Century West BMW

Me and my wife came with nick ( our broker ) and leased Me and my wife came with nick ( our broker ) and leased the 2020 X4. We were supposed to see the car, test drive, sign and drive off. We were at the Me and my wife came with nick ( our broker ) and leased the 2020 X4. We were supposed to see the car, test drive, sign and drive off. We were at the dealership for 1:30hr because nobody knew what’s going on. They ended up taking the loyalty out( loosing 2k) payment increased $22 and asking ridiculous questions and more importantly, we didn’t even test drive the car because of all these frustration While we were waiting for the finance to get ready with 850 credit score. they pretty much kicked us out of the dealership after we were done signing. I know dealerships, don’t like brokers deals but at the end of the day we are customer and each unit counts. We had to rush to get out of the dealership because me and my wife both had to go to work. This car doesn’t have keyless entry or drive assist and we aren’t happy with the car at all. I emailed the sales manager who was supposed to help my broker but didn’t hear anything back. I honestly don’t know what to expect. More

Great customer service. Friendly and knowledgeable sales staff. Very courteous. Nice clean dealership. I would recommend the dealership to all of my family and friends staff. Very courteous. Nice clean dealership. I would recommend the dealership to all of my family and friends More

I’ve been taking my car to an independent shop for servicing, but the last few times brought it in the dealer, just because it’s a bit more convenient to get to. Well, the last two times have reminde servicing, but the last few times brought it in the dealer, just because it’s a bit more convenient to get to. Well, the last two times have reminded me why I stopped going to the dealer. The customer service is just so much better at my independent shop, better response times, better communication and quicker service. I made an appointment to drop my car off at 5pm yesterday for service today. I arrived at the dealer at 4:45 pm and didn’t sit with the advisor unti 5:25 (apparently the service advisor I was assigned to had already left for the day and didn’t tell anybody). The advisor I did sit with was friendly, added a coupon to more order for the oil change (he said it was part of a package with the $46 fuel additive (whatever I thought, so I’ll get $4 off my oil change). Asked when the car would be ready, was told the afternoon (which I assumed would be around 3. My bad). So the next day, after hearing nothing, I called to check on my car at 2. Received a text back that said my car is almost done and they’d let me know when it was ready. I texted back at 3:15, asking for an update. Got a call just before 4 and was told my car would be ready at 5. So a couple of things: 1.I shouldn’t be the one needing to initiate contact about my car, they can easily text me to let me know what’s going on. 2. Why did it take all xxxx day to just change some fluids? I understand they’re busy, but I wasn’t having any major work done, just an annual inspection and fluid changes. I’m of the opinion that I should have had my car back by 3, at the latest. Especially since I dropped it off the night before. I don’t think that’s unreasonable. 3. The “discount” he provided for the oil change (again having to do a package deal with a fuel additive), when I looked at my receipt, was only for $30. So I ended up paying $16 for something I didn’t need or want. My independent shop (for those looking for a recommendation- Avus Autosport in Glendale), might be a little less convenient for me to get to,but they definitely make up for with their service. More

I'd definitely recommend this dealership for sales, but today's service tech and rep SUCKED!! I went in, no appt because the light came on that indicated that my right rear blinker was out. Easy fix, right today's service tech and rep SUCKED!! I went in, no appt because the light came on that indicated that my right rear blinker was out. Easy fix, right? Not quite. An hour later, I get my car back, started it up and the same light is still on and the blinker STILL doesn't work. xxx?? Walk to my person in charge of the repair and he acts as if it's no big deal that they basically drove my car around the block and gave it back to me. He says they have to change the whole housing because the wires were burned out. And the mechanic didn't see that the FIRST time?? How about when the next guy gave the car back and that warning light was still on? A bunch of numb nuts. I should've known to only deal with my regular guy over there, but thought it was an easy fix so anyone can handle it. Ugh... no. Only deal with Alen Yadegar (service rep) over there. EVER. Trust me. More

Shahin was so nice and very helpful. Did his best to make sure I got the best deal. Very thankful for his help. Totally recommend him. sure I got the best deal. Very thankful for his help. Totally recommend him. More

Great experience from drop off to pick up. I brought my X5 In to fix something that was under warranty and they took care of it and more. My service advisor Albert was professional, organized and very hel X5 In to fix something that was under warranty and they took care of it and more. My service advisor Albert was professional, organized and very helpful. More

If there was 10 star I would definitely give Don 10 star. Amazing sales person very knowledgeable.will work with you to make you so happy. He helped us to get our x6 with a budget we walked in. He is a hardw Amazing sales person very knowledgeable.will work with you to make you so happy. He helped us to get our x6 with a budget we walked in. He is a hardworking person with great sense of humor. Thanks Don for everything you are awesome. More

Zach is the best salesman I ran across! He’s very “unique” and patient with his customers! He make sure you leave in a car that you LOVE and affordable based on your lifestyle! I would Definitely be “unique” and patient with his customers! He make sure you leave in a car that you LOVE and affordable based on your lifestyle! I would Definitely be recommending everyone I come across to him! Make sure y’all ask for ZACH! More

Century West is the only BMW dealership in the region that has gone above and beyond for me. I tried others to find exactly what I was looking for and didn’t have a great experience at any of them. Nevia that has gone above and beyond for me. I tried others to find exactly what I was looking for and didn’t have a great experience at any of them. Neviana and the whole team could not have made the process easier and more pleasant. Will continue coming here. More

Great Service Great service Very happy with the service, with the customer service also... We will be back to that dealership, no questions about that. Sales depa Great service Very happy with the service, with the customer service also... We will be back to that dealership, no questions about that. Sales department is also great. More