Century 3 Kia

To whom it may concern, I am writing this letter to To whom it may concern, I am writing this letter to express my dis-satisfaction with one of your dealerships (Century lll KIA) and the practices that To whom it may concern, I am writing this letter to express my dis-satisfaction with one of your dealerships (Century lll KIA) and the practices that it keeps. I’ve seen first-hand and witnessed it as well. Let me start from the beginning. When my wife and I purchased the KIA it was a new demo with 19000 miles in 2011. We noticed many small chips on the hood of the vehicle so they gave us a marker with paint to fix it ourselves, this should have been our sign to get the xxxx out of this deal, but, we liked the SUV. Next, the salesman (mucky) adamantly insisted that he gave us 2 keys and 2 keyless entry remotes, WELL he was wrong! And only after repeated calls (without a return call) and requests did they finally, shut me up (as I overheard the sales manager say on the phone) by giving me my second key. He was not aware of being on speaker. “I should have ran at this point”. Next, they promised to detail the KIA, due to staining on all seats in the vehicle. Yes, STAINS. They said the manager who was using it left the windows down in the rain. It was not water spots, more like an oily stain from somebody spilling something greasy all over. They took the KIA for a day to be professionally detailed; it came back as if nothing was done at all. The seats were a still a mess and have never looked right, we have them covered. KIA had a recall on a switch for the airbag system. The switch was apparently located in or under the seat. They refused to do the work on the basis of the seats were cleaned or as they put it “tampered with”. Not even sure that that legal. And Lastly, and most recently we had to have the KIA towed to the dealership (Century lll KIA) for a repair. It stalled and wouldn’t re-start again. They said that there was the wrong fuel in the tank and it gelled. This is complete Bull, I know it, and your dealership knows it. They outright lied about the problem and billed me $575.00 for a complete fuel system cleaning. I know what fuel was used because I put it in and drove half of the tank out before it quit running. Your mechanic claimed to test the fuel at 85 octane, they have 87 and nothing less where I always get my gas. This has ultimately cost you customers, I will not purchase another KIA nor would I recommend anyone to purchase from KIA in the future. In my opinion your dealership (Century lll KIA) is a disgrace to all of the good ones dealerships and has truly reinforced the persona of the “dirt bag, low life used car dealer” who is out to mislead anyone you can. I will publicly denounce “Century lll KIA” and NEVER purchase a vehicle from you again. Your staff at (Century lll KIA) was consistently ignorant and vulgar. This reflects the management, owners and the KIA brand alike. This letter is going to be shared with all KIA management and online reviews alike. Hopefully it will be read by a potential buyer and their minds will be changed. In closing, I do not expect to hear from anyone from KIA. I do not expect to hear from anyone from the Century lll KIA dealership or any of their customer service staff as they will undoubtedly turn their heads in ignorance and look away as they have done already. Former Customer, Timothy & Laura Greene More

So I had a great salesman but one of the finance managers named Valerie ruined it. I put a partial Down payment down then decided I didn't want the car. Never took the car off the lot never got a loaner car named Valerie ruined it. I put a partial Down payment down then decided I didn't want the car. Never took the car off the lot never got a loaner car never even got a plate or registration. So I go in and talk to her with my fiancé and she starts getting angry with us because we wanted our money back for a car we weren't buying. She called us "you people" and spoke to us in a very demeaning way. All the while yelling at us disturbing the other customers on the floor! She told us that they did the inspection on the car so we were out that money. But her trying to give us that crap wasn't going to work because they would've had to inspect it if we brought it or not. She is really just trying to keep our money which is completely unacceptable! Then got angry because we are trying to calm her down and speak to her like a human being, kicks us out her office and says we threatened her!!! I was dumbfounded at her two year old temper tantrum. Hopefully when I speak to the gm I can have a more civilized conversation. I will NEVER go there again or recommend anyone go there. More

Called about a car I saw on their website, received 2 phone calls to see come take a look a that particular vehicle. I was told the suv was not availale and had been pulled for work to be done. I was sh phone calls to see come take a look a that particular vehicle. I was told the suv was not availale and had been pulled for work to be done. I was shown a much higher priced suv. Was also told that I may not have a high enough credit score to lease-- All this was done before a credit application was ever done. Not a happy camper. went to another brand dealer and bought a suv the same day. More

I TOOK MY 2005 HONDA ACCORD TO THE SHOP, I HEARD THAT PAUL AND RICH ARE NICE PEOPLE WHO TREAT EVERY ONE WITH RESPECT. ALSO JESSE WHO WAS MY SERVICE MANAGER WAS GREAT!!!!!!!!!! PAUL AND RICH ARE NICE PEOPLE WHO TREAT EVERY ONE WITH RESPECT. ALSO JESSE WHO WAS MY SERVICE MANAGER WAS GREAT!!!!!!!!!! More

The salesman was honest and upfront with me and helped me find all possible ways I could save money. When I had a small issue with my vehicle, they gave me an even nicer model to use while they fixed it wit find all possible ways I could save money. When I had a small issue with my vehicle, they gave me an even nicer model to use while they fixed it with no cost to me. More

great place to buy a car. not only were Rich and Paul very nice. they were more then willing to help. everything about the experience was great very nice. they were more then willing to help. everything about the experience was great More

The process was easy and straight forward. I was in and out in no time at all. I also got a great deal on my trade. out in no time at all. I also got a great deal on my trade. More

Honestly, my first impression was, ok, crazy antics in the showroom (balloons, stuffed animals, money machine, energetic sales people, etc), I figured "ok great, another typical car dealer. Ugh. I hav the showroom (balloons, stuffed animals, money machine, energetic sales people, etc), I figured "ok great, another typical car dealer. Ugh. I have to say though, I was greeted outside the showroom by Emanuel and from that moment on it felt like anything but the typical experience. I had spoke to Dana on the phone before arriving, and she instructed me to see the manager, Rich Ward. He was kind of busy with some other customers, but he took a moment out of his time to shake my hand, introduce himself, and explain that he would have Emanuel show me any vehicle I wished to look at (not like other dealers that tried to FORCE me into what THEY wanted me to buy), and Rich would work all the numbers for me personally. Hmm... ok, I'll go along with it...for now, I thought. So Emanuel and I sit down and talk for a little bit, very nice and funny young man. I explained to him that I could afford no more than $300 a month and I wanted a Kia Sorento, I had a little cash down too and an old xxxxx. Isuzu for a trade in. Emanuel showed me all the options on various trim levels of the Sorento, and even showed me the used Sorentos they had there, like 10! All the other dealers I shopped at basically picked out a car, showed it to me, and then wanted to start working on payments, even before I drove it! Emanuel however even offered to let me and my girlfriend take the car for the night, just to make sure it's what we wanted before we talked the numbers game. Wow. Probably part of the reason I'm even writing this review. So different from the normal bully car dealerships I have been to this week. So , long story short, I picked out a mid level model, not all the bells and whistles, I don't need them, but enough that I felt comfortable with the car, and they even had the color I wanted too! Dark cherry, with a black interior. Now the hard part I was thinking. Nope. To my surprise Emanuel took down my offer, what I wanted as cash down, what I wanted for my trade in, and my monthly payments, (I had told him $300, knowing from other dealers I'd been too that it would probably be much higher). He said he was going to talk to Rich and he'd be back, but offered me a water and we were by the Tv, they have a bunch in the showroom, a big plus. I waited for the typical, no money for my old car, wayyyyy to much money down, and a payment that I could buy a BMW for. 5 Minutes go by, Emanuel comes back with 2 options for me, a purchase, a little higher than I wanted to be, and a lease option a little lower than the 300/mo. I didn't want a lease, asked him about the buy - what was the rate, what was my car worth, etc. I couldn't believe it - He called Rich up on the phone and Rich told him EVERY number I wanted to know. I was happy with the trade in, more than happy actually, it truly was a xxxxx :). But the APR was higher than I wanted. Well duh, they hadn't even run my credit, it's good (lot of hard work but finally got all this college debt paid down). After running my credit the payment dropped $20, $309 a month for a brand new Sorento! I was thrilled. So much easier, and MUCH MUCH lower than Jim Snorkey quoted me (don't advise that place - see future review). Emanuel and I shook hands, he paged everyone to thank me, and the whole place went crazy, sirens and lights, people came up to shake my hand. Just a really fun, not to mention rewarding (loving my car) experience. I went into the finance manager Josh, I think, nice as well, went over all my options, showed me how the interest breaks down in my peyment, and offered me extra coverages (I got GAP protection, it's a must - google it. My dad told me a horror story his friend had with out the Gap protection) When I was leaving Rich the manager thanked me for my purchase, my girlfriend got to take home a stuffed xxxxxx - giant stuffed animal, and she lovesssssss xxxxxxx, AND i got to go in their Money Machine! So fun, I only got $36 bucs, but just totally topped off a great time. I normally wouldn't write a review unless I absolutely hated it, or I was like mislead about what I'd find at the store. Have to say I will tell EVERYONE i know where I bought my Kia, and recommend Century III Kia to anyone. Love my car, Rich and Emanuel did a great job. Not your typical car dealer, no way. Awesome! More

They took advantage of a first time buyer way over charged me rushed me through everything do not ever go there go to Jim shorkey way better century3 are ignorant unprofessional crooks charged me rushed me through everything do not ever go there go to Jim shorkey way better century3 are ignorant unprofessional crooks More

I made an advance appointment to look at a car. I came 25 miles and coordinated with my spouse to meet so we could take a test ride together. Not only did they not have the car when we got there, they didn' miles and coordinated with my spouse to meet so we could take a test ride together. Not only did they not have the car when we got there, they didn't even know where it was. I set up the appointment the day before AND called them the same day to ask a question about the interior (leather or cloth) so as not to waste my time if it was not what I wanted. Then I called AGAIN outbid complete consideration to adjust my appointment time a half-hour earlier in case Paul had other customers. I was not shown the same consideration. It was bait and switch and complete disregard for my time which I do not have to waste. The salesman Pail assigned to us had no idea what was not friendly was pushy about other types of cars and then Paul had some lame excuse why the car wasn't there. I wouldn't recommend this dealer to anyone. I subsequently went to another dealership and bought a car 3 hours later. The experience was night and day. Professionalism and respect go a long way. I cannot say the same for Century III Kia. I should have been tipped-off by the pokemon-decor. There are WAY too many other dealers out there people! Don't use this one! More