Century BMW

This dealership has apathetic attitude towards lease customer that is really turning me off to deal with them. I came to Century BMW to lease a new vehicle again. My current X3 lease that I got from dif customer that is really turning me off to deal with them. I came to Century BMW to lease a new vehicle again. My current X3 lease that I got from different dealer was ending and wanted to get a new one. When I walked in and asked for new lease, all the sales person seems to avoiding me. I was led to different places several times and then asked to wait at the waiting room. By then I was already irritated by leading me around to different places rather than just telling me to go to a waiting area to begin with. After a while, Tino Sullivan came and I told him I am shopping for a new car and wanted to browse through all the available options. He looked apathetic towards me and almost irritated by my request and wanted me to just pin down one vehicle to show. I told him 3 series with white color but also wanted to see new X3s. He showed me the new cars but was very unenthusiastic when explaining the variable options. It seems that he wanted me to go away as soon as possible. I had to ask him to show me X3 and he was very reluctant to do so, saying new X3’s have luxury options so it won’t fit in my budget. When I asked him for lease quote for two vehicles, he didn’t want me to give detailed quote, just saying vague amount. I told him I want the copy of all the numbers like money factor, invoice price and monthly price. He had this reluctant attitude again and asked for my current monthly payment I’m paying for my X3. I told him honestly, $488/month. He comes back after few minutes and gives me a quote that exactly matches my current payment, $488/month. He also wanted me to significant amount of down payment, ~$1600. I had feeling that he had played around with numbers. How can 328i, which has way lower MSRP than X3, have same monthly payments as my current X3? I told him that it didn’t make sense but he responded saying “it is what it is”. I told him I want lower payment, and he just told me he can’t and I should look for different car instead. This kind of behavior and attitude is first time I felt from numerous BMW dealerships I had dealt with. I was very disappointed and had distasteful experience overall. More

i complained about fuel mileage sudden drop. Service person changed spark plugs at $250 before running diagnostics. They agreed to provide parts but did not. person changed spark plugs at $250 before running diagnostics. They agreed to provide parts but did not. More

As the owner of a 1990 7-series for five years, I had exemplary experiences with the service department (Ronnie Poole, Mgr) and Dennis (Service Advisor). Later, as an employee in sales, and later in fin exemplary experiences with the service department (Ronnie Poole, Mgr) and Dennis (Service Advisor). Later, as an employee in sales, and later in financial services, I quickly became aware of what a special organization this really is. Mickey Joy, former General Manager of Century, and now Regional VP for Century's parent, Sonic Automotive, set the pace for attentiveness to detail and customer satisfaction that has earned Century BMW's Center of Excellence award many times. Later, Bobby Bishop (current GM and former Parts and Service Manager) took the baton and, along with a very talented and dedicated group, continued and built on the dealership's success. It should be noted that I have since moved to Dallas and was affiliated with a BMW dealership in Dallas for a short while that was a far cry from Century in every respect. I'm now back in the investment business, so I have a pretty good perspective on what makes a dealership successful or not. I chose to work at Century originally because I was satisfied service customer and loved the product. When you're shopping for a BMW, look beyond the price. Look at the VALUE. There is no better car, maintenance plan, or warranty in the business. The best overall VALUE can be found at Century, where once you purchase your first BMW, you'll always want to come back. I witnessed multiple generations of satisfied customers buying cars from Century who rightly felt like they were part of the "Century" family. As for price, all dealerships pay the same for the cars. The dealerships have a right to make a reasonable profit. That reasonable profit is invested in plant and people to be able to provide the high level of service and technology you expect. When you're making an investment of this magnitude, you're not just purchasing a car, you're purchasing the dealership and all the people in it. Even as a Dallas resident, when I'm ready to purchase my next BMW, I'll be flying back to Greenville to purchase it from Century. More

I have purchased three BMW's from Bobby, Skip, and the rest of the folks at Century over the last five years. In addition, I have had two other BMW's purchsed privately serviced at Century in the same pe rest of the folks at Century over the last five years. In addition, I have had two other BMW's purchsed privately serviced at Century in the same period. Without qualification I can and do recommend this dealership to anyone interested in a new or used BMW. More