Central Houston Nissan

wendyj This was a great experience; started with the first phone call with Alvin, all the way to the following day driving off in my new car! Thank you all s This was a great experience; started with the first phone call with Alvin, all the way to the following day driving off in my new car! Thank you all so much for everything you guys did for me Chris, Shawn and Chad...I'll be back that's for sure More

Amazing Chris was beyond amazing!!!! Through out my whole process when I wasn't able to come to the dealership he did all the leg work for me and worked aroun Chris was beyond amazing!!!! Through out my whole process when I wasn't able to come to the dealership he did all the leg work for me and worked around my schedule when I went to get my car all I had to do was sign my papers and I was OUT! The car was beautiful would recommend him to anyone!! More

Excellent Experience!! Central Houston Nissan is an outstanding dealership dedicated to customer service and excellence! I purchased a 2014 Nissan Pathfinder and absolutely Central Houston Nissan is an outstanding dealership dedicated to customer service and excellence! I purchased a 2014 Nissan Pathfinder and absolutely LOVE it! Chris Bennett helped me find a vehicle perfectly suited for our family and Demarcus Phillips, sales manager, help ensure the price was within our budget. Rolando Murillo, in the service department, also made sure our needs were met when servicing our vehicle. I highly recommend this dealership if you are looking to purchase a Nissan! More

Poor Sales Tactics I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I not only found out that the truck had been sold, but to make matters worse, it was not a recent transaction. After texting with Betsy yesteday afternoon (the day before the appointment) and specifically requesting her to notify me if the vehicle was no longer available, she said okay. The dealer not only did not have the truck I had an appointment to view, but they had no other inventory in stock. I am very displeased with the customer service and lack of professionalism that was provided to me. I took time off of my job to look at a specific vehicle and Betsy had no courtesy towards me and the time that was taken away from me due to the dealer sales tactics. I rarely get upset enough to write an email about bad customer service, but this behavior is unacceptable and should not be tolerated by management. No one should have to put up with this kind of aggravation. Buyer beware and just deal with the salesman on current inventory. More

buying new car Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! More

Poor customer service! Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some a Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some assistance to get an extended temp license plate since the one that came with my new car is about to expire. Would not recommend this dealership at all. I've had other issues with them and regret buying my car here, should have gone to Sterling McCall, which is closer to where I live. More

Best experience ever! Very satisfied customer! Definitely would recommend buying a car from this dealership. They were very helpful and got us the best deal. Go see Miguel Very satisfied customer! Definitely would recommend buying a car from this dealership. They were very helpful and got us the best deal. Go see Miguel Mendez he will get you the best deal!!! More

HORRIBLE SERVICE Purchased a brand new 2014 Nissan Altima from here in December that experience was mediocre. Come March i need to cancel the warranty i purchased from Purchased a brand new 2014 Nissan Altima from here in December that experience was mediocre. Come March i need to cancel the warranty i purchased from them and the gap i have been getting the run around every since early March the customer service is horrible. It was so bad i never received any returned calls from managers like i was promised i had to get the Nissan Corp involved to process the cancellation for the warranty but i have to go through Central Nissan to cancel the gap. Needless to say its May and i have heard nothing I've called a couple of times with no resolution and encountered rude receptionist that let me know they have caller id by answering the phone saying and i quote " I know who this is I'm transferring you now" who by the way transferred me to the wrong person because she never asked who i needed to speak to. It's almost like I'm going to sell you this car and after that don't count on me to help with anything. I actually referred them clients that purchased cars from them i hate i did and i will never refer them another client. I actually work for a credit union that sends members out to dealers i will never send my members here. More

Disgusted with complete lack of service After purchasing a $35k car I am disgusted at the service of this dealer.......I'm missing several items....they do not reurn calls....my temp plates After purchasing a $35k car I am disgusted at the service of this dealer.......I'm missing several items....they do not reurn calls....my temp plates have now expired and I cannot get permenenat or even updated temp plates...yes I cannot even drive my car now without plates......the wouldn't uphold the advertised price, instead lying to me about stupid add ons like $4,000 fee for being a "Certified" pre owned..... More

My best experience ever My daughter and I came in originally to look at a pre-owned vehicles. We were greeted by one employee and then taken to Chris Bennett. This man worke My daughter and I came in originally to look at a pre-owned vehicles. We were greeted by one employee and then taken to Chris Bennett. This man worked tirelessly to get us what we needed. His enthusiasm was infectious. He was attentive and very reassuring. We explained our situation not only did he get my daughter a car, I left with a car also. We are now the proud owners of two new Sentras. This truly was the best experience I've ever had a car dealership. More