Century BMW

Fantastic, no pressure buying experience . It is the most relaxed, transparent car dealership. My sales associate, Baynes, made everything easy and the process was actually a totally pleasant It is the most relaxed, transparent car dealership. My sales associate, Baynes, made everything easy and the process was actually a totally pleasant one. Wonderfully refreshing dealership experience. So grateful to have walked thru their doors More

Century BMW provides “Service” with a P-POOR ATTITUDE! I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to s I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to search for 10-minutes to find a salesperson, and when I did, he provided to be a click above comatose. Then, he effectively blew me off from buying this $100K++ flagship vehicle and said “we don’t have any…”. I thought, and…? So, I asked “may I order one?”, but that turned out to be too off-putting for him! Fast forward, I came to learn that the model I sought was in limited production & tough to find. I then contacted other BMW Dealerships in the SE US, concurrently with checking inventories nationwide. After a few weeks, I found a dealership who was willing to get off of their butts to find one for me. Upon getting the keys, I was told there was a special 1,200-mile service provided by BMW. Last week, with my M850 running at ~1,100-miles, I called the Service Department at Century BMW. The young lady collected my personal & vehicle info over the phone, and I asked how long is this interval-type service expected to take. She said she didn’t know, but she would ask her Service Manager. When she got back on the phone she explained to me it’s a “Break-In Service,” so it will only take an hour, 90-minutes tops. Accordingly, she was able to schedule it for the following week (despite most other work being pushed out for several weeks). When they initially denied me a “loaner car” because I didn’t buy it from them, I laughed… after all, I tried to buy it from them. Nevertheless, when she confirmed with the Service Manager that it would take an hour or so, I didn’t push the issue… fine. A week later, I bring the BMW M850 in for the “prescribed” (by both the selling dealership AND Century). When I approached a Service Rep, he asked me for the same info I provided on the phone… ok, so their CMS was probably antiquated, whatever. He took my key and I asked him what this particular “Service” entails. He admitted “we don’t get many of those in here” (no xxxx), but he was kind enough to get a more experienced Service Rep who would answer my question. 10-minutes later, a gentleman comes out to tell me there is NO BREAK-IN Service performed on M850’s, only M8’s. So I remarked, so I totally wasted my afternoon. He then snarked, yeah… thank the place you bought it from. NO… YOU/CENTURY booked a bogus Service!! Totally frustrated, I asked to speak with Century BMW’s General Manager, who was, oddly, not present today. So… I waited to speak with “Ian” who represented himself as the Sales & Service Manager. In a nutshell, Ian’s initial reflex was to first lay the blame on the selling dealership, and then on me, the customer! OK… the Seller was wrong, BUT so was Century for booking my non-existent “Break-In” service!! All I got was a lame excuse… “you have to understand, the people who book service are paid Minimum Wage.” Are you f’n kidding me?!! Anyway, what about the “Service Manager” who told Miss Minimum Wage it’s a “Break-In Service” that takes 60-90 minutes?!! Suffice to say, his snarky attitude and dopey demeanor does not instill confidence in Century’s Service Department “”leadership!” All this only provided to affirm my highly-negative first impression reached 6-months prior when I tried to give them my $100K++ business. I’ve owned BMW’s since before American’s could spell B-M-W back in the late 70’s with their first 320i. With that have been dozens and dozens of interactions with several different dealerships (and Service Depts.) throughout the US (and Europe). When I tell you they were not remotely apologetic, much less copping to the fact it was THEIR FAULT that my afternoon was shot, is a gross understatement! Net-Net… AVOID CENTURY BMW!! More

i just got my second car with the help of Justin Peeler. he goes over the top in providing every possible assistance with the utmost patience. he couldn’t be more knowledgeable! he makes the whole process q he goes over the top in providing every possible assistance with the utmost patience. he couldn’t be more knowledgeable! he makes the whole process quite painless! More

It had been a really long time since I purchased a vehicle. Justin, sales agent, was patient throughout the entire process. There was no traditional pressure from a sales rep. He asked what was imp vehicle. Justin, sales agent, was patient throughout the entire process. There was no traditional pressure from a sales rep. He asked what was important in my search for a new car. As a result of his in-dept knowledge, he was able to present the vehicle facts to help me make my decision. More

I've purchased several high end vehicles and without question Century BMW is by far the best dealership I've ever encountered. I've worked with dealers that have awards stating they are the best of the question Century BMW is by far the best dealership I've ever encountered. I've worked with dealers that have awards stating they are the best of the best and Century BMW is shoulders about them. When working with a dealership I consider several factors. 1) how I'm greeted when I first walk into the dealership. 2) Their knowledge of the vehicles I'm looking for. Lot of dealers forget that most people purchasing a high end vehicles already know what they want and completed the research. They are in the dealership to confirm their research. 3) Efficiency - absolutely hate wasting my time. When I'm in purchasing mode. I want the finance person on point in completing the paperwork to sell me the car. 4) Follow-up, just drop me a note thanking me for the purchase because I do have options. Century BMW exceeded my expectations in every objective. Without question when I'm in the market for a car they will be the first dealership I reach out too. More

Josh was my CA and was a huge help. He kept me informed about the process of ordering and pickup. He was always honest and forthright. It was a pleasure working with him. He kept me informed about the process of ordering and pickup. He was always honest and forthright. It was a pleasure working with him. More

This is our fourth BMW that we have gotten from Century Greenville. They are always professional --- the whole team. They do exactly what they say they are going to do. We will continue to trade with th Greenville. They are always professional --- the whole team. They do exactly what they say they are going to do. We will continue to trade with them. More

*Do Not Recommend Service Center* I’ll keep this as concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their pa concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their part swapping science projects because they do not troubleshoot or validate anything. I took my car in for a fault light and the first laundry list estimate was over $3k in critical repairs needed for a car with 77k miles. I told them I only wanted to address the root cause of the light. I was told high pressure fuel pump $1200. They replaced it, same condition. Then they said my air filter $130 more. They replaced it, same condition. Then they sent a new estimate and said my turbocharger was bad $4100. So now I’m up to $7400 in recommendations for a 2016 Countryman with 77k miles with a book value of $14k. NO THANKS! Give me my car back. When I pick up my car, I ask when I get there, why did you replace the fuel pump? Answer: Computer codes - work plan. Then I ask, how did you validate? What were the fuel pressure readings target / actual? What were the before and after replacement? The engine wasn’t hard to start or sputtering. Could I get the diagnostic reports? They gave them to me and guess what? They didn’t even check the fuel pressure readings AT ALL! Not before changing the pump, not after! Zero validation! So what if we replace my turbo at $4100 and that isn’t it? What is next? How much could this cost me? What troubleshooting steps do you take? Answer: We just use the computer codes - work plan. So, you pay big $$ for high skilled technicians but what you get is low skilled robotic part changers that do not troubleshoot logically. Do yourself a favor, take it to a repair shop that actually has skilled technicians! Century is about revenue not service value! More

Great dealership. Test drove 3 cars, before deciding on our purchase. Our salesman, Anthony, was very helpful and able to answer all our questions. Test drove 3 cars, before deciding on our purchase. Our salesman, Anthony, was very helpful and able to answer all our questions. More

Listened to what we wanted, affirmed our thinking where we were right, showed us alternatives where we had odd expectations. Anthony C was a great help. BMW has incentives very few manufacturers have. We f we were right, showed us alternatives where we had odd expectations. Anthony C was a great help. BMW has incentives very few manufacturers have. We found $1500 in BMW incentives and $1000 in dealer discounts. They had a well equipped 530e in stock at MSRP that we pick. They did include one slightly over priced fluff but with the other factors it was deemed acceptable. More