Century West BMW

They replaced an expensive part as promised, washed the car and arranged for Uber transportation at their cost. Friendly and reliable and honest. I’ll return for service car and arranged for Uber transportation at their cost. Friendly and reliable and honest. I’ll return for service More

With few loaners and a no rental reimbursement policy makes service here too inconvenient. I’ll be going elsewhere for service. Too bad, as I have been a customer for over 10 years. makes service here too inconvenient. I’ll be going elsewhere for service. Too bad, as I have been a customer for over 10 years. More

I leased an X2 in Dec 2, 2020. The car two weeks after I got it started running out of battery and had to get towed to the dealership, the battery was replaced by a new one. Soon all the red lights went on, got it started running out of battery and had to get towed to the dealership, the battery was replaced by a new one. Soon all the red lights went on, took the car to dealership over 6 weeks, the car still siting there with no diagnosis More

Once again Don Engle at Century West BMW gave me the BEST sales service. Friendly, knowledgeable and very fair. Call him for your next car. sales service. Friendly, knowledgeable and very fair. Call him for your next car. More

I took my car in for service. They were quick, efficient and very conscious of proper COVID precautions. I felt safe and well taken care of. and very conscious of proper COVID precautions. I felt safe and well taken care of. More

Mark Nishimura is the best! We have bought 3 BMW's from in the past. Wouldn't think of going to anyone else. From the minute we arrived his customer service is to a higher standard of anyone we have ever d in the past. Wouldn't think of going to anyone else. From the minute we arrived his customer service is to a higher standard of anyone we have ever dealt with for leasing a new car. More

Great service because they treat you like a family member and you feel like the only customer there. Love the friendly atmosphere there and I would recommend it to everyone. and you feel like the only customer there. Love the friendly atmosphere there and I would recommend it to everyone. More

They are very professional and efficient. They sent me extra photos and a walk around video that I asked for. They made me feel comfortable with my purchase. extra photos and a walk around video that I asked for. They made me feel comfortable with my purchase. More

Five star for sure! Everyone was friendly and courteous and my car was available at the time promised. There was sticker shock ... but after the professional detail my car was slammin’. Thanks to All. and my car was available at the time promised. There was sticker shock ... but after the professional detail my car was slammin’. Thanks to All. More

After another dealer failed to locate the specific 2021 M5 I was looking for (and even had me submit a credit application even though they had not confirmed they could get the car), I found one myself via M5 I was looking for (and even had me submit a credit application even though they had not confirmed they could get the car), I found one myself via CarGurus and reached out directly to Century West. Don Engel returned my call (coincidentally, a friend who I hadn't seen in many years). Don is a prince of a man, with a great sense of humor, and he treated me like family. With the support of his Sales Manager and General Manager, Don leased me the car at a fantastic price and made the transaction fast and pleasant. Never a hard sell or typical car dealer sales schtick. They even accepted my lease return at the same time! The good people of Century West are xxxxxxwho truly want to do right by their customers--even new ones! Kudos also to their Finance Manager who was super sharp, and equally professional. I have purchased BMW's over the past twenty years at numerous SoCal dealerships. Given how well I was treated, the deal I got, and the professionalism of this management team, I won't go anywhere else! More