s always a top notch courteous and efficient experience. Kudos to Fred Binder. the service staff, it’s always a top notch courteous and efficient experience. Kudos to Fred Binder. More

Century West BMW is the best. They make buying a new car so simple and easy and quick. I’ve been their customer almost 10 years now and I’ll never change dealerships. so simple and easy and quick. I’ve been their customer almost 10 years now and I’ll never change dealerships. More

Alen Yadegar is the man! Alen Yadegar made sure I had a great first experience, he walked me thought the process and locked me in as a returning customer! Definitely made me f Alen Yadegar made sure I had a great first experience, he walked me thought the process and locked me in as a returning customer! Definitely made me feel comfortable and welcomed! More

I had an awsome experience buying my X7 MI50. Loved the I had an awsome experience buying my X7 MI50. Loved the group, very friendly and courteous. I will be returning once my lease is up. Thank you I had an awsome experience buying my X7 MI50. Loved the group, very friendly and courteous. I will be returning once my lease is up. Thank you More

HORRIBLE SERVICE EXPERIENCE - AND NO FOLLOW UP What a horrible service experience. Johnathan Mendez promised me he would be straight with me (after I explained to him that I had bad luck with anoth What a horrible service experience. Johnathan Mendez promised me he would be straight with me (after I explained to him that I had bad luck with another local BMW regarding service). I said I do not want to spend a lot of money to fix the error light that was NOT giving me any driving problems. I just wanted to know if it would cost a lot to find the cause and fix it. The dealership did a diagnostic and he called me to assure me the car was in good shape, and it was this one small problem...a $1600 problem. He said that should do it. Well, I paid the money and the light came back on a few days later. Visit #2...he did another diagnostic and said it needed a repair that I had just done with the previous shop. And instead of telling me to take it back there and have them fix it, he recommended I have him do it again. Which was another expensive repair. And guess what, that didn't solve the problem either. Visit #3… Jonathan told me to bring the car back. Apparently the part they replaced either the first or second time (I'm not sure which from which visit?) was defective. And he said he did me a favor by suggesting to BMW that it should be covered by warranty. ??? It was a new part that had just been installed. But he suggested he did me a favor so I didn't have to pay for the repair again??? Okay, that one shocked me…I didn't even have a reply for it. Visit #4... The light came back on as I was driving down the street just after picking it up from the "favor" he did me. I called on Monday and he said to bring it back. So I did. They kept it for almost a month this time, which meant I was paying for Ubers every day! Another expensive bill at the end of this empty promise, and yes, the light came back on immediately. There was one legitimate repair they did, which has nothing to do with the reason I brought it there in the first place, which caused a new problem. I went back a few months later, with the error light still on, and I talked to the service manager. He gave me a whole "we followed procedure" line, and said he would go through the records and get back to me in a week. It's been months and I've never heard from him. THEY NEVER FIXED THE PROBLEM I BROUGHT IT IN FOR. But they took a lot of my money. I confided all of this with a friend of mine who had taken her car there for 7 visits, before she gave up and took it to another dealership…where they fixed the problem in one visit for almost no money. Basically, if you have a car that is outside of it's warranty and service contract, expect these guys to soak you and never fix the problem. I would have sold or traded the car in, if I thought it would cost this much to "not" fix the error light that wasn't even a real problem. But Jonathan Mendez assured me he was a mechanic with the company for 10 years before he moved to the service provider position. and that he would make sure this didn't become a huge thing…that he would help the service engineers find the problem quickly. And that is exactly the opposite of what happened. I told him on the phone each time I called to tell him that the problems still existed, that I think I should just sell it or go somewhere else. And he kept talking me in to coming back. After the last time, Mr. Mendez wouldn't even take my calls anymore, or return my messages. Do NOT bring your car here for service. They will only return your calls and emails as long as you are spending money and not questioning their work. Once you ask them to be accountable, they will alienate you and try to make you feel like you are wrong. I confronted Jonathan on the phone after the fourth visit, to tell him I was taking the car somewhere else since he never fixed the original problem (which he said should be a simple fix). He begged me to bring it back again, that he would be on top of it. He even introduced me to the service manager that time, who said he also would take care of this personally, and that he was upset after the last time because his team let me take the car without his inspection. When I came back after this 5th visit, still with the same problem, the same service manager acted like he never met me before. NEVER, NEVER NEVER NEVER, EVER, EVER AGAIN! More

replace broken windshield Century West BMW again shows why I have been dealing with them for almost 30 years. Great people and great customer service. Can't say enough about Century West BMW again shows why I have been dealing with them for almost 30 years. Great people and great customer service. Can't say enough about I appreciate the whole team! More

The service department personnel at Century West are so friendly and completely tuned in to customer service. I always receive timely status updates while my car is being serviced. This dealership is pheno friendly and completely tuned in to customer service. I always receive timely status updates while my car is being serviced. This dealership is phenomenal! More

Terrible service, both with sale manger and service manager thought I’m that stupid to treat me that way. I was buying the car from this dealer ( Century West BMW ) well the first day I took the car in manager thought I’m that stupid to treat me that way. I was buying the car from this dealer ( Century West BMW ) well the first day I took the car in Feb 2020. Have issue already I have to bring it back in and kept it a few day to complete then the second time happened with the same issue I requested them make sure you guy check everything before deliver back to me at that time I drive back an forward with long drive cuz I work in the different city. Then this time have showing the same issue. This time reject to do anything for me, well you bought the new car and have to in and out to the dealer ship for only 2 and the half month drive. And you have to pay out of pocket within the same issue that have mentioned, really Century West BMW. I have to file the court paperwork and file a complaint through the state of California auto dealer about the issue. This is will be the last time to be back to the dealer. They are completely lie they didn’t check anything for you. How did you sell it to the customer without the check anything for the customer Plus the Uber the service me so rude. dropped off away from the dealer without return to the dealer I have to walk back to the dealer like 5 mins. The driver said that where the spot I suppose to drop you off. Really? I told the drive you didn’t look at the gps at all you just pass it spot to drop off. Overall I have a very bad experiences with this dealer. 1 car I tested drive with the car I get very different and tell me it’s the same one. I found out when I pick up the car I request to change it. They told me oh the loan had been through this car nothing that we can do so I got stuck with this car with a lot of issue going on. More

Very clean. organized and efficient dealership.Great Very clean. organized and efficient dealership. Great follow up, and impeccable service department. Very professional and knowledgeable sales repres Very clean. organized and efficient dealership. Great follow up, and impeccable service department. Very professional and knowledgeable sales representative. Definitely one stop dealership. Thank you More

Great experience! The team was extremely helpful, and made it a seamless process, while still adhering to COVID-19 protocols. We'll buy from them again. Thanks! made it a seamless process, while still adhering to COVID-19 protocols. We'll buy from them again. Thanks! More