Central Houston Nissan

Very Happy! Chris Bennet and the Finance Dept did a great Job helping us out, i know who to go to next time i am looking for another car Chris Bennet. Chris Bennet and the Finance Dept did a great Job helping us out, i know who to go to next time i am looking for another car Chris Bennet. More

Great experience Thanks Chris, you were awesome! In less than 8 hours we were approved and drove off with a brand new 2014 Nissan Versa. Chris, you made my daughter' Thanks Chris, you were awesome! In less than 8 hours we were approved and drove off with a brand new 2014 Nissan Versa. Chris, you made my daughter's first car buying experience pleasant and worry free. More

Walked into the dealership to buy a certified pre owned car on Jan 11, 2014. Eric Tucker was the salesman and pitched in a just brought in Nissan Altima as certified pre-owned. Signed the paperwork as cert car on Jan 11, 2014. Eric Tucker was the salesman and pitched in a just brought in Nissan Altima as certified pre-owned. Signed the paperwork as certified pre-owned and financed through NMAC. That's when the problems began. I was promised a clean vehicle which will be reconditioned because it is going to be a certified pre-owned. Was called into the dealership to take delivery, which I did and drove off. Mid way to home I realized that the so called certified pre owned car has no running AC!!! Called the dealership next day and they said it shouldn't happen and asked me to drive back 25 miles so they can inspect the vehicle. They did the inspection and agreed that the AC was broken. To rectify this, I was offered a service rental till they fixed it. Drove the service rental for 3 weeks (yes 3 weeks) till they fixed the car. Got a call and went in again, returned the service rental and took delivery again. Knowing their shoddy service I checked the AC and would you believe it, it was still not working!!!! Was asked to drive the service rental for another week till they fixed it again and was offered a re-painted rear bumper (had a bunch of scratches for previous owner) as sorry note. Went there again to pick up the car and it was finally derivable after a whole month of paying for it. It just keeps getting better though. The vehicle was bought on January 11, 2014 and had not received the metal plates till March 10th. When I called the dealership they said that DMV is backlogged and so its taking longer. Called DMV the same day and they said the dealership has not filed paperwork with them yet!!!!! So called the dealership again and the evening clerk by the name of Trinidad basically told me that I am lying and that talking to DMV for the plates was a mistake on my part and I am accusing the dealership of wrongdoing. This front desk /evening receptionist is extremely rude, cocky and sassy. I have a firm belief that a company that employs these kind of people will be overall pretty pathetic so politely left a message to some business manager (was forwarded to her after multiple re-routing) that the plates are expiring and asked for a resolution. NO RESPONSE!!!! . Called in the title clerk the next day and she told me "Yes, we have not filed the paperwork yet (60 days after the car was signed for), we will expedite it now and you should get your metal plates next week. In the meantime, because your plate is expiring we will overnight another paper plate (third one) to you to take care of you in the meanwhile. Well, the plates are expired now and the "Overnight Delivery" never came in. Basically I have a certified pre-owned vehicle that I can not legally drive because of the incompetence of the people at the dealership and the sheer arrogance and ineptitude of the employees there. The dealership has already given me 2 paper / temp license plates. The DMV officer told me dealerships can legally issue only one set of paper plates/ temp plate but I guess rules are made for lesser people and Central Houston Nissan is above all rules. The whole car buying experience at Central Houston Nissan has been horrible. They sold a car as "Nissan Certified Pre-Owned" and tried to deliver it without a working AC!! When I complained, they gave me a loaner car while trying to fix the car. It took them 20 days to fix it. While picking up the car I noticed that the AC was still broken, no air was blowing through the vents and so had to leave the car with them again. It took them 10 more days to fix the car again and I finally got the car after a full month of having paid for it. The dealership flat out refused to take the car back and kept giving me a loaner car to drive. I have made 4 round trips to the dealership during this mess (25 miles each way) and in return for my inconvenience all I was offered a full tank of gas and 4 oil changes which was so pathetic I swore that I will never step a foot in their facility. Such dealerships exist in this day and age is something I can not fathom. Please beware of their practices do not fall prey to them. More

I have had a great experience dealing with Rolando Murillo during my visits to the dealership to have my car maintenanced. Becuase of the type of service that he provides I continue to bring in my Ro Murillo during my visits to the dealership to have my car maintenanced. Becuase of the type of service that he provides I continue to bring in my Rogue to him for its regular maintenance as well as any issues that I may come accross. He is always very informative and helpful when presenting me with the needs that my car requires during the visit and I feel that I am able to trust his feedback as it is always very detailed and addresses any concerns that I have. More

Pleasant car buying experience which is rare in this industry. Ed was very professional, understood what I was looking for, worked hard to get me a competitive trade value and the sales price, and expla industry. Ed was very professional, understood what I was looking for, worked hard to get me a competitive trade value and the sales price, and explained all the features in detail. No dealer add-ons like you find at other dealers and there was no additional sales pitch to sell their extra services. Highly recommend this dealer under new ownership and Ed particularly... More

I went into to this dealership as a first time buyer,i had been researching online and saw a a decent 2006 Nissian Altima for under $8000. I was looking to finance a cheap car. As soon as i walked in i wa had been researching online and saw a a decent 2006 Nissian Altima for under $8000. I was looking to finance a cheap car. As soon as i walked in i was greeted by a polite front desk clerk and then introduced to MJ. He was very knowlegable and explained to me why it would not be a good idea to finance a old car. Me being a person with awful credit i really did not think a major dealership would take a chance and give me a car. MJ worked his magic and I was approved for a loan and was able to get a 2011 Nissian Altima 2.5S. The process was long but it was worth it. More

I bought a 2013 Rouge for a great price. It was never detailed, as promised - was dirty inside when I got it. Also I was promised that it would have a full tank of gas, but it only had 1/4 a tank. Althou detailed, as promised - was dirty inside when I got it. Also I was promised that it would have a full tank of gas, but it only had 1/4 a tank. Although I got a great deal on the vehicle, the customer service was lacking. I also had to buy an owner's manual and floor mats for the vehicle, and it only had 3000 miles on it! Great customer service helps create return customers. More

Overall experience was great especially with the quickness of service and the speed of the process in sales. Finance was an incredibly easy and suprisingly pleasant. quickness of service and the speed of the process in sales. Finance was an incredibly easy and suprisingly pleasant. More

Chris Bennett made my experience at Central Houston Nissan painless. He was friendly, funny, professional, knowledgeable, and very helpful. I was at a few other dealerships before I went in to see Chri Nissan painless. He was friendly, funny, professional, knowledgeable, and very helpful. I was at a few other dealerships before I went in to see Chris and he completely surpassed my expectations and is not even comparable to any of the other salesmen. He knew I didn’t want to purchase a new vehicle, and he did not pressure me whatsoever. There was no back and forth, we talked price and then the car was mine. Even after coming back the following day for an inspection on the vehicle I had just purchased, Chris had me in and out of the door in less than thirty minutes – now that’s service! I will definitely recommend Chris Bennett to my friends and family! More

I have used this dealer since March 2013. The first 6 months were ok. During my last 2 visits to have service done on my car, I have had nothing but problems! Customer Service is horrendous! If you call months were ok. During my last 2 visits to have service done on my car, I have had nothing but problems! Customer Service is horrendous! If you call them, you will be transferred over and over because no one wants to help you. This morning I was transferred back to the operator TWICE!!! On my last service, Friday, January 3, 2014, I went in to get the 15,000 mileage service done which takes 2 to 4 hours. I had things I needed to do so I decided to rent a car. I waited at the rental desk for 30 minutes as they kept paging the guy-Mike to come help me. After an hour, I went back to the desk and he was there waiting. I did a one day car rental and they charged me $200. I did not understand this as most rentals only authorize the initial amount. When the service center called me to tell me that my car was ready, I decided to take the rental back the same day. Mike, again, was not at the front desk. I went ahead and decided to pay for my service. At the dealership they charge $199 for the service I received, but online they advertise as $182. When I checked in my car, the guy said they would honor the online price instead. He wrote it on my signed paperwork when he took the keys. When I received my bill, the full $199 was charged and he told the lady to refund me. I was very thankful for him on this day. He was the only one that showed me ANY customer service! Back to the rental-- after I paid for my service, Mike had still not returned from "lunch". The service rep that fixed my bill said he would check the car in for me, and the cashier said she would email me the receipt showing my refund. I waited 5 days and my refund had still not shown in my account. This morning I called up there and after being transferred so many times I finally reached Shanelle...?? She said my account still showed they owed a refund. I asked her why was it not refunded on Friday when I returned the car and she could not tell me why. I will not be using this dealership anymore because they have no idea how to provide customer service or follow up on returning customers!!!! More