Century BMW

I had the worst experience with the sales advisor Jennifer Little at Century BMW in Greenville SC. She swiped my debit card several times without my consent therefore causing my card to freeze. She h Jennifer Little at Century BMW in Greenville SC. She swiped my debit card several times without my consent therefore causing my card to freeze. She has no customer service skills!! I called the bank from her office and then she proceeded to argue with the bank that she didn't. She never apologized or tried to make the situation better. She just stood there with a DUMB look on her face!! A lil advice for Jennifer Little. Find something a lil easier that you can do.....swiping bank cards is just too difficult for you. More

Kilgore family Tuscaloosa,AL So this is how our Kilgore family Tuscaloosa,AL So this is how our journey lead us to century bmw of Greenville SC...we were looking for a particular bmw M3 with a Kilgore family Tuscaloosa,AL So this is how our journey lead us to century bmw of Greenville SC...we were looking for a particular bmw M3 with a particular set of skills an miles! lol believe it or not there was only 4 in the us on the market that were at a decent price... we are from Tuscaloosa AL and we are looking at cars on the market in Seattle WA which is nothing less than two plane tickets and a gamble on a used performance vehicle which to me was a huge risk then I came across the right car with the right color inside and out low miles and priced reasonably and it was only five hours away so I immediately called to check the availability! on the first call I spoke with Chris the used car mgr who dropped the price to match others that honestly didn't match up with his car an the options it had...we had discussed financing half the vehicle with him and I was immediately passed onto the finance mgr after Chris answered all my tedious an meticulous questions "does the engine tick" "is that camera flash or a stain on the door" lol the finance mgr roger took our info over the phone and thru email... we filled out a simple form on century bmw's website at that point we were told we would get a call back not 20 minutes had passed when he called back saying congratulations we got you approved with a good rate "penalty free" loan an to be honest we are just establishing credit so we were def impressed... at that point it was almost to good to be true then we were told they would do the paperwork an overnight it to us to be signed in order to secure the vehicle until we could schedule a pick up! sure enough next day the paperwork arrived no surprises at all once again to good to be true along with the car the pics the disposition of all the staff TO GOOD TO BE TRUE so I knew that if we signed this paperwork an mailed it back we had just officially bought ourselves a car! with my gut telling something's up I decided it's only a 4/5 hour drive we can't both get off work but I can so why not sign the papers deliver them myself after I inspect the vehicle! so that's what I did left out early this morning an drove to Greenville much to everyone's surprise upon arrival I was greeted by at least 5 staff one of which is Chris "used mgr" and Shawn "salesman" we talked then moved on to the car which was perfect inside and out drove perfect was under represented if you ask me the engine sounded brand new and had 44k on it I was told it was previously owned by a doctor which I brushed off as a sales gimmick which I actually confirmed with the vin thru our local dealer I was completely satisfied and all worries were at eased we then went back inside an I presented them with the signed paperwork and spoke with all the staff including the general manager Tommy for a good while about the car an the entire experience which was A++ we are now the proud new owners of one of bmw's finest and I can't wait to return with my wife an bring it home with us it's my understanding that this use to be a place to stay away from a couple years ago from good sources but in the last couple years it has been revamped with new staff and new ways if doing business which in my opinion is impeccable these guys definitely provide the premium service that a bmw commands new or used from my point of view I didn't see not one car that was "auction worthy" an or under par I'm sure I am missing many details about the transaction but needless to say it was awesome and I couldn't imagine anyone having a bad experience here and now at Century BMW can't wait to return and drive home our M3! More

I had a great buying experience for my preowned certified BMW 328i. The appointment was over the internet, and I got a reminder email from Cameron, and a phone call. They had the car ready for test drive. Br BMW 328i. The appointment was over the internet, and I got a reminder email from Cameron, and a phone call. They had the car ready for test drive. Brian accompanied me for the test drive and asked some thoughtful questions about my interest and listened to my responses. He seems to be a natural salesman, not pushy, but asking the right questions to gauge your interest. Since he saw my interest in the car, he recommended a second test drive and that did sell me. I am a first time BMW owner, but am happy with the purchase so far, and very happy with the customer service thus far. His boss also stopped by and gave my car a free detail after my purchase. Thanks Brian. More

Great buying experience. Our sales associate Shawn Vallini was friendly, courteous, and very helpful throughout the entire purchase of our new vehicle. We now have the car of our dreams. Thanks Shawn Vallini was friendly, courteous, and very helpful throughout the entire purchase of our new vehicle. We now have the car of our dreams. Thanks Shawn ! More

Saw the car online and called in and spoke with Sales Person Shawn Vallini. He was able to answer all my questions. He drove the car up to Charlotte and we were able to do all the paperwork in my office. Person Shawn Vallini. He was able to answer all my questions. He drove the car up to Charlotte and we were able to do all the paperwork in my office. Very easy buying experience! More

Horrible experience, dealer raises price after all. The finance guy is very rude and trading me like a criminal. just very bad and dishonest business, stay away. finance guy is very rude and trading me like a criminal. just very bad and dishonest business, stay away. More

Issue: Century BMW acted in bad faith by advertising a price on their website, confirming the price by phone while attempting to take a deposit from a customer, then later "adjusting" the price UP another price on their website, confirming the price by phone while attempting to take a deposit from a customer, then later "adjusting" the price UP another $3,000 dollars, while making groundless claims that it is still the "lowest price in the market." Facts: Called Century BMW in Greenville, SC, after seeing car advertised for $12,991 on their website. Salesperson confirmed price was $12,991, as advertised on their website, and said the car was at the shop getting the soft-top replaced and detailed before they could take pictures. Salesperson offered to put the car on hold for me with a $500 refundable deposit. I said I would rather see the pictures first. Salesperson agreed to send pictures over email. I sent follow up email minutes after our conversation recapping next steps and the types of pictures I need. Then, I get the reply below.... Century BMW's reply: "I just checked the pricing on the Honda 2000 and want you to know the price has been adjusted to $15991. I realize the early pricing said $12991. But with our decision to replace the torn top with a complete new top the price is $15991. Let me know if you are still interested since it is still the lowest price in the market for the same vehicle." More

This dealership has apathetic attitude towards lease customer that is really turning me off to deal with them. I came to Century BMW to lease a new vehicle again. My current X3 lease that I got from dif customer that is really turning me off to deal with them. I came to Century BMW to lease a new vehicle again. My current X3 lease that I got from different dealer was ending and wanted to get a new one. When I walked in and asked for new lease, all the sales person seems to avoiding me. I was led to different places several times and then asked to wait at the waiting room. By then I was already irritated by leading me around to different places rather than just telling me to go to a waiting area to begin with. After a while, Tino Sullivan came and I told him I am shopping for a new car and wanted to browse through all the available options. He looked apathetic towards me and almost irritated by my request and wanted me to just pin down one vehicle to show. I told him 3 series with white color but also wanted to see new X3s. He showed me the new cars but was very unenthusiastic when explaining the variable options. It seems that he wanted me to go away as soon as possible. I had to ask him to show me X3 and he was very reluctant to do so, saying new X3’s have luxury options so it won’t fit in my budget. When I asked him for lease quote for two vehicles, he didn’t want me to give detailed quote, just saying vague amount. I told him I want the copy of all the numbers like money factor, invoice price and monthly price. He had this reluctant attitude again and asked for my current monthly payment I’m paying for my X3. I told him honestly, $488/month. He comes back after few minutes and gives me a quote that exactly matches my current payment, $488/month. He also wanted me to significant amount of down payment, ~$1600. I had feeling that he had played around with numbers. How can 328i, which has way lower MSRP than X3, have same monthly payments as my current X3? I told him that it didn’t make sense but he responded saying “it is what it is”. I told him I want lower payment, and he just told me he can’t and I should look for different car instead. This kind of behavior and attitude is first time I felt from numerous BMW dealerships I had dealt with. I was very disappointed and had distasteful experience overall. More

i complained about fuel mileage sudden drop. Service person changed spark plugs at $250 before running diagnostics. They agreed to provide parts but did not. person changed spark plugs at $250 before running diagnostics. They agreed to provide parts but did not. More