Century West BMW

My experience purchasing was mostly positive, but the service center is the best department. Always kind, willing to help, and efficient. Twice I have had to bring my car in, and the employees, Juan B service center is the best department. Always kind, willing to help, and efficient. Twice I have had to bring my car in, and the employees, Juan B. and Mike K. were great. More

I’ve had good experiences here in the past. Professional, friendly place. However, I was not happy with my most recent visit. A problem occurred with my car that resulted from the advice I was Professional, friendly place. However, I was not happy with my most recent visit. A problem occurred with my car that resulted from the advice I was given by someone in the service department. Rather than admit to an honest mistake, it was made out to be a fault entirely of my own that could not be covered by warranty, and so I had to pay over $1000 to fix it. Not fair, and not how you treat a loyal customer who has spent so much money at your business in the past. My recommendation is one with reservations. More

Wasn’t offered a loaner. I have children that I need to take care of and would’ve loved if given a temporary car to continue with my daily schedule I have children that I need to take care of and would’ve loved if given a temporary car to continue with my daily schedule More

Doug has been my service advisor for 8 years and has been consistent and exceptional every single time. I’m on my 4th bmw with century west and will forever consider this place home :-) consistent and exceptional every single time. I’m on my 4th bmw with century west and will forever consider this place home :-) More

It was a very smooth process. Everyone was super helpful. Definitely will be back here. Everyone was super helpful. Definitely will be back here. More

The century west BMW is very professional. The receptionist attended you very quickly .the place is very clean at the end they send you a video explaining what you need to fixed on your car g The receptionist attended you very quickly .the place is very clean at the end they send you a video explaining what you need to fixed on your car good job thank you. More

I’ve been getting my cars serviced here for a few years and they are always courteous, and efficient and they are always courteous, and efficient More

You get what you pay for. 1st class service-!! They went about my expectations. Thanks-! 1st class service-!! They went about my expectations. Thanks-! More

Doug was my advisor. Great customer service. He took me in right on time of my appointment at 7:30 in the morning. Explained everything. Called me back when I had a quest Great customer service. He took me in right on time of my appointment at 7:30 in the morning. Explained everything. Called me back when I had a question. He personally called me to let me know when my car was ready. Really an exceptional customer service by Doug. I’ll make all my appointments with him from now on. More

Very happy with the service . service was really fast. Very friendly people . Thank you Rebecca for taking care of my loan application so fast . service was really fast. Very friendly people . Thank you Rebecca for taking care of my loan application so fast . More