Century West BMW

Always great dealing with Doug McClure my service advisor for many years . He always follows thru and take excellent care of my needs in a timely manner for many years . He always follows thru and take excellent care of my needs in a timely manner More

Gill did an awesome job of keeping me informed throughout the entire process and has an outstanding attitude and attention to detail with great customer service the entire process and has an outstanding attitude and attention to detail with great customer service More

No estimate for repairs. Repairs took longer than indicated. I wasn’t informed about delays. The cost was far higher than I was led to believe. The car was not ready when I was told it was ready. indicated. I wasn’t informed about delays. The cost was far higher than I was led to believe. The car was not ready when I was told it was ready. This was a terrible experience. More

I took my car in for full service. Received feedback video from mechanic providing details of findings. Awesome!! Was like bring there to see issues. video from mechanic providing details of findings. Awesome!! Was like bring there to see issues. More

Incredible service provided by the entire staff, vehicle was even delivered to my house. I could not have had a better experience on the purchase of my new vehicle. was even delivered to my house. I could not have had a better experience on the purchase of my new vehicle. More

Doug McClure is amazing! Always honest with my service needs for my car The customer service shown from the time of arrival, from picking up my car was phenomenal!! needs for my car The customer service shown from the time of arrival, from picking up my car was phenomenal!! More

First , when I called to make an appointment for repair, person who made an appointment, didn’t tell me, that to get a loaner car, I need to make separate appointment for it! Super bad , because I ended up person who made an appointment, didn’t tell me, that to get a loaner car, I need to make separate appointment for it! Super bad , because I ended up to be without a car .They didn’t remove sticker from new tire, disaster ! More

Gil was great to work with he matched my previous quote from another shop and he kept me informed of the progress of my vehicle. He also gave me a loaner for the week since you didn’t have the parts on han from another shop and he kept me informed of the progress of my vehicle. He also gave me a loaner for the week since you didn’t have the parts on hand and had to order them. More

Yes. The floor manager Baton who was our sales rep accommodated us throughout the whole process. He did all that he could to get us our desired car. We were very pleased with our car and experience. accommodated us throughout the whole process. He did all that he could to get us our desired car. We were very pleased with our car and experience. More

They gave me the best interest rate going. The transparency shown by them, along with the integrity they upheld. Making sure the customer was happy. transparency shown by them, along with the integrity they upheld. Making sure the customer was happy. More