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Central Houston Nissan

Houston, TX

2.6
1,343 Reviews

2901 S Loop W

Houston, TX

77054

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Showing 1,343 reviews

January 16, 2024

1st Part-Now I know why I had a very bad buying experience in Central Houston Nissan. I found out that unanimously it's a bad review and rating to them.This is my 3rd vehicle purchased. My first an More

by Ronie Latorilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dorelys Regla Caballero, Ryan Curtis Litton
Jan 16, 2024 -

Central Houston Nissan responded

Thank you for the feedback, Ronie. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review.

January 03, 2024

I traded in my Infiniti almost three weeks ago. I see the car listed on their website for sale, but it still has a lien on it. I called the bank to see if they have received the payoff amount. Nope More

by southae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Tiner, Darrel Polk, Ana Diaz
Jan 04, 2024 -

Central Houston Nissan responded

Thank you for the feedback, Southae. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further investigate your most recent visit to our dealership?

December 31, 2023

I came to Central Houston Nissan in response to REPEATED advertisements for year end sales and deals. The dealership advertisement said they would do whatever it takes to earn our business online. Your guy More

by B H
Recommend Dealer
No
Employees Worked With
Desmond, Rigo
Jan 02, 2024 -

Central Houston Nissan responded

Thank you for the feedback, B H! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Jan 04, 2024 -

B H responded

In addition, this dealership still has my drivers license, I need it back ASAP. I came in and sat with Rupesh Kanabar on December 28th. He claims he gave it back, he did not. He said he put it on the table and I took it. That should be clearly observable. So, he or your finance department has it, I need you to roll your cameras back and for your management to contact me. Thank you

December 31, 2023

Bait and switch. They posted a 2020 Mercedes e450 Cabriolet at a price that is a “great deal” on Edmunds. I made a 2:30pm appointment with the sales manager to test d More

by deanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Floor Manager Wilmer
Jan 02, 2024 -

Central Houston Nissan responded

Thank you for the feedback, Deanna! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

December 28, 2023

Beware of Misleading Pricing Tactics at Central Houston Nissan I recently had an extremely disappointing experience with Central Houston Nissan that I feel compelled to share. My interaction with this d More

by Hunter Hawa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derrian Brown
Dec 29, 2023 -

Central Houston Nissan responded

Thank you for the feedback, Hunter! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

December 17, 2023

I was not looking to buy a new car but decided to stop and look at the new Nissan Sentra, I was greeted by Javier and then introduced to the Manager Alejandro. They both helped me find the right car with More

by Carlos Ramírez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier, Alejandro , Ana Diaz
Dec 18, 2023 -

Central Houston Nissan responded

Carlos, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

December 12, 2023

I don't always leave a review but when i'm given a good experience i go above and beyond to let it be known. I wanted to thank Eddie Alvarez and the Sales Manager Alejandro for taking the time to understan More

by Carla Ramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez, Alejandro, Ana Diaz
Dec 13, 2023 -

Central Houston Nissan responded

Your kind words mean a lot to us, Carla. We appreciate your feedback and are happy to hear that Eddie and Alejandro were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We certainly do look forward to assisting you with your future sales and service needs.

December 12, 2023

Deceptive Sales Practices, lies about new car mileage, features and price. Will offer new for used vehicles! More

by DECEPTIVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Porto, Alejandro , Ana Diaz
Dec 12, 2023 -

DECEPTIVE responded

DO NOT TRUST THIS everything from sale, purchase price to features were all lies. I wanted a 2024 Pathfinder Platinum was referred to Steve Proto. He seemed inexperienced and Alejandro keep interjecting himself in sales process. After I decided to buy the truck is where the lies from Alejandro started, we have that truck in stock - it was in Dallas. Lied stated the 2024 vehicle had only 10 miles, he called & verified- truck had 623 miles! I put a large down payment in cash- he told me different dates on when i would recieve my refund. I was told the truck would arrive on a flatbed- it was driven to Houston. "NEW" truck was detailed & cleaned for delivery- had dirty feet prints on back of driver seat, stem covers missing, Sale of a "new" vehicle was a scam! Not a trustworthy dealership, all the bad reviews are true. Do the research, and report ALL DECEPTIVE PRACTICES. I refuse to take delivery of a dirty used vehicle at new vehicle. Once I refused to take delivery, more lies & people got involved to try to convince me to take this used vehicle, it didnt even have all the features i was promised. I will be reporting this dealership and the way they conduct business.

Dec 12, 2023 -

Central Houston Nissan responded

Thank you for the feedback, Deceptive! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Dec 12, 2023 -

DECEPTIVE responded

I was there & issue was NOT resolved, more lies to cover the fact that CENTRAL NISSAN tried to sell me a used vehicle and pass it off as new. The unprofessional staff, deceptive practices & still have not refunded my $6000.00! I will escalate this problem to Corporate and an attorney.

November 21, 2023

I will put it this way as everyone else In the reviews are saying I took my vehicle in for a diagnostic they robbed you for the and give you a stupid bill and does not contact you whatsoever during the pr More

by Cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
Nov 22, 2023 -

Central Houston Nissan responded

Thank you for the feedback, Cedric. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further investigate this for you?

November 14, 2023

Deceptive lending practices and dealership up charge on advertised price by $10k. Extremely deceptive and will waste your time. More

by mswann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Hernandez in sales and RyanLNU in finance
Nov 15, 2023 -

Central Houston Nissan responded

Mswann, we would like to thank you for the opportunity to earn your business. We take all our customers’ experiences seriously. If you would, please send us an email to customerexperience@4040group.com and tell us more about your most recent experience at our dealership. We will escalate this information to our upper management team for their immediate review. Thank you again and we hope to hear from you soon!