Century BMW

In November I visited this dealership to buy my dream car. I met with a salesperson who would give me their time. Most were too busy to talk. This would be my sixth BMW, so I knew exactly what I wanted a car. I met with a salesperson who would give me their time. Most were too busy to talk. This would be my sixth BMW, so I knew exactly what I wanted and did not need a great deal of time, just someone to treat me with respect and help me order the vehicle. This would also be my second vehicle purchase from this dealer. I met with a wonderful lady who I felt could help me complete the purchase. We talked about what I wanted and agreed on a price. However, when I told her that I was eligible for BMW’s Military Salute discount. My experience completely changed. This discount specifically recommends that you negotiate your best deal and then notify the dealer about the added Military Salute discount as an additional savings. Instead of feeling valued as a veteran, I felt that I was no longer valued as a customer and that the salesperson and dealership no longer wanted to honor my vehicle order and did everything they could to back track on the sale of the vehicle to me including saying that added costs features were necessary on my build, to reducing my discount and to not allowing the use of BMW financial services financing. In the end, I did buy the vehicle. I allowed them to sell me add-ons. They reduced my discount, but not to the level they would have liked. Even though fully qualified, and after having had me apply for and be approved for BMW financing, they would not allow me to use that financing and choose an out side bank at a higher interest rate for me to use. I suspect they receive a kick back from the bank versus BMW financing. As I said, in the end, I did buy the vehicle and allowed them to do these things, however, the experience was not positive and the excitement of the dream purchase was taken away. I love the BMW product, but not the dealership experience. More

Even during construction and customer overflow, Justin Peeler did a great job. Got me in my 530i. By the way, I got the only 5 series on the lot. Everyone made sure we were comfortable during our wait. Peeler did a great job. Got me in my 530i. By the way, I got the only 5 series on the lot. Everyone made sure we were comfortable during our wait. More

We had a awesome car buying experience. It was the fastest time buying a car. While Justin did all the paperwork we went and had lunch. Once we were finished with lunch I only had to sign a few papers fastest time buying a car. While Justin did all the paperwork we went and had lunch. Once we were finished with lunch I only had to sign a few papers and I was on my way! He was very knowledgeable, friendly, and professional. More

Best buying experience of my life...very friendly and courteous sales personnel! Kristi and Kevin were awesome! courteous sales personnel! Kristi and Kevin were awesome! More

Century BMW was super easy to work with. Our sales agent was awesome, Don Mills. Extremely personable, efficient and knowledgeable. Made the experience easy for us. In a time where customer service is s was awesome, Don Mills. Extremely personable, efficient and knowledgeable. Made the experience easy for us. In a time where customer service is struggling, Don made it very easy to rate the dealership 5 stars. More

Great Experience with Century BMW Lauren’s Road. Kevin Klocko was Awesome. Thanks Kevin and Century BMW for a Great Experience!!!! Klocko was Awesome. Thanks Kevin and Century BMW for a Great Experience!!!! More

The salesperson I had was great, professional people at this dealership, past service experience with dealership was good this dealership, past service experience with dealership was good More

This is my third purchase in the last six months and we will be placing an order for a fourth BMW this week. Justin has been awesome to work with, and I look forward to continuing to do business with Cent will be placing an order for a fourth BMW this week. Justin has been awesome to work with, and I look forward to continuing to do business with Century BMW and him. More

Baynes was our salesman he was great. He was very helpful and was able to help us with all of our questions. Our experience was so much better than our last one. He did a search for us a car and contacted us and was able to help us with all of our questions. Our experience was so much better than our last one. He did a search for us a car and contacted us in a timely manner. He did all paper work and it did not take long to complete. He was very professional and very caring. When we called he would always returned our calls quickly. He’s a great salesman! Also, Justin Peeler helped also & I would rate him 5 Star also. More

Justin was a consummate salesman! He made the process easy & efficient! He was friendly, patient & very knowledgeable about the cars features! easy & efficient! He was friendly, patient & very knowledgeable about the cars features! More