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Central Houston Nissan
Houston, TX
1,343 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,343 reviews
May 02, 2023
Gracias al Sr Jesus Castellanos es una persona Profesional y eficiente ,responsable Honesto y responsable en su trabajo me siento muy agradedida Profesional y eficiente ,responsable Honesto y responsable en su trabajo me siento muy agradedida More
by elda
Employees Worked With
Jesus Castellanos
March 21, 2023
I took my vehicle my vehicle for service they had my vehicle for a week or so I was given a rental that was covered under my warranty. I called the following week and asked if my vehicle would be ready vehicle for a week or so I was given a rental that was covered under my warranty. I called the following week and asked if my vehicle would be ready because I had a flight out of state they told me it should be ready by Wed my flight was Thursday morning we’ll my vehicle wasn’t ready until Friday. I gave them advanced notice of flight and I wouldn’t be back until Sunday. Nissan wouldn’t cover the two days of the rental when the knew I wouldn’t be back until Sunday and they had my vehicle around two weeks prior. It’s safe to say I won’t be dying any business there again More
by Ahmadluwilliams2104
Employees Worked With
Mario
February 13, 2023
I had a lease for a 2022 Nissan Frontier and changed it to a 2023 Leaf at Central Houston Nissan on 11/23/2022. I was told I didn’t have to make any more payments for the Frontier, but my previous account to a 2023 Leaf at Central Houston Nissan on 11/23/2022. I was told I didn’t have to make any more payments for the Frontier, but my previous account of the Frontier was in auto-payment and the payment went through on 11/29/2022 of $389.99. On 12/23/2022 I also had to pay the lease of the new Leaf of $455.99. Nissan sent me a check for $184.96 in mid-December. In regards to the auto-payment that I didn't have to pay, I asked Nissan Finance for a refund of $205.03. I was informed that the account had already been closed and I should contact Central Houston Nissan. On 2/1/2023, I visited Central Houston Nissan and was told that they could not help me. I also had a problem with the car salesman at Central Houston Nissan, Kevin Chen. He assured me that if I got the Nissan Leaf (EV) I would be eligible for the new clean vehicle credit of $7,500. I did get the car because of this statement and had to pay an extra $1,000 to be able to lease this car. When I recently filed my taxes, I learned that I had no right for the tax credit. I lost a lot of money because of this lie and now I’m stuck with a car that already gave me a lot of financial loss. More
by mce
Employees Worked With
Ed Jackson, Mo Virk, Kevin Chen, Ana Diaz
January 31, 2023
We were having issues with our car and booked an appointment for the next morning to get it fixed. The entire process, from booking the appointment to getting the car fixed could not have been easie appointment for the next morning to get it fixed. The entire process, from booking the appointment to getting the car fixed could not have been easier! It was such a smooth process especially with Alex Rodriguez available to help us out. We are not car people, but Alex was able to help us understand the issues and walk us through the steps needed to get it fixed. We were able to approve or disapprove any one fix and the final bill was 100% expected. I definitely recommend this service to anyone. Thank you for everything, Alex! More
by MeliT
Employees Worked With
Alex Rodriguez
January 10, 2023
This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP! More
by Carolyn M
Employees Worked With
Ty, Jonathan
December 27, 2022
Worst possible review for customer service! Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They've lost long time customer! Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They've lost long time customer! More
by mwvance
Employees Worked With
Marcus
December 15, 2022
If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently win reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks. More
by Peter C
Employees Worked With
Bian
December 05, 2022
The car was presented and it was as advertised. Delightful Brian Dawson was instrumental in getting the deal through and we thank him for his efforts. I would recommend doing business with Central Delightful Brian Dawson was instrumental in getting the deal through and we thank him for his efforts. I would recommend doing business with Central Nissan. More
by Fcastleman
Employees Worked With
Brian Dawson, Mr. Wong.
