Central Valley Automotive
Modesto, CA
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Awful customer service Made an appointment at 8:30 AM car wasn’t even touched until after 1:00pm. Told check engine light and code was probably due to a bad batch of gas b Made an appointment at 8:30 AM car wasn’t even touched until after 1:00pm. Told check engine light and code was probably due to a bad batch of gas because they couldn’t find anything wrong. I sat in lobby till 3pm to hear that. I was told I couldn’t get a rental because they needed to run a diagnostic first. which took them 7 hours so they felt it was good customer service to have me wait in the lobby for 7 hours! I also asked them to rotate my tires and it wasn’t done! They marked my form saying they were going to check tires and air and it wasn’t done either. When I questioned the service manager about it he looked at me and said “we don’t have mechanics waiting with wrenches in their hands for customers to pull up!” Rude, condescending, and unprofessional! I will never come here again! More
Great dealership with great people Central Valley Dodge is a fair and honest dealership and they work with you to help you get the car you really want. I would recommend them to all my Central Valley Dodge is a fair and honest dealership and they work with you to help you get the car you really want. I would recommend them to all my friends and family. More
NEW TRUCK PURCHASE Very pleasant buying experience very helpful sales staff . David furtado made sure we got the specific ram truck we requested. Big thank you to sa Very pleasant buying experience very helpful sales staff . David furtado made sure we got the specific ram truck we requested. Big thank you to sales staff More
Great service! Brenda Rosales helped me alot with my purchase, she went above and beyond to help me get the car i want. I appreciate your help. Brenda Rosales helped me alot with my purchase, she went above and beyond to help me get the car i want. I appreciate your help. More
Exceptional service. Central Valley Dodge staff really takes care of you. Brenda Rosales is amazing! The team worked very hard to find the vehicles we wanted and made the Central Valley Dodge staff really takes care of you. Brenda Rosales is amazing! The team worked very hard to find the vehicles we wanted and made the whole experience very comfortable and friendly. Not pressuring at all. Loved it. More
Poor service no follow up Had our vehicle for 3 days and each day I had to call them to find out what was going on. Some xx about trying to finding a part from another dealer. Had our vehicle for 3 days and each day I had to call them to find out what was going on. Some xx about trying to finding a part from another dealer. Ended up getting from their distributor but again no follow up call to let us know what was going on. Could have driven the vehicle for 2 days while waiting for part. When the dealership reads this they will know who wrote this but I don’t care because I come from a customer service background and what I experienced was very poor service. I would never recommend this company for repair work. More
New Vehicle Purchase Everyone was very kind and willing to go out of their way to accommodate our schedules; especially our salesman, Jarrod Carson. Fast and great car buy Everyone was very kind and willing to go out of their way to accommodate our schedules; especially our salesman, Jarrod Carson. Fast and great car buying experience! More
Excellent Dealership This is by far the best dealership I have ever gone to. I was helped by Joe Zarate and he was excellent! I ended up going home with a 2018 Jeep Wrangl This is by far the best dealership I have ever gone to. I was helped by Joe Zarate and he was excellent! I ended up going home with a 2018 Jeep Wrangler and have been so happy with it. The customer service is excellent and the prices cannot be beat. If you’re looking for an honest dealership this is the place to go! More
Excellent Experience at Central Valley Auto! I just bought my third car in a row from Central Valley Chrysler Jeep Dodge Ram Fiat since 1999. Hayward Magana, my salesman was absolutely amazing! H I just bought my third car in a row from Central Valley Chrysler Jeep Dodge Ram Fiat since 1999. Hayward Magana, my salesman was absolutely amazing! He was extremely knowledgeable on all the cars that I inquired on, he was dedicated, very reliable and not pushy at all! Buying cars is normally a very stressful situation for me, but Hayward made it a breeze! He sent me information via text, phone call and email. He found the exact car with all the specs I wanted and brought it to me. He actually even brought the car to our house for my husband to see and drive, as he was unable to be with me when I initially went to the lot. He also offered to bring the car to us at our home for final purchase. Hayward offered me help with anything I might need going forward with all the new fancy computerized features on my 2018 Dodge Durango R/T. I literally cannot stress this enough—if you want a knowledgeable, honest, reliable and caring person to help you find your car, look no further than Hayward Magana at Central Valley Auto! I also had the extreme pleasure of dealing with his manager Jeff Surber. He was awesome! He is the man that arrived at the final price and agreed on my trade-in amount. He was very honest, up front and got down to business as not to delay the process at all. He was extremely fair and it was a great pleasure working with him. Lastly, Jonathan Guzman, the finance manager was a pleasure to work with as well. He was pleasant, knowledgeable and helped not to delay the process! I must add that purchasing my last 2 vehicles: Dodge Durango in 1999 and Jeep Liberty in 2010, also purchased at Central Valley were stressful purchases, but I returned because I love their products! This time? Buying my 2018 Dodge Durango R/T?! Things have just gotten better & better; everything was streamlined, I had no stress and Hands Down, Central Valley Chrysler Jeep Dodge Ram Fiat is by far the BEST dealership with the BEST salesman Hayward Magana for your next car! More
No-pressure but very helpful. We love our Jeeps When I got there, there was no pressure. William and Jose were extremely knowledgeable and polite. This place is very professional. We have been lo When I got there, there was no pressure. William and Jose were extremely knowledgeable and polite. This place is very professional. We have been long time and loyal customers. When I think of great service, I think of Central Valley Chrysler, Jeep, Dodge Ram. More