Central Houston Nissan

As the owner of a Nissan Frontier for 10 years and deciding it was time to begin looking for a new vehicle, I decided to visit Baker Nissan South. I was assisted during my visit by Chris Bennett, Ed deciding it was time to begin looking for a new vehicle, I decided to visit Baker Nissan South. I was assisted during my visit by Chris Bennett, Ed Jackson and Edy Woodward. I appreciate the time, information and assistance each of them gave me. They made my visit a pleasant experience and my decision to purchase my new 2012 Nissan Frontier an easy one. I also appreciated Steve Dean's personal thank you before I left. More

This was by far the WORST experience ever searching for a new car for my daughter! Long story, but I do not want to miss anything. It started off with the salesman Joseph not return calls regarding online in new car for my daughter! Long story, but I do not want to miss anything. It started off with the salesman Joseph not return calls regarding online inventory after I emailed all my personal info and filling out online finance application. I had to call him three different times only to be told he was busy with customers and forgot to return my calls. (I was a potential customer as well…DUH) Then I called to complain to manager TJ and he left me on hold FOREVER! Called back and he said he was busy. Called the next day and I complained to Anthony, finance manager, that my info had been ran to multiple banks for approval and I never even had a salesman to help me. He apologized and said that wasn’t true and he would personally take care of me. Told him I was dealing with another dealership and would like to compare prices. I said he understood and to come by on Saturday. I went by dealership on Saturday at 1:00pm but Anthony was busy. I met salesman Corey and asked if he could show me vehicle while I wait for Anthony. He was very playful, cheery, and telling me he is new from Louisiana. He really sold me on a car for my daughter. After waiting a few hours, I told them I will leave and come back with my daughter. Came back at 5:00pm and they still did not have time. My daughter and I walked the lot looking at cars and I motioned for Corey to come show me car. He shook his head no. When we walked back to the building, I asked why he didn’t come so he could get stock #. He told me he was not walking back out there. By this time I am fuming! I had to ask for my daughter’s key for her trade in car several times. I finally got the keys back and said I was going to other dealership. Said goodbye and Corey just looked at me without saying a word. I looked back in front of everyone and asked why he didn’t even have the common courtesy to say goodbye. He said goodbye with a frown. As I was driving off, Damarcus came out to stop me and gave me numbers for car for my daughter and finance rate. I told him I am going to other dealership to see what they can do, but if I came back, Corey is not to get the sale! He was rude and very unprofessional. I am in sales and would never treat a customer like he did. I am a big stickler about customer service. Damarcus apologized profusely for Corey’s behavior and said he would take care of me if I came back. Well, after my HORRIBLE experience, Fernando and Benjamin over at Sterling McCall Nissan made everything better! I purchased my daughter a 2013 Versa SL! Top of the line model! The payments are where I needed them to be and everyone over there were so professional. Got top dollar for my trade in too. All the other salesmen congratulated us on my new purchase and shook our hands. It was the most wonderful experience! Baker Jackson Nissan needs their staff to train and learn from Sterling McCall Nissan how to treat customers. More

Chris and Steve were personable, honest, direct, helpful in giving answers and directions on my car decision. They allowed me to take the car by myself and explore which meant a great deal. in giving answers and directions on my car decision. They allowed me to take the car by myself and explore which meant a great deal. More

We had a stress-free, pressure free buying experience at this dealership. I can only hope that we have similar great service experience. My thanks to Benson and Tony Marinoni. this dealership. I can only hope that we have similar great service experience. My thanks to Benson and Tony Marinoni. More

I have been purchasing Nissans for over 25 years. Always find them to be sturdy, reliable, attractive vehicles. This dealership overall was nice, all the employees I dealt with were professional. And I lo find them to be sturdy, reliable, attractive vehicles. This dealership overall was nice, all the employees I dealt with were professional. And I love my new Rogue, it rides beautifully and is so pretty! I love having a GPS system built in. More

When I visited Baker Nissan I was still comparing different cars. I was honest with Chris and told him that I was not ready to buy. He did not put any pressure on me. We talked for a while about t different cars. I was honest with Chris and told him that I was not ready to buy. He did not put any pressure on me. We talked for a while about the specifics of the cars he thought I might be interested in. He was honest about the strong points of each car and asked questions about my lifestyle. At first he thought I might want the Murano but that didn't fit and then he recommended the Maxima, but I wanted a LOT of front leg room and the Altima actually has more room. We took a test drive in two different models and he was very patient with all of my questions. When I left I had his card but also there was no commitment that I HAD to call him back or even come back to the dealership One of the things we discussed during my first visit was the car color and interior finish.I will revisit that topic shortly. The following day Chris and I had a brief conversation. It was more of a follow-up call just to find out if I had any further questions. Still no pressure to commit. He knew I was visiting other dealerships. I did visit another dealership but I was very disappointed with their sales pitch and further did not enjoy the test drive. I called Chris back and told him I would be back on Saturday, two days away. I reiterated that I wanted a Nissan Altima in Storm Blue with a beige interior. It turned out that there wasn't as single blue car within a 900 mile radius. Where did they all go? Chris called me back and then gave me the choices available. I wasn't married to blue, but I definitely wanted a beige interior. In the heat of Houston I did not want a dark interior so charcoal was out, as far as I was concerned. Chris called me back twice more. He had called around and the only car with the beige interior had a black exterior and I would not even consider that. Finally, I switched my preference to a Java Metallic and it would be a charcoal interior. Sigh! I could handle that combination because. Thoughi it might appear that I was concentrating on the superficial, in my mind, I could do that, because what was most important is that the Nissan Altima was the vehicle that I wanted. It had the gas mileage, the reliability,and all additional features I wanted. and Baker Nissan would handle my maintenance Still, I kept poring over the NissanUSA website and convinced myself that I would be fine with the Java Metallic. Bright and early Saturday morning I arrived at the dealership and Chris was waiting for me. Once I sat down and we got the pleasantries out of the way, he had this huge smile on his face and told me he had a surprise for me. He wanted to show me my car. I walked out the building and in the front of the sales office was the sweetest Altima in a gorgeous bronzish/brownish grey color. My Java Metallic! I was so happy BUT when I came closer and looked into the car, the interior was the beige leather. That was the huge surprise. I WAS THRILLED. I feel in love right at that moment. It was perfect. That was the surprise. While Chris was searching for the that exterior/interior combination I wanted and and coming up empty, one of the other dealers got a lead on a car that fit what I wanted but was at another location. They had arranged to have the car brought in for my arrival that Saturday morning. In my opinion that is service going above and beyond. I took care of my paperwork, met a few more people who shepherded me through the process of claiming my Java Beauty - aka JB. I want to also thank Josh Alderete who put in serious phonetime that morning securing a great deal on my insurance. I would recommend Chris Bennett and Baker Nissan highly. He is ethical and a wonderful salesman, who seriously cares about his customers. Getting a car is like marriage. This marriage Baker Nissan officiated and I am looking forward to a happy, long and loving relationship with JB. More

This would be my second car with Baker Jackson and my second with Billy. He is awesome. Very friendly and attentive. I would gladly recommend Billy and Baker Jackson to all my friends and families. second with Billy. He is awesome. Very friendly and attentive. I would gladly recommend Billy and Baker Jackson to all my friends and families. More

This is my third Murano purchased at this dealership. This was my first time purchasing a used vehicle. Mo was very friendly and knowledgeable of the Murano. John Mesa was also very friendly and inform This was my first time purchasing a used vehicle. Mo was very friendly and knowledgeable of the Murano. John Mesa was also very friendly and informative during the financing process. More

This is my second vehicle purchased at this facility and the service has gotten even better. Edy was amazing in helping me in the service department in helping me maintain my last vehicle which led me to C the service has gotten even better. Edy was amazing in helping me in the service department in helping me maintain my last vehicle which led me to Chris Bennett in my purchase of my new Pathfinder. Chris was very knowledgeable about all the vehicles attributes and was very upfront with all his insight. They gave me the price I wanted on the vehicle and made it an extremely easy decision. This was best experience I have had so far in purchasing a vehicle and will be back for my next. More

I cant thank Chris Bennett enough for his knowledge and expertise in the car industry. I called him told him what I was looking for and the price I was willing to pay, he got me approved and in andd put t expertise in the car industry. I called him told him what I was looking for and the price I was willing to pay, he got me approved and in andd put the dealership in less than two hours. Its comforting to know tha someone actually cares about the customers wants and needs and not just looking for a sale. Chris Bennett rocks! More