Century BMW Jaguar Land Rover Volvo

The finance team has no idea what they are doing. After filling out the credit application on Thursday, and getting approved, we drove to Huntsville from Nashville to make the purchase. The salesman, Josh, filling out the credit application on Thursday, and getting approved, we drove to Huntsville from Nashville to make the purchase. The salesman, Josh, was great! But, when it came to the finance team, we hit block after block. And, this was after finalizing everything on Thursday before we drove down on Friday. There were too many errors to count. They couldn’t even figure out my annual salary with my pay stub sitting right in front of them. DO NOT COUNT ON THE FINANCE TEAM TO BE ACCURATE ABOUT ANYTHING! More

Great Service Picked up and delivered service, called and discussed service options, performed desired service on time. Sanitized car upon delivery. Always treate Picked up and delivered service, called and discussed service options, performed desired service on time. Sanitized car upon delivery. Always treated as a valued customer, unlike some other luxury car dealers. Wife very impressed whenever she has brought car in for minor issue, treated well and minor issue resolved with no charge. One note - they did not notice warning that key fob battery was low, but that's OK - I learned to change it myself with help of YouTube video, but they should have caught it. More

Wonderful Experience Just purchased a new vehicle (BMW) from Century BMW and I am satisfied with my overall experience. I live a distance (115 miles) away and Century mad Just purchased a new vehicle (BMW) from Century BMW and I am satisfied with my overall experience. I live a distance (115 miles) away and Century made the purchasing process easy, hassle free and convenient. Byron Steward (New Car Sales Manager) and Bennett Waite (salesperson) were very easy to work with. No pressure and a great deal on the vehicle! Overall, great experience! More

$250 Broken Promise Took my daughters 2013 BMW 328i in for service and was told BMW had abruptly discontinued the assist service on the vehicle. We were offered a $250 Took my daughters 2013 BMW 328i in for service and was told BMW had abruptly discontinued the assist service on the vehicle. We were offered a $250 Visa Gift card as a goodwill concession from BMW. Card never arrived. Placed multiple phone calls to Century and was given a run around and eventually told to call BMW directly to see where the $250 card was. They knew nothing about it and said it was too late to do anything at that point. I contacted George Jones about it and his response was “Frankly, the majority of emails I receive from our customers are praising his team for taking good care of them” ”I sincerely apologize for the past experiences you described in your email”. But offered no resolution whatsoever regarding the $250 Visa Gift Card. Apparently Customer Satisfaction means absolutely NOTHING to George Jones of Century BMW of Huntsville, AL. More

Knowledgeable and friendly customer service!! This was the best car buying experience I have ever had. The sales manager was very knowledgeable and friendly. Everyone I came in contact with said This was the best car buying experience I have ever had. The sales manager was very knowledgeable and friendly. Everyone I came in contact with said hello and acted like they appreciated my business. Even the President of the company (Tracy Jones) came in and shook my hand and said she appreciated my business. You don’t get that much in the car industry anymore. Ryan Clark was my salesman and he did a great job answering questions and taking care of any concerns that I had. Awesome group of folks and they had the exact vehicle I was looking for. I think I have found my new car dealership. It is a little longer drive than my local dealerships, but it is well worth it to be treated the way these folks treat you. More

Very pleasent experience, no problems encountered. As stated earlier ,very pleasant visit. at this dealership, no problems .every one that I met was most helpful Likely will return to deal with Lucas i As stated earlier ,very pleasant visit. at this dealership, no problems .every one that I met was most helpful Likely will return to deal with Lucas in the future. More

Pleasant buying experience and great deal. The salesman were polite and not aggressive. He was very knowledgeable about the product he was selling and very accommodating with test drives and f The salesman were polite and not aggressive. He was very knowledgeable about the product he was selling and very accommodating with test drives and follow-up questions. I'm a new buyer to BMW and believe I received a great deal on the purchase price of our new BMW X3. The sales management were gracious, welcoming, and very negotiable on the pricing. More

Best service I've experienced Ryan was knowledgeable, accommodating, friendly. I will definitely be recommending people to him as this was the best experience I've had at a dealers Ryan was knowledgeable, accommodating, friendly. I will definitely be recommending people to him as this was the best experience I've had at a dealership.. There were no issues but if we had any questions about the truck he was sure to find out if he didn't know.. The experience was one of the best I've had at a dealership. I left happy knowing what I was getting, what I was paying and not feeling like i was getting screwed over. Everyone in the dealership was friendly.. More

Caring and attentive The staff was great everyone from service (Brandon Garcia ) sales (Lucas Jolley) and finance (Chase Volinski) were Amazing, kind, and really cared abo The staff was great everyone from service (Brandon Garcia ) sales (Lucas Jolley) and finance (Chase Volinski) were Amazing, kind, and really cared about taking care of my needs thanks for a great car! More

Recent BMW Purchase I want to commend Josh Vargas who met me when I came 16 Feb for a test drive and who consistently responded as I looked to configure a new BMW to my d I want to commend Josh Vargas who met me when I came 16 Feb for a test drive and who consistently responded as I looked to configure a new BMW to my desires. He was a great help. When it was apparent the dealership did not possess or have inbound a vehicle with the features I desired Josh and Lucas Jolley both worked diligently to configure and order my car on the 2nd of March. Delivery came sooner than expected and everyone, sales (Josh / Lucas) along with a great team behind the scenes made the actual delivery a seamless process. Great staff, great salesman, totally dedicated to customer satisfaction. More