Century BMW

Very disappointed with the service center I took my car in bc the check engine light was on bc my gas cap was not closed. To be safe I paid 150.00 for a diagnostic check. Was told it was only I took my car in bc the check engine light was on bc my gas cap was not closed. To be safe I paid 150.00 for a diagnostic check. Was told it was only the gas cap that caused the check engine light to come on. They told me my car was in perfect condition. A month later I drive my car 3 hours away at night, my car told me that my coolant was extremely low. When I got to my destination, car was smoking really bad. Took my car to Century BMW in Greensboro, they put the coolant in my car, all of it immediately came out. The water pump was completely busted. Was told by the tech that the water pump had a leak For a while. When my diagnostic was done at Century BMW in Greenville that there was a drip under my car. The only thing I was told at your location is that my check engine light was on bc my gas cap wasn't closed and everything else was fine. I was on bed rest from a fall after the diagnostic and had only driven my car to the doctor (local) and cvs (local). With that being said i don't feel like the techs did a good job checking my car. This caused a huge inconvenience and extra money. I was stuck 3 hours away from home, right before Christmas Eve. Couldn't find a rental to get home that day. I had to pay for a hotel and when I found a rental the next day, I paid 129.00 for one day because of holiday rates. My car is 3 hours away from me now, im without transportation as well as extra money I spent when all of this could have been avoided with a correct diagnosis of my car. Had I known this in November when I took my car in, I would have had it fixed then. I am not happy at all bc I could have been stranded on the side of the road at night as well as blown my engine. I was told that they are sorry that happened and basically I'm out of all the extra money I spent, my time and barely making it home for Christmas. This is unacceptable for a reputable company such as Century BMW. I will say that Jonathan has always been friendly to work with. My problem is with whomever looked over my car. More

Worst Driving Experience This has been the worst car buying experience I have ever had. I would not recommend this dealership to anyone looking to purchase a reliable car and This has been the worst car buying experience I have ever had. I would not recommend this dealership to anyone looking to purchase a reliable car and superb customer service. The staff avoided me for several days, and my vehicle purchased less than 6 months ago broke down several times. Each time they promise to have fixed it. "The Ultimate Driving Experience" has been "The worst Driving Experience" More

Terrible Experience Worst service from a car dealership I have ever received. Had inquired about purchasing a car and from the start the salesman, Cameron was rude and o Worst service from a car dealership I have ever received. Had inquired about purchasing a car and from the start the salesman, Cameron was rude and offensive. I let it go thinking maybe he was just having a bad day in the beginning, but throughout the process he was the furthest thing from helpful or nice. He never called or contacted me in any way regarding the car I was looking to purchase and it was quite frustrating to have to call a car dealership almost daily to even see if a vehicle I was interested in purchasing was even on lot (as it was a loaner) I was honestly ecstatic whenever I called the dealership and Cameron did not answer my call as the other salesman I dealt with was much friendlier and much more helpful. Last week I received my first correspondence back from "my" sales rep Cameron stating he would contact me when the car was back on lot. Needless to say apparently in the one day since he emailed me stating this the car was not only returned but also sold. However I only know this since I looked myself. Did I mention this the was the worst customer service ever? More

Excellent service Everyone was very friendly and helpful and made you feel that you and your vehicle was there upmost priority. I will definitely return for any future Everyone was very friendly and helpful and made you feel that you and your vehicle was there upmost priority. I will definitely return for any future services that I may need. More

Simply amazing When I moved to South Carolina, I started servicing my vehicle at Century BMW and due to the excellent service I received, I knew my next BMW would be When I moved to South Carolina, I started servicing my vehicle at Century BMW and due to the excellent service I received, I knew my next BMW would be purchased at Century. I walked into the dealership and was greeted with "hello," not, "what are you looking for." Working with Client advisor, Shane, was amazing. Not only did he show me the exactly vehicle I was interested in, but he was also very knowledgeable of the product and answered every question I had. New car director, Dustin was also great to work with and was extremely respectful of our time. The business manager, Rodney was extremely efficient and had me in and out of his office in only a few minutes. What I like most about my experience was how transparent the staff at Century BMW is. I was treated with complete honesty and not once felt pressured to make a purchase. Taking delivery of my vehicle inside an inclosed carport also a very nice touch that adds to the BMW ownership experience. This is my first BMW purchased at Century BMW and definitely will not be my last. More

SERVICE experience I have been to Century BMW on several occasions for various service issues on my 2001 BMW 530i (many many miles, many problems). Every time, I make an I have been to Century BMW on several occasions for various service issues on my 2001 BMW 530i (many many miles, many problems). Every time, I make an appointment and am met promptly, and leave my car there, so as not to sit around and waste my day. Courtesy travel arrangements are very convenient, rather than having to wait at the dealership. I always get a call the same day with a diagnosis. Most recently (February), I told Dylan -service advisor- that I was on a budget (let's not put too much money into this sinking ship). Same day, he called back and said it was safe to drive, waived the $180 mechanic fee, and I was on my way without cost. Very friendly, helpful, and generous. Will continue to visit for future service needs. More

Great Experience and Customer Service Century provided a great buying experience and expertise in the car I purchased. The GM, Tommy, introduced himself and took me to the lead technician Century provided a great buying experience and expertise in the car I purchased. The GM, Tommy, introduced himself and took me to the lead technician (Jaguar Certified Tech) to answer all of my questions in regards to past service and work performed. The shop facility is spotless and that tells you a lot about a business and how it's run. Then a test drive (with no one accompanying me) to enjoy the car, which I did for the better part of an hour. After returning we worked out a very good, amicable deal with additional incentives to return. He and his staff I met with - Chris, Jana and Greg - made certain everything was in order to get the vehicle I wanted. After Tommy reinspected the vehicle he noticed a few cosmetic details he wanted to insure we're taken care of and is doing a complete detail to insure it looks like it perfect. This is the attention to detail I like and making certain a customer is satisfied is his main priority. Even better - he sees a bigger picture in that he works to see that you'll return for service and future business. Tommy and his team worked very hard to earn the business and I respect that and look forward to working with them again. Great job . . . More