Central Houston Nissan

I have had a great experience dealing with Rolando Murillo during my visits to the dealership to have my car maintenanced. Becuase of the type of service that he provides I continue to bring in my Ro Murillo during my visits to the dealership to have my car maintenanced. Becuase of the type of service that he provides I continue to bring in my Rogue to him for its regular maintenance as well as any issues that I may come accross. He is always very informative and helpful when presenting me with the needs that my car requires during the visit and I feel that I am able to trust his feedback as it is always very detailed and addresses any concerns that I have. More

Pleasant car buying experience which is rare in this industry. Ed was very professional, understood what I was looking for, worked hard to get me a competitive trade value and the sales price, and expla industry. Ed was very professional, understood what I was looking for, worked hard to get me a competitive trade value and the sales price, and explained all the features in detail. No dealer add-ons like you find at other dealers and there was no additional sales pitch to sell their extra services. Highly recommend this dealer under new ownership and Ed particularly... More

I went into to this dealership as a first time buyer,i had been researching online and saw a a decent 2006 Nissian Altima for under $8000. I was looking to finance a cheap car. As soon as i walked in i wa had been researching online and saw a a decent 2006 Nissian Altima for under $8000. I was looking to finance a cheap car. As soon as i walked in i was greeted by a polite front desk clerk and then introduced to MJ. He was very knowlegable and explained to me why it would not be a good idea to finance a old car. Me being a person with awful credit i really did not think a major dealership would take a chance and give me a car. MJ worked his magic and I was approved for a loan and was able to get a 2011 Nissian Altima 2.5S. The process was long but it was worth it. More

I bought a 2013 Rouge for a great price. It was never detailed, as promised - was dirty inside when I got it. Also I was promised that it would have a full tank of gas, but it only had 1/4 a tank. Althou detailed, as promised - was dirty inside when I got it. Also I was promised that it would have a full tank of gas, but it only had 1/4 a tank. Although I got a great deal on the vehicle, the customer service was lacking. I also had to buy an owner's manual and floor mats for the vehicle, and it only had 3000 miles on it! Great customer service helps create return customers. More

Overall experience was great especially with the quickness of service and the speed of the process in sales. Finance was an incredibly easy and suprisingly pleasant. quickness of service and the speed of the process in sales. Finance was an incredibly easy and suprisingly pleasant. More

Chris Bennett made my experience at Central Houston Nissan painless. He was friendly, funny, professional, knowledgeable, and very helpful. I was at a few other dealerships before I went in to see Chri Nissan painless. He was friendly, funny, professional, knowledgeable, and very helpful. I was at a few other dealerships before I went in to see Chris and he completely surpassed my expectations and is not even comparable to any of the other salesmen. He knew I didn’t want to purchase a new vehicle, and he did not pressure me whatsoever. There was no back and forth, we talked price and then the car was mine. Even after coming back the following day for an inspection on the vehicle I had just purchased, Chris had me in and out of the door in less than thirty minutes – now that’s service! I will definitely recommend Chris Bennett to my friends and family! More

I have used this dealer since March 2013. The first 6 months were ok. During my last 2 visits to have service done on my car, I have had nothing but problems! Customer Service is horrendous! If you call months were ok. During my last 2 visits to have service done on my car, I have had nothing but problems! Customer Service is horrendous! If you call them, you will be transferred over and over because no one wants to help you. This morning I was transferred back to the operator TWICE!!! On my last service, Friday, January 3, 2014, I went in to get the 15,000 mileage service done which takes 2 to 4 hours. I had things I needed to do so I decided to rent a car. I waited at the rental desk for 30 minutes as they kept paging the guy-Mike to come help me. After an hour, I went back to the desk and he was there waiting. I did a one day car rental and they charged me $200. I did not understand this as most rentals only authorize the initial amount. When the service center called me to tell me that my car was ready, I decided to take the rental back the same day. Mike, again, was not at the front desk. I went ahead and decided to pay for my service. At the dealership they charge $199 for the service I received, but online they advertise as $182. When I checked in my car, the guy said they would honor the online price instead. He wrote it on my signed paperwork when he took the keys. When I received my bill, the full $199 was charged and he told the lady to refund me. I was very thankful for him on this day. He was the only one that showed me ANY customer service! Back to the rental-- after I paid for my service, Mike had still not returned from "lunch". The service rep that fixed my bill said he would check the car in for me, and the cashier said she would email me the receipt showing my refund. I waited 5 days and my refund had still not shown in my account. This morning I called up there and after being transferred so many times I finally reached Shanelle...?? She said my account still showed they owed a refund. I asked her why was it not refunded on Friday when I returned the car and she could not tell me why. I will not be using this dealership anymore because they have no idea how to provide customer service or follow up on returning customers!!!! More

We went on a night that was FREEZING! One of the sales guys, Robert, braved the cold and wind and came to chat outside. Told us "we will not lose a deal on price" and we proceeded to find a Used Murano. guys, Robert, braved the cold and wind and came to chat outside. Told us "we will not lose a deal on price" and we proceeded to find a Used Murano. Then, we went inside to the warmth, and started discussing price. I am amused by the "car guy" negotiations, so we spoke to salesman, then sales manager, then the Sales & Finance Manager. We knew what we wanted to pay, and kept strong to that price. Once they decided we were serious, and the price was not unreasonable, they got close enough for us to make a deal. THEN, they gave us 1.69 financing, BETTER THAN OUR OWN CREDIT UNION! The final Finance Manager part was painless, they cleaned the car up GREAT, overall great experience, plan on doing more business with them! More

I had a horrible experience with this dealership. The sales consultants lie at your face. There are multiple issues I had with this dealership: 1. No gift card worth $25 received as claimed on their web sales consultants lie at your face. There are multiple issues I had with this dealership: 1. No gift card worth $25 received as claimed on their website upon test drive (it doesnt require you to buy the vehicle) 2. Asked us to come over to the dealership saying that the sales consultant is getting the car ready for us. It was a white lie as when we reached there, we were asked to complete the paperwork and were told that the car will be at the dealership in 30 mins-1 hour time frame. 3. The dealer took our card information and SSN information to get the credit approval in the mean time and ran credit check. We had the approval of the credit as per the salesman and mentioned that he will get back to us as soon as the car comes back to the dealership as their driver is on the way. We waited for 3 weeks until we received any information about the mysterious driver our salesman says that either he is just sending out or is on the way to another dealership to get the car. 4. When we called the sales manager to inquire about the car he says, "Well, you know I'm am a failure as I am not able to provide you the car so DO NOT CALL BACK AGAIN!!!". More

Just wanted to say I had a wonderful experience purchasing a new vehicle from Central Nissan. Adam Harkins and Travis Parker did a phenomenal job on helping me find a car. I was very stressed out a purchasing a new vehicle from Central Nissan. Adam Harkins and Travis Parker did a phenomenal job on helping me find a car. I was very stressed out about purchasing another car and they made it very easy and stress free. Thank you guys so much. I love me new car !! I will always recommend Central Nissan for anyone looking for a new car!! More