Central Houston Nissan

Poor Sales Tactics I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I not only found out that the truck had been sold, but to make matters worse, it was not a recent transaction. After texting with Betsy yesteday afternoon (the day before the appointment) and specifically requesting her to notify me if the vehicle was no longer available, she said okay. The dealer not only did not have the truck I had an appointment to view, but they had no other inventory in stock. I am very displeased with the customer service and lack of professionalism that was provided to me. I took time off of my job to look at a specific vehicle and Betsy had no courtesy towards me and the time that was taken away from me due to the dealer sales tactics. I rarely get upset enough to write an email about bad customer service, but this behavior is unacceptable and should not be tolerated by management. No one should have to put up with this kind of aggravation. Buyer beware and just deal with the salesman on current inventory. More

buying new car Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! More

Poor customer service! Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some a Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some assistance to get an extended temp license plate since the one that came with my new car is about to expire. Would not recommend this dealership at all. I've had other issues with them and regret buying my car here, should have gone to Sterling McCall, which is closer to where I live. More

Best experience ever! Very satisfied customer! Definitely would recommend buying a car from this dealership. They were very helpful and got us the best deal. Go see Miguel Very satisfied customer! Definitely would recommend buying a car from this dealership. They were very helpful and got us the best deal. Go see Miguel Mendez he will get you the best deal!!! More

HORRIBLE SERVICE Purchased a brand new 2014 Nissan Altima from here in December that experience was mediocre. Come March i need to cancel the warranty i purchased from Purchased a brand new 2014 Nissan Altima from here in December that experience was mediocre. Come March i need to cancel the warranty i purchased from them and the gap i have been getting the run around every since early March the customer service is horrible. It was so bad i never received any returned calls from managers like i was promised i had to get the Nissan Corp involved to process the cancellation for the warranty but i have to go through Central Nissan to cancel the gap. Needless to say its May and i have heard nothing I've called a couple of times with no resolution and encountered rude receptionist that let me know they have caller id by answering the phone saying and i quote " I know who this is I'm transferring you now" who by the way transferred me to the wrong person because she never asked who i needed to speak to. It's almost like I'm going to sell you this car and after that don't count on me to help with anything. I actually referred them clients that purchased cars from them i hate i did and i will never refer them another client. I actually work for a credit union that sends members out to dealers i will never send my members here. More

Disgusted with complete lack of service After purchasing a $35k car I am disgusted at the service of this dealer.......I'm missing several items....they do not reurn calls....my temp plates After purchasing a $35k car I am disgusted at the service of this dealer.......I'm missing several items....they do not reurn calls....my temp plates have now expired and I cannot get permenenat or even updated temp plates...yes I cannot even drive my car now without plates......the wouldn't uphold the advertised price, instead lying to me about stupid add ons like $4,000 fee for being a "Certified" pre owned..... More

My best experience ever My daughter and I came in originally to look at a pre-owned vehicles. We were greeted by one employee and then taken to Chris Bennett. This man worke My daughter and I came in originally to look at a pre-owned vehicles. We were greeted by one employee and then taken to Chris Bennett. This man worked tirelessly to get us what we needed. His enthusiasm was infectious. He was attentive and very reassuring. We explained our situation not only did he get my daughter a car, I left with a car also. We are now the proud owners of two new Sentras. This truly was the best experience I've ever had a car dealership. More

Very Happy! Chris Bennet and the Finance Dept did a great Job helping us out, i know who to go to next time i am looking for another car Chris Bennet. Chris Bennet and the Finance Dept did a great Job helping us out, i know who to go to next time i am looking for another car Chris Bennet. More

Great experience Thanks Chris, you were awesome! In less than 8 hours we were approved and drove off with a brand new 2014 Nissan Versa. Chris, you made my daughter' Thanks Chris, you were awesome! In less than 8 hours we were approved and drove off with a brand new 2014 Nissan Versa. Chris, you made my daughter's first car buying experience pleasant and worry free. More

Walked into the dealership to buy a certified pre owned car on Jan 11, 2014. Eric Tucker was the salesman and pitched in a just brought in Nissan Altima as certified pre-owned. Signed the paperwork as cert car on Jan 11, 2014. Eric Tucker was the salesman and pitched in a just brought in Nissan Altima as certified pre-owned. Signed the paperwork as certified pre-owned and financed through NMAC. That's when the problems began. I was promised a clean vehicle which will be reconditioned because it is going to be a certified pre-owned. Was called into the dealership to take delivery, which I did and drove off. Mid way to home I realized that the so called certified pre owned car has no running AC!!! Called the dealership next day and they said it shouldn't happen and asked me to drive back 25 miles so they can inspect the vehicle. They did the inspection and agreed that the AC was broken. To rectify this, I was offered a service rental till they fixed it. Drove the service rental for 3 weeks (yes 3 weeks) till they fixed the car. Got a call and went in again, returned the service rental and took delivery again. Knowing their shoddy service I checked the AC and would you believe it, it was still not working!!!! Was asked to drive the service rental for another week till they fixed it again and was offered a re-painted rear bumper (had a bunch of scratches for previous owner) as sorry note. Went there again to pick up the car and it was finally derivable after a whole month of paying for it. It just keeps getting better though. The vehicle was bought on January 11, 2014 and had not received the metal plates till March 10th. When I called the dealership they said that DMV is backlogged and so its taking longer. Called DMV the same day and they said the dealership has not filed paperwork with them yet!!!!! So called the dealership again and the evening clerk by the name of Trinidad basically told me that I am lying and that talking to DMV for the plates was a mistake on my part and I am accusing the dealership of wrongdoing. This front desk /evening receptionist is extremely rude, cocky and sassy. I have a firm belief that a company that employs these kind of people will be overall pretty pathetic so politely left a message to some business manager (was forwarded to her after multiple re-routing) that the plates are expiring and asked for a resolution. NO RESPONSE!!!! . Called in the title clerk the next day and she told me "Yes, we have not filed the paperwork yet (60 days after the car was signed for), we will expedite it now and you should get your metal plates next week. In the meantime, because your plate is expiring we will overnight another paper plate (third one) to you to take care of you in the meanwhile. Well, the plates are expired now and the "Overnight Delivery" never came in. Basically I have a certified pre-owned vehicle that I can not legally drive because of the incompetence of the people at the dealership and the sheer arrogance and ineptitude of the employees there. The dealership has already given me 2 paper / temp license plates. The DMV officer told me dealerships can legally issue only one set of paper plates/ temp plate but I guess rules are made for lesser people and Central Houston Nissan is above all rules. The whole car buying experience at Central Houston Nissan has been horrible. They sold a car as "Nissan Certified Pre-Owned" and tried to deliver it without a working AC!! When I complained, they gave me a loaner car while trying to fix the car. It took them 20 days to fix it. While picking up the car I noticed that the AC was still broken, no air was blowing through the vents and so had to leave the car with them again. It took them 10 more days to fix the car again and I finally got the car after a full month of having paid for it. The dealership flat out refused to take the car back and kept giving me a loaner car to drive. I have made 4 round trips to the dealership during this mess (25 miles each way) and in return for my inconvenience all I was offered a full tank of gas and 4 oil changes which was so pathetic I swore that I will never step a foot in their facility. Such dealerships exist in this day and age is something I can not fathom. Please beware of their practices do not fall prey to them. More