
Central Houston Nissan
Houston, TX
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Great guy If your looking for a car he's your guy. Dependable and devoted to his customers. Was patient helping me find the car I was looking for. If your looking for a car he's your guy. Dependable and devoted to his customers. Was patient helping me find the car I was looking for. More
Expensive, unnecessary repairs UPDATE: Emailed James, owner loyalty manager, and received a call from him on 6/24. He fully supports the technician’s recommendations. None of the UPDATE: Emailed James, owner loyalty manager, and received a call from him on 6/24. He fully supports the technician’s recommendations. None of the charge will be refunded. When questioned specifically about 2 “critical” recommendations, he provided the following answers: 1) How did the tech determine the transmission fluid level was low when the next shop found it to be normal? James referenced the a picture of the outside of what I assume is the transmission attached to the repair recommendation. The “splatters” is what indicated to the tech that the fluid level was low. 2) One “critical” recommendation was to replace both the engine and in cabin air filters. When informed that both had been replaced approx. 13,000 miles ago, James stated that Nissan recommends both filters be replaced every 3,000 miles. Per my Altima maintenance schedule, it’s 15,000 miles for the in cabin and 30,000 miles for the engine. Obviously, James is not a “certified Nissan technician”. However, if this is how the dealership and Nissan train their technicians and owner loyalty managers to make and defend “critical” recommendations, perhaps I need to rethink what vehicle I will purchase next. Do not take your car here for service. Took my 2013 Altima in to have them check a noise that might be coming from the transmission. They replaced the transmission under warranty less than 2 yrs, 36000 miles ago. Charged me 1 hr of labor ($160+$24 shop fee) for 30 mins of work and said the transmission needed to be replaced for ~$4500 - low fluid level and leaking. Also recommended another ~$2300 in critical maintenance/repairs, most of which had been been done by my mechanic within the last year. Took the car for a 2nd opinion at a shop that specializes in transmissions - fluid levels fine, no codes, no noise they could hear, drove fine, some possible seepage but no leak. Recommendation was to just keep an eye on it - no charge for this. Have contacted the dealership multiple times asking for refund - general manager, client care manager, service manager - no response. This is the 2nd time they have recommended unnecessary, expensive repairs. Do not take your vehicle here for service unless you want to pay a premium for unneeded repairs. More
Good service, terrible robo calls I brought my Nissan Pathfinder to their dealership for collision repairs based on the recommendation of my insurance company. While it was at the I brought my Nissan Pathfinder to their dealership for collision repairs based on the recommendation of my insurance company. While it was at the dealership, I also had them do some required maintenance service such as flushing the brake system. When I picked up my vehicle from the collision shop, it was very clean having been run through the car wash and dried very nicely with no water spots. I also noticed that there were no greasy fingerprints anywhere on the doors or the dash or steering wheel when they worked on my car which was also greatly appreciate it. Before I decided to write a review, I wanted to wait a few weeks to see how well the collision repairs and maintenance were done. I was very satisfied with all of their work and was prepared to give them five stars until the phone calls started. It has been two months since I picked up my vehicle and I must be getting several phone calls a week including today from “Stacy” which is obviously a robo-call asking me if I am satisfied with the service and if I wasn’t, to give the service manager a call. I finally just blocked the number so that I don’t have to listen to “Stacy“ call me anymore and annoy me with her stupid robo-calls. Listen service department, you have a good reputation, and I was happy with your work but your robo-call marketing really stinks. Please stop the xxxx phone calls. More
Excellent service The sale personal was friendly and helpful, with sale proceed. He guide and answer all my question. He prepare the paper work quickly. Very helpful. The sale personal was friendly and helpful, with sale proceed. He guide and answer all my question. He prepare the paper work quickly. Very helpful. More
Great service I recently purchased a '18 Jeep Wrangler. Geovanni was very helpful explaining the pros and cons of the two jeeps that I was interested in. He helpe I recently purchased a '18 Jeep Wrangler. Geovanni was very helpful explaining the pros and cons of the two jeeps that I was interested in. He helped make my buying experience a success! If you are looking for a new vehicle ask for Geovanni. More
Awesome Experience with Jonski I came to this dealership interested in a 2018 Nissan Rogue and Jonski helped me. He was very nice, down to earth, relax, and informative. I walked ou I came to this dealership interested in a 2018 Nissan Rogue and Jonski helped me. He was very nice, down to earth, relax, and informative. I walked out the same day with my car it was a nice experience. More
Easy Great Experience I came here with a friend to help them buy a car. We had a gentleman by the name of Jonski help us with the buy. He was very helpful and super friendl I came here with a friend to help them buy a car. We had a gentleman by the name of Jonski help us with the buy. He was very helpful and super friendly. One of the things that I valued the most about him was: he’s very honest and direct. When we asked him a question, he was well informed and if he didn’t know, he told us that he wasn’t sure but he would always find the answer and then come back to tell us. He was also very respectful and mindful of his conversations. I really valued his honesty and commitment to his customers. If I were to ever buy a car from this dealership, I would honestly ask for me. Definitely a great experience! More
Nick was awesome he was very professional and helped us 100% I highly recommend the dealer Nissan very friendly people very clean place all the cars looks great and we didn't went outside to see the car they bro I highly recommend the dealer Nissan very friendly people very clean place all the cars looks great and we didn't went outside to see the car they brought the car inside so we won't be in the sun and Nick do everything he needs to get us a car He do talk a lot...😄 but give us advise very helpful we are excited to go visit him and buy another car... More
Fantastic buying experience from jonski juvall Jonski juvall was an amazing dealer, from picking me up at home, to helping my first car buying experience. I wish they gave higher ratings! Jonski juvall was an amazing dealer, from picking me up at home, to helping my first car buying experience. I wish they gave higher ratings! More
From start to finish Chris was a Phenomenal representative. The service was short sweet and to the point, I came in knowing the vehicle I wanted and walked out in less than an hour. The service was short sweet and to the point, I came in knowing the vehicle I wanted and walked out in less than an hour. More