Central Maine Chrysler Dodge Jeep Ram Fiat

These people go out of their way to get you the deal! My wife and I had been long time customers at another dealership, which was a family run business, with a family attitude. We had purchased 14 vehicl My wife and I had been long time customers at another dealership, which was a family run business, with a family attitude. We had purchased 14 vehicles from that dealership during our time with them. A few years ago that dealership sold to a more "corporate style dealership". The service and attitude towards customers tanked and we told them we'd never be back. My wife and I were devastated! Where were we going to find another dealership that would treat us like we had been in the past! Our search is over! We found Central Maine Motors in Waterville, Maine. The staff there go out of their way to get you a deal that you can live with and they clearly care about their customers...that family feeling is back! Garrett Gallagher is great! I highly recommend Central Maine Motors! They also got me in to something I have been wanting for years...MY HEMI! Steve More

Horrible Good evening, I am writing to you because I am dissatisfied with my experience at the dealership that I had on Monday with Garret purchasing a new Good evening, I am writing to you because I am dissatisfied with my experience at the dealership that I had on Monday with Garret purchasing a new 2018 Grand Cherokee Trailhawk. I actually came back to Garrett because I also purchased a Jeep Cherokee Trailhawk from him two months ago. At the time he was a great help on getting my vehicle financed though when I came to pick up the vehicle there was damage to the door that was not discussed or repaired previous to be picking up the vehicle leading to me having to sent an additional appointment for service to have it corrected because it wasn’t completed before the sale, as well as some issues with the transmission. Service was great and they did get everything taken care of. So when I decided to trade in my other Jeep that I have owned for awhile I reached out to Garrett because he did put in at least a good effort and I'm new to doing business in that area, as I recently started a position as a manager at the T-Mobile call center. I had look at the vehicles online as I knew I was looking for a Grand Cherokee Trailhawk and you did have one available as well as a few others I looked at. I corresponded with Garrett via email over a few days and he was able to get me approved on the 2018 New Grand Cherokee Trailhawk that you had in stock. We set an appointment for Monday for Me to come in and complete the sales and trade. From here on out the transaction went down hill. When I arrived at the dealership at 5pm and checked in Garret wasn’t even available and was paged multiple times to then pull into the deal shop about 35 minutes later, and was helping another customer. In this time I noticed that there were scratches on the hood of the trailhawk when I was told it was in perfect condition. I address that with him and was told that it just needed to be bugged out and he sent it back to recon. We then went inside to complete paperwork which also was not ready and I had to continue to wait while Garrett worked on another appointment and sent someone over to handle part of the sale. Then when the paper work was brought over to the desk, now well past 610pm. I advised him I needed to pick up my children at 645pm in Topsham. Then when we were to the end of the paperwork and I brought up the scratch on the hood again of the BRAND NEW VEHICLE I was told it would need to be fix with a touch pen. I did not realize that that was what he considered an acceptable fix, and that it would Need to gone over a few times. At this point with the cost of the vehicle I just signed for that had damage on it caused at the dealership he wanted me to sign that nothing was owned to me by the dealership on the paperwork and when I brought that up I had to fill in the damage information myself because he was in such a hurry. When we went out to the vehicle he hurried through the features of the vehicle and I literally receive zero personal attention through the entire purchase. I know he was hurrying for another appointment because again he was being paged for another customer. One top of all that we had to return title paperwork for my trade as at that time I had a co-signer and when my husband dropped it off Garrett told us to ensure we picked up additional paperwork we needed, when my husband arrived this evening no one seemed to know what he was talking about and even when Garrett was called he didn’t have a clue. Also again after being told to come at 5 my husband waited again. Which is just poor service all around. This is beyond frustrating because I was already approved for financing and going to purchase the same vehicle at Lee Dodge in Westbrook as I have had my service done there for years but I returned to Garrett because I wanted to give a smaller dealership my business. After this experience I’m regretting my choice. I speak with a large amount of people in my work and I always recommend businesses that value the customer. I could never recommend the dealership after the way I was treated and how I ended up leaving the dealership that day. I’m beyond disappointed because Lee was able to give me a me a little bit better of a deal but I came back to your dealership on principle and the effort Garrett had originally put in. There was effort to get the sale and than I couldn’t have matter one bit. How could a brand new vehicle be sold with scratches on the hold and the buyer told it would be fixed, and then after the paperwork is done, the resolution is a touch up pen. Do you think that sounds correct and reasonable? I never in my life thought I would say I wish I had done business with Lee Dodge, but my experience was nothing short of a disappointment and believe me if I could return the vehicle and undo the transaction I would. That is the level of disappointment I have with everything that has happened with this vehicle purchase. Buying a new vehicle should be exciting and a great experience, I manage sales people and would never tolerate my associates treating a customer in this fashion. More