Central Houston Nissan

Iam the owner of a 2014 Nissa Senter. On Saturday 6/25/22, I brought my vehicle in for a scheduled appt. at 8:30. After waiting for several hours, I decided to call spoke with Alex Rodrig On Saturday 6/25/22, I brought my vehicle in for a scheduled appt. at 8:30. After waiting for several hours, I decided to call spoke with Alex Rodriguez at 2;05 p.m. not knowing he had left for the day due to a family emergency. Alex stated he left one of his co-workers in charge. I called again on Monday 6/27/22, and no one called me about any update. I called T 12:30 p.m. after being put on hold, and then having the phone hung up in my face. At 3:25p.m. I spoke with someone named James. He said the car was still being looked at. I've called several times today Tuesday 6/28/22 and was intentionally hung up on. I called again spoke with Jigo at 12:00 he stated that my car would be ready today Tuesday 6/28/22 before closing. Never heard from anyone. Wednesday 6/29/22 will be 4 days been without my vehicle. Your service department states "When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. That's not the experience I received. After this experience and lack of communication and service, I will never purchase a vehicle or recommend you to anyone. Carmen Edwards 6/28/22 More

Alex Rodriguez of Central Houston Nissan is a superb Service Advisor! He guided me through the repair process with skill and great courtesy - a real plus for this outstanding dealership! I highly rec Service Advisor! He guided me through the repair process with skill and great courtesy - a real plus for this outstanding dealership! I highly recommend Mr. Rodriguez and Central Houston Nissan for excellent service! More

I brought my car in for oil change. Timely service. Jesus was tentative and very helpful. Timely service. Jesus was tentative and very helpful. More

New car salesman Asian guy was so rude to me and my son. Did not introduce himself an did not ask our names Gave us a price and it was like take it or leave it Rude and disrespectful and should not be i Did not introduce himself an did not ask our names Gave us a price and it was like take it or leave it Rude and disrespectful and should not be in Sales More

Thank you to Alex Rodriguez! He is always attentive and has top quality customer service everytime I come in for service. He is always attentive and has top quality customer service everytime I come in for service. More

Was told I could get the Truck with 0 down. When I got there I was told because my credit is less than perfect I would have to have at least a third of the total cost and payments would be at l When I got there I was told because my credit is less than perfect I would have to have at least a third of the total cost and payments would be at least 900. A month. The truck may be worth that to someone else but not to me. I will not be coming back will not recommend either. More

Thank you Roderick for showing me the best way how to buy a car thanks so much. a car thanks so much. More

The service representative I spoke to today was rude for no reason. I called to ask about sensors on my windshield. I asked a follow up question and he responded “I guess you weren’t listening.” He said his no reason. I called to ask about sensors on my windshield. I asked a follow up question and he responded “I guess you weren’t listening.” He said his name was Simon. More

I had the worst experience with this dealership. Their BBB rating is awful. BBB has a red-letter warning about this dealership for deceptive practices dating back to 2017. I found a car online with Their BBB rating is awful. BBB has a red-letter warning about this dealership for deceptive practices dating back to 2017. I found a car online with them and went in based on the price. I sat in the dealership for a bit over 4 hours! Price of car and amount I VERBALLY agreed to finance were grossly inflated on sales contract. I was rushed through signing with ZERO explanations of added fees etc. Unfortunately, I didn't catch it. Now I have a 2016 car that is costing me over $44,000. I'm a single mom of four and this is breaking me. So shameful that a dealership can't be trusted and is taking advantage of people. This doesn't even begin to describe the calls, emails, and promises for free oil changes and paint chip repairs that were NOT honored. More

Roderick Pettway is the reason I give CHN a 5 star rating. He is a man of his word!”He does what he says he will do.” He is always pleasant and upbeat! rating. He is a man of his word!”He does what he says he will do.” He is always pleasant and upbeat! More