Century BMW Jaguar Land Rover Volvo

The good and the bad First, I want to say that I have no problem with the service people at Century. Cornealius was exceedingly friendly, upbeat, and accommodating - he e First, I want to say that I have no problem with the service people at Century. Cornealius was exceedingly friendly, upbeat, and accommodating - he even gave me a ride home when my car had to stay overnight at the dealership. Chris in the parts department quickly matched my price on the parts I needed when I found them cheaper online, and I was able to use a couple of coupons to bring down the price of my repair. Mike and Luke have also been very helpful on previous visits. However... the parts needed to replace my back light assembly were over $100 cheaper online than as offered at the dealership. Chris matched the price, but the parts were not in stock and needed to be ordered. It took several days for the parts to come in; I only have one car, so leaving it that long was not an option. I had to depend on shuttle rides, since Century only gives loaners to those who purchased their cars at the dealership. Why not partner with a rental company as some other dealerships do? After leaving it overnight for them to test the brakes, my car was given back to me (not washed or vacuumed) with a 30 mile range of gas, not even enough to take me home (Harvest). The diagnostic service to determine any problem costs $125, whether you fix the problem or not; in many places, you're not charged for a live mechanic to assess the issue, or the cost of the assessment is turned back in to the cost of the repair, if you choose to use that service department. Not so at Century. Also, for minor issues (creaks and squeaks, interior issues) I'm usually told it would be cheaper to fix it myself or to take it to some other repair shop. Example: the thick vinyl on my glove box is peeling off; it was recommended that I replace it at a cost of over $500, as it was a known issue and almost impossible to fix (why, BMW, why?), or I could try a two part epoxy myself, or pay less for a fix at a local custom body shop. I've had many cars - some have been "luxury" and some not, but I've usually taken them to the dealership for servicing. For the most part, those dealerships have done their best to make it more appealing for me to bring my car to them, rather than taking it elsewhere or rigging a fix myself, even if it meant not charging to look into a problem, or finding me the cheapest price for parts (rather than me having to - the parts may be proprietary, but the prices are not). BMW may be the "ultimate driving machine," but their cars need a lot of tweaking, and a dealership can make the difference between that being a pleasure or a frustration. You pay a premium for high performance, and that performance should extend to the service you receive as well. More

CHUCK IN WHOLESALE PARTS Chuck in Wholesale Parts is pleasure to speak with. Anytime I deal with him which is almost every day he is the biggest help. I can always count on Chuck in Wholesale Parts is pleasure to speak with. Anytime I deal with him which is almost every day he is the biggest help. I can always count on him.... he is awesome to deal with.. More

Parts department is always helpful I own 2 older model BMW's which I am restoring and previously owned a newer BMW. I have always found the parts department staff to be helpful in getti I own 2 older model BMW's which I am restoring and previously owned a newer BMW. I have always found the parts department staff to be helpful in getting the correct parts along with useful tips and advice. Chris Engels of the parts department has many times offered suggestions on possible solutions to problems which have led me in the right direction. This guidance is invaluable when problems may have multiple causes. It is definitely above and beyond his job description. I appreciate the service. More

Fast, friendly service I always know what top expect when I call Century BMW, great customer service. The staff is very knowledgeable about the products they are selling as I always know what top expect when I call Century BMW, great customer service. The staff is very knowledgeable about the products they are selling as well as friendly. Delivery is always very prompt whether the item I need is in stock or a special order item. I would definitely recommend this dealership. More